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  • 1/5 bella v. 2 years ago on Google
    I'm writing this just to let people know that there's the worst place you can go ever. I can't believe the insecurity of that place. Is so scary. The blankets and towels with blood stains and no wifi plus when you are booking there's a lot of fake amenities. 😑they offer a fake service.
    2 people found this review helpful 👍

  • 1/5 Ivy L. 2 years ago on Google
    Shout out to Derol who was extremely helpful and courteous. He was the only positive about West Bay Colonial. We did not have a fridge in our room, even when we asked for one. This was necessary due to medicine. Also, there was very minimal water pressure, and NO hot water. The beds rolled all over since they were on wheels and would not stay in one spot. The beds were also very hard, and the pillows were terrible (one of my pillows was chunks of stuffing, with literal gaps between chunks-so, not a pillow). There was no safe in the room (come on! We are in Honduras? Isn't this like a standard world wide?). The wifi barely worked. We stayed with a large group renting out must of the hotel. So I know that most of us did not have hot water. We spoke with the owner and maintenance for three days in a room and were assured they fixed the hot water. It was never fixed. And they would not swap us rooms for one with hot water. We tried to cancel our reservation (as we had booked extra days here) and that was a joke. All disputes were denied. Had we had reasonable accommodations, it would have been fine. But we must certainly did not. The owner is looking to sale the hotel, so I get that he doesn't want to put more money into it, but come on. While Paolo (the owner) was nice, and did give us rides to West End, I was very disappointed with the hotel and our request to cancel our reservation was handled.
    1 person found this review helpful 👍

  • 4/5 Bailey Wenger H. 5 years ago on Google
    Great Service and GREAT Breakfast, but Some Room Issues My husband and I stayed here for one night for a friend’s wedding. We were very happy with the friendliness and attentiveness of the staff. Everyone was so nice and helpful. We were even able to check into our room early. The hotel is a really good value. For what we paid, we had a nice air conditioned room, pool access (open all night), and a phenomenal breakfast (included). We have never had such an amazing courtesy breakfast at a hotel. Picture included in my review. They also will loan you beach towels, and they held our luggage for us after check out so we could go to the beach for a couple more hours. The reason I am giving 4 stars is because of some issues with the room. It was clean and spacious, but the outlets did not hold a cable into them. My phone charger slipped out of it, and one of the outlets was surging. I had to charge my phone in the TV outlet across the room. The shower head was also not working well. It needed to be cleaned, so it would spray well. And there was only one lamp in the room (plugged into the bad outlet that wouldn’t hold a cord). All in all, we had a great stay. Cheap place with some good amenities and wonderful staff. I recommend.
    1 person found this review helpful 👍

  • 5/5 Cleveland H. 5 years ago on Google
    Oh my gosh where do i start. The hotel is absolutely amazing. The staff our really friendly and helpful. Sterling and Edwin are so kind and helpful with everything. The hotel grounds are kept immaculate and the breakfast is amazing in the morning. In all i recommend this place to anybody thinking of visiting Roatan, Honduras.
    1 person found this review helpful 👍

  • 4/5 Deni c. 2 years ago on Google
    Wonderful staff. Great breakfast. Clean. Only thing to make it better... hot water in showers

  • 5/5 leyla v. 2 years ago on Google
    Great location super close to the beach The hotel it’s self wasn’t really what I expected But the staff was great ! Very helpful & breakfast was great !

  • 5/5 Van 5 years ago on Google
    I love this place!!! The staff were so nice and professional. They really did their best to accommodate all of my needs. The hotel was nice and clean and the continental breakfast was delicious.☺ 😋There is no where else I rather stay when in Roaton, Honduras! Go, sit back, relax and enjoy your stay!😉 I highly recommend!!! Enjoy :)

  • 5/5 Marie D. 6 years ago on Google
    Stayed from 11/8/17 to11/1017 after emergency leave from cruise. Great place! Short walk from beach. People that work there were so very nice! I would book there again for a longer stay without hesitation.

  • 5/5 Donna R. 1 year ago on Google
    It was fabulous a great experience. I'll foe sure come back

  • 5/5 Fred G. 1 year ago on Google
    Great staff, Michael and Sterling made our stay pleasant. Free breakfast everyday, they hosted a group of 16. They recommended splashinn resort to host my sisters dinner gathering. 5 mins walk to the beach. Hot water, wifi went in and out. Overall pretty good. We will be back for sure

  • 1/5 zan van b. 1 year ago on Google
    The rooms do not look like the photos on the web, perhaps 5 years ago. some of the rooms smell strongly of mold and mildew, perhaps even black mold, the staff don't care, only some rooms have a safe that doesn't work anyway, the aircon isn't properly temp controlled ie: goes off in the middle of the night and doesn't turn back on, or it runs non stop till it is 15 degrees and freezing. The beds in the oldest rooms could use new mattresses. Some rooms don't have a screen on the patio door so you don't feel safe leaving the door open for the breeze, the shower heads need to be replaced, hard to get a good shower, the hot water fluctuates a lot. it's a good location, the breakfast is standard, and the parking convenient. the pictures on the website might be 5 or 6 years old.

  • 2/5 Gabriela A. 8 months ago on Google
    Building is really beautiful but rooms were not what we expected. Rooms are not as shown in the pic posted. - no phone to fridge, old box TV from 90's with no cable. Towels were old and with holes, bed were old and very noise. comforters were broken and with holes, pillows were super thin and old. And of course elevator wasn't working. We were in the 3rd floor. There is NOT American breakfast, just a menu of three different options. Unbelievably, reception is closed from 10 pm to 6 am. So, if something happens you can contact no-one. Staff is nice & friendly.

  • 5/5 Fanny V. 10 months ago on Google
    Very convenient location, staff was amazing! Breakfast was good and an overall clean rooms! I feel that for the price I pay, my money was well spent! Thanks again!


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