1/5 Neha S. 1 year ago on Google
.
Have
stayed
in
Premier
Inns
around
the
world
but
this
one
has
to
be
the
worst/oddest
one
by
far.
Our
stay
here
is
for
roughly
two
weeks
but
have
never
been
more
disappointed.
Will
definitely
not
come
back
for
the
price
we
are
paying.
Many
problems
with
this
Inn.
For
those
who
don’t
want
the
details
:
1.
Complete
lack
of
hygiene
standards,
dusty
window
sill,
spider
web
2.
No
telephone
in
the
room
3.
No
respect
for
privacy
(DND)
4.
Terrible
Wi-Fi
(do
not
get
fooled
into
buying
the
ultimate
Wi-Fi,
they
both
work
the
same.
Max
speed
noted
so
far
is
900kb/s)
5.
No
A/C
in
the
room.
They
do
provide
fan.
6.
No
elevator
between
ground
and
first
floor.
7.
No
cameras
in
the
hallways
8.
No
refrigerator
in
the
room
-
no
place
to
cool
your
items
9.
No
ice
machine
-
must
go
to
the
bar
across
Pros:
1.
Free
parking
2.
Heater
in
the
room
3.
Polite
staff
Especially
after
the
pandemic,
one
would
assume
that
people
have
upped
their
hygiene
standards
but
that
does
not
seem
to
be
the
case.
At
first
glance,
the
room
appears
to
look
fresh,
spick
and
span.
On
closer
inspection,
there’s
spider
web
hanging
from
the
ceiling,
dust
collected
on
the
lounge
bed,
dust
over
all
lamps/TV.
The
shower
gel
was
empty.
House
keeping
was
a
disaster.
They
do
not
have
a
policy
that
requires
them
to
wear
gloves.
Although
the
person
was
respectful
and
polite,
she
lacked
basic
hygiene
standards.
She
cleaned
out
the
toilet
trash
can
(dirty
tissues
and
all)
with
her
bare
hands
and
proceeded
to
give
us
fresh
towels,
amenities
with
the
same
hands.
She
refilled
the
tissues
in
the
toilet
with
the
same
hands.
She
also
had
the
flu
and
did
not
wear
a
mask.
There
was
no
sanitisation
of
hands
or
surfaces
anywhere
during
this
encounter.
I
absolutely
do
not
want
her
to
lose
her
job
if
she’s
hardworking
but
my
question
is
rather,
why
Premier
Inn
would
not
train
their
staff
in
the
basic
housekeeping
manners?
Q1.
Where
is
the
bare
minimum
standard
of
hygiene?
We
had
asked
for
daily
room
service,
but
for
this
reason
we
do
not
like
anybody
cleaning
the
room
in
our
absence
so
we
hung
the
DND
sign
at
the
door
which
specifically
says
they
won’t
knock
or
enter
the
door.
But
they
did
exactly
both
of
that
on
THREE
different
occasions.
Regardless
of
our
request,
a
DND
sign
has
been
put
at
the
door
by
us,
our
awake
and
oriented
minds,
so
if
the
room
is
not
cleaned
even
though
we
asked
for
it
to
be
cleaned
WE
UNDERSTAND
and
that
is
exactly
the
point.
However,
when
we
went
out
and
returned
to
our
room,
our
room
had
been
entered
and
“cleaned”.
Who
knows
what
was
touched,
how
it
was
touched
and
kept
where.
Everything
that
we
had
organised
on
our
desks
was
unorganised.
All
the
utensils
that
I
had
washed
with
boiling
water
and
soap
was
touched
and
re
organised
(making
my
efforts
useless).
Incident#2
-
we
were
inside
the
room
and
somebody
kept
knocking
on
the
door.
We
assumed
they
would
go
away
eventually
but
they
didn’t,
so
on
opening
the
door,
we
asked
her
why
she
was
knocking
even
though
there’s
DND?
She
was
surprised
we
answered
the
door
and
said
that
reception
asked
her
to.
Q2.
Why
would
DND
sign
not
trump
the
request
that
we
made
as
it
was
put
by
US
for
a
reason?
Staff
definitely
need
to
be
trained
better.
Needless
to
say
we
revoked
our
daily
cleaning
request
and
will
now
just
leave
our
trash
out
the
door
and
let
the
reception
know.
Room
:
Minimal
storage
space
for
2
people.
No
telephone
-
must
make
every
request
by
going
physically
to
reception
Wi-Fi
-
works
at
turtle
speed.
[To
pacify
the
situation
mentioned
above,
we
were
offered
the
ultimate
Wi-Fi
(£5
a
day)and
it
cannot
be
slower.]
Please
do
not
waste
your
money,
free
Wi-Fi
and
ultimate
Wi-Fi
are
equally
terrible.
For
every
problem
we
faced,
we
were
told
that
“it’s
a
case
with
all
Premier
Inns”
-
Again
needless
to
say,
that
is
an
unacceptable
excuse.
All
the
reception
staff
are
polite,
well
spoken
and
kind,
give
us
our
towels/sheets
every
time
we
ask
for
it.
Zara
always
greets
with
a
smile.