All was great but all the good care could not overcome the rudeness of the woman who checked me in directly before my testing. She accused me of being late for my appointment and now I was making other people wait. I was exactly on time. I was there exactly when I was asked to be. I waited a long time before being checked in and getting my bracket. In fact even that took longer because. As sweet as this woman happened to be, she could not pull up the electronic permits. I had to sign manually. No big deal, as I said, she was great. So then she sends me back and the attack began. I was offended to the highest degree. Not only was I not late, but that accusatory vicious patient blaming was beyond my belief. As good as everyone else was, this woman ruined what could have been a pleasant visit I've never wanted anyone fired, but I left there knowing she deserved to be fired.

One star is only given for a nurse I will praise, she was the only one working there that was compassionate and going above and beyond her job!!! She said the floor my Father was on was failing!! My Father was admitted there and was treated horrendously by some. They mistreated him repeatedly some even violated hippa laws several times!! Having read other reviews this has happened for years!! The core values they claim they abide by are not even remotely met.. and if it was truly bothersome you’d think they’d contact you not asking you to again contact them… The treatment my Father suffered while being there is unacceptable and inexcusable!! I would not recommend anyone EVER SEEK MEDICAL CARE HERE EVER!!!

Went to the emergency room with kidney stones and sat in waiting room crying in pain for 3 hours before taken to a room for pain meds. I was the only one in waiting room in this kind of pain and very helpless. I'm scared to go to the emergency room again. I've never waited like this at any other hospital I've been to for kidney stones. I was delirious from the pain and length of time it took. However when I got admitted and taken to my room the floor I was on was outstanding. The nurse and accommodations were very good.

I've had good and bad with this hospital but when it comes to my newborn and wife we've only had bad. I don't work in the medical industry but I do know what the term stat means. This was the last incident for us that I'm not putting up with anymore. Sat in the initial waiting room for 45min, sat at register for 15min and 45 long waiting for a STAT ultrasound for our 3 week newborn. Where at least one person needing a chest x-ray came in after and left well before we did. Luckily our little one is not a fussy one but this is still extremely frustrating especially after the deplorable treatment my wife got before labor. AVOID THIS HOSPITAL IF YOU CAN!

The best nurse I've ever had was named Noah. His attitude was very cheerful and made you feel happy. He made me feel like he cared. Just a very nice person.🙂

First of all this is Mrs. V. I went there for an emergency ruptured/ perforated appendix. Dr. Taylor Coleman performed the surgery. He was an awesome & kind doctor! Came to visit me often, listening to my needs. More doctors should be like him, I thank him from the bottom of my heart for saving my life! All the nurses were Angels especially Brittney. She put herself in my shoes & treated me with such kindness! Blessings to her, the nurses & Dr. Coleman always! I'm lucky I'm here thanks to all of them, I'm blessed & my heart is full of gratitude beyond words!

From registration to discharge, the staff was warm and the facility inviting. Everyone was kind and attentive. It was more like a mini vacation than a hospital stay. I could not have asked for a better team during my recovery.

I waited for almost 2 hours in registration, which only seemed to have 2 people working the desk. I had a scheduled outpatient appointment and arrived on time and still had to wait that long just to be registered. I was willing to let it slide, some days are just like that but this was the second time I had to wait that long for registration. Either change your process, or hire more people. My time is valuable too.

Dr. Anderson and staff were very polite, courteous and professional. We discussed options of treatment and decided for the less invasive which gives me confidence in their approach to my treatment. Dr Levenda and staff were equally polite, courteous, and professional as always. Again we discussed options and decided on the less invasive route. Physical therapy followed by a reevaluation. Thank you all for your concern and care. David Poisel

Nursing staff is always great when I am at the hospital. They are always super friendly. Doctors are great too. I was admitted for 4 days. I unfortunately was not able to take a shower due to severe black mold and rust on the shower head…Half of the sprayers were not working and absolutely no water pressure. This was room 4109. It was DISGUSTING.

I'm in and out of Northwest Health Porter all the time for low potassium. The staff is, for the most part, courteous and prompt. The food is real good for a gluten free diet. The supervisors frequently check up with you about staff service and the cleaning crew are there daily. I go to University of Chicago about 2x a year. While I love my specialist there, as far as hospitals go, I'd much rather be here!!

Had a colonoscopy because the colon guard test came back positive. The nurse was great. Never met or saw the doctor. I am slow to wake up from a procedure but it doesn’t seem to matter. Just told to get dressed and quickly ushered out the door. Would be nice if a patient was allowed a little more time to wake up.

From start to finish I had the best experience. I was super anxious and all my nurses in pre op really made me feel better and then my nurse in post op and on the 4th floor were all amazing. Jessica, Jo, Becky and Heather. Also Dr. Strickland was very amazing as well. Thank you for everyone for taking such great care of me.

The Women's Center at Portage is always amazing. They are very efficient and I always get right in and out. Everyone who works there is always pleasant and has a smile and kind word. Thank you Becky for making a unpleasant exam, an pleasant experience.

My experience was a very good one. Prior to the procedure, when I called to registered and understand the payment, the representative was so helpful, patient and nice. When I arrived I registered right away and my wait time was on schedule. The procedure itself, was efficient and the nurse and tech couldn’t have been nicer. They explained every step that was going to take place and answered all my questions happily. They made me comfortable and the nurse held my hand throughout the procedure which was so sweet. The dr was informative with regards to my questions and the procedure was as painless as possible. Overall, the experience was very good.

My mom is 82 years old and she fell. I took her to the hospital’s emergency room. I had to wheel my mother into the exam area and I had to help her go to the restroom. I also had to help her get onto the bed from the wheelchair. The hospital staff member stood and watched me. When my mom was discharged with a broken knee, they told me to push my mom in her wheelchair out to where our car was parked by the valet parking The hospital sent a prescription to our local pharmacy, and because it was a controlled substance, and it was out of stock, I had to call the hospital and ask for it to be sent somewhere else. I was told by an emergency room nurse that I needed to call around and see what pharmacies might have the drug available and call them back. Her exact words were, “You need to do the legwork.” I am a very unwell person; therefore, I have been inpatient at several hospitals in Chicago. I have never been treated as poorly as my mother was treated at this hospital. Sadly, we don’t have many options. This was a terrible experience.

Had a great experience 11/14-11/16 on the Labor & Delivery and Postpartum unit. All of the staff was exceptional in helping us welcome our baby girl into the world. 10/10 recommend!

When I roared up to the entrance in my RV, my wife lying in a pool of blood on the floor, the response was immediate and professional. It took four people to talk her through, get a collar on her and her on a backboard and out, but they did it quickly and professionally. Great care. If the several great nurses, we want to give applause to Chris for over and above cate.

I recently had out patient surgery at this surgery center and I can't express enough how nice the staff was to me. They were very knowledgeable with their jobs and I felt very comfortable trusting them and knowing that everything would be fine. The facility was very immaculate which of course is one of the top priorities anyone having surgery looks for. I will be recommending this surgical center to people I know. I feel you get the best care possible there. You won't be disappointed!

The ICU was great with my husband. Kaylie and Shweta were incredible throughout the process. I did have issues one day with not getting information needed and was upset. Of course, being the scared and upset wife of a heart attack husband I went off!! Shweta was amazing and understanding. I did not love his cardiologist. He did save his life but still feel lost about it all. And my trust in the ICU doctor with passed experience is definitely tainted. So very hard to trust Dr Das even with him doing great things. I can’t say enough great things about the nurses and staff of the ER and ICU and cath Lab! Thank you all!!

Dr Woods at the Wound Clinic in NW Hospital has been treating my wounds for over a year now. He and all of his staff are extremely thorough, knowledgeable and go over and beyond expectations, with the best bedside manners, as well! They make it a pleasant experience for all, regardless of the reason that brought his patients there to begin with!

I just had my procedure today and I feel great. Everything went fine like always with flying colors. Thanks to all the staff, nurses, anesthesiologist, and Dr Trivedi. Do not hesitate to come here for your digestive/medical needs.

My recent visit was my first to this medical facility. I just established care with a doctor who is new to me. She is associated with this facility. Everyone was extremely friendly, from the information desk to the lab technicians, radiologists, and registration personnel. From the variety of staff I dealt with, It felt like a very inclusive place and I really liked that. I was greeted by other staff, even though we were just passing each other, as I walked down the hallway. I usually go to a different facility in Lake County and I've rarely seen the staff smile, let alone walk you to your next appointment within the hospital. It was nice to be treated as someone seeking help and not someone disturbing your day.

I didn't know if this program would help me. After the first week I found that I really enjoyed this program. I feel better and stronger than before. I like the fact the nurse were always checking on our blood pressure. I really felt safe with them around. Thank you for this program it is awesome.

I had surgery on my right foot. The staff were wonderful and so was the dr.. I also had to go to their ER twice and they were awesome through it all. I've had a lot of bad experiences with porter hospital in the past. But they are right across the street from me. Like I said, they were great.

I went to the main hospital campus for a "Stat" ultrasound. During my registration the person assisting me was unable to reach anyone at the "Stat Line", which is the department at the hospital that calls the insurance to verify coverage for a "Stat" procedure. I was then asked to sign a waiver which would make me responsible for the cost of the test if my insurance did not cover. How can a department that gets approval for a critical test have no one answering the phone? The actual test and waiting time were fine but I was unhappy with the absence of the "Stat Line" department.

This was my second time having a baby at Porter and the experiences were exactly the same, great! The staff got me triaged efficiently and kept a close eye on me until I was brought to labor and delivery. The nurses and aides my husband and I were lucky to be monitoring me the two days my baby and I were there were outstanding. The two individuals that stood out were nurse Jill and nurses aid Nicole; both of them went above and beyond to make sure my baby and I had everything we needed. I will be recommending Porter for helping make my labor and postpartum experience amazing. Thank you guys!

So very kind and gentle. I had a mammogram in 2017 with another clinic and I was hurt so bad that I never wanted to get it done again. The process was very smooth and I was very grateful for the time the mammo tech took to explain the machine to me. The receptionist was so nice and helpful with all my documents and made my experience even better. Thank you ladies!!

I was there for heal pain Everyone was excellent until I asked my nurse for a pillow because there wasn't one in my room. She never even checked on me the whole time I was there. She is a miserable human man hater that does not care about anyone! I was only there less than an hour and she comes into my room to discharge me. I asked "what happened to the pillow I asked for an hour ago"? She says very HATEFULLY "I have 5 other patients and YOU DON'T MATTER!" I am a US Marine combat veteran and we are not supposed to leave a man on the field. She was the most uncaring nurse I've ever come across in my 54 years of life. She is in the wrong profession having to take care of patients! I will be going to a different facility from now on!! Poor excuse for a health worker... I asked to speak to the er supervisor and was apologized to but there is no reason I was treated so poorly, and having enormous pain I just wanted to feel better. WOW PORTER NORTHWEST HOSPITAL!!

Delivery &’ Postpartum was nothing but short of amazing. Nicu care team was also amazing making sure my baby was well taken care of around the clock. The clean up lady in postpartum did way more than she had too and made sure me and my baby was well taken care of . The staff as a whole the entire week I was there was amazing. Thank you Northwest Health Porter! If I had to recommend anyone it will be you guys for anything baby.

My most recent episode with this hospital- worst ever. 24 hours (overnight because they "were shorthanded" .. I had better not see a room charge!). Heart doctor (Dr. D) who was not my real cardiologist.. never even took my pulse yet, you bet he will expect payment. Good luck there, buddy. Finally, after not eating a thing for almost 20 hours (was not going to surgery or anything) I had to beg for a dried out sandwich that finally showed up at midnight. It was awful. Was left on an emergency room exami ING table for hours several times. Finally, the next day, they finished my heart testing. I had a reaction to the contrast which the so- called cardiologist ( Dr. D) filling in for my real cardiologist tried to tell me it was just anxiety. My reaction was uncommon but he made me feel stupid. IT WAS DEFINITELY FROM THE CONTRAST. Bottom line, I immediately requested a referral for a new cardiologist. Northwest Hospital, Porter - one star. DR. Putnam - 5 stars. Thank you, Dr. Putnam.

Had a great experience here this past weekend. I walked into the Emergency Room at 3AM and was seen within 15 minutes. Not long after that, I was transported and admitted to the hospital, was tested and sorted by 1PM that same day. What could have been a very complicated visit was made simple and easy, and I felt as though the staff and nurses really cared about me as a person and took the time to listen to my concerns. Also, the food is pretty good, all things considered!

I was in horrible pain. Everyone from the Roosevelt ER to the transport lady to Recovery nurses to the Anesthesiologist were absolutely amazing. They made sure I was comfortable and taken care of. Those Nurses were some of the kindest Nurses I’ve ever met. They went above & beyond in every aspect. I appreciate every single one of them. The Urologist that did my surgery was great too. Thanks you and just know I appreciate every single one of you❤️