I never shop at this location. The employees can be rude and most of the time right out front smoking cigarettes. The shelves are rarely fully stocked and the grocery manager Chris isn't particularly helpful or knowledgeable. Freshness of product is also a concern while shopping here. From a company that prides itself on "Fresh for Everyone" I frequently see grocery employees working product from stacked milk crates. Not sure how long that product sits in those crates before it finally hits the shelf. I hope that the new marketplace does a better job of staffing its new location! It's good to know there are other options around town to shop.

Although it's my favorite grocery store in town because it's cheaper than Lee's and Whole Foods and well, it's not nearly as creative-draining as going to Wal-Mart 😘🤭(that's the only grocers we have in the valley), the sale prices not ringing up right EVERY SINGLE TIME I go to Smith's is getting quite annoying. Today especially as I needed to hurry home, but the price difference between what was rung up and what was advertised on 6 items was significant enough to wait in the line for customer service. After a really long wait for someone to send money at the customer service desk (even though the cash register that had rung me up wrong had no customers but wouldn't fix the problem), the woman working Nov 6th at 2pm was VERY rude (no customer service communication ability) and only gave me the price difference on 2 items because I didn't have a picture of the other items and at that point I didn't want to go to the other side of the store to prove it to her. Why are the sale prices consistently not ringing up right? Why do I have to take a picture to prove it? And why do a significant amount of your sales either consist of someone counting similar items because we need the right amount to get that price (so very annoying and time consuming) or require you to download an app? Seriously? It doesn't feel like an honest, straight-forward way of doing buisness. Not everyone wants to be a coupon chaser. On the other hand, the pharmacy at this location is remarkably friendly and helpful. They fill prescriptions in a timely manner and help with medicine questions well. I've been really impressed by them. (Photo added for interest. It rung up for $29.99 so I went and took a picture of the sign which says $16.99)

Great customer service, however I’ve been disappointed by too many of their products. Their meats go bad in two days or less - do not ever purchase from the discounted section. I don’t know if this is a supply chain issue, but allowing perishables to swim in their juices doesn’t help - not really much of a point in them using the paper under the meats. Their bakery items are often undercooked and need to be rebaked at home. The produce is hit or miss - they seem to keep on top of their fast-moving items well, but they don’t keep enough exotics in stock to make it even worth checking if they have them. Cheese selection is great, Murray’s cheese is always friendly and helpful.

I am very disappointed with the customer service. I thought maybe it was just someone having a bad day, but when it happens weekly and every time we go in…thats just bad customer service. My husband went to the deli and he ordered roast beef and then he decided to get ham too. When the guy was done with the roast beef he asked for him to cut ham and the guy argued with him saying that he is going to have to clean the machine and to order the ham before the roast beef. This man was arguing with him and saying that he just caused him an inconvenience. Another time, he went to the deli at 5:30 pm and he was waiting for someone to help him. He called out and he heard someone in the back. Finally someone came out and told him that they were closed and he asked when they closed and he said 7:00 pm when they have 2 people and 6:00 pm when it is only 1 person. My husband said that it was 5:45 pm and the guy told him that he started cleaning already and he couldn’t help him. My husband said that he would wait and he has been waiting. The guy still refused and told him no.

Went to Smith’s today no carts my wife had to go out and get one so we could shop when we went to get our groceries checked out there was a checker and apparently a trainee that stood there and watched all the groceries go through and didn’t even bother putting them in a sack. Good luck with your new store. You can’t even find employees for the small one you have now good luck my last time shopping at Smith’s.

Pros: $8/don't Doho bakery donuts on Fridays The discount produce and bakery are plentiful Click list grocery Pick up staff is awesome! They had my orders completed hours early and called me to let me know. Cons: Not enough checkers so there is often a line for self check out and regular check out The lady at the customer service is not very kind. I overhead her yelling at a co worker about taking a coupon. She also was grouchy with me on 3 different occasions. I know we all have bad days but this was the first Smiths/Kroger where I had continued negative interactions with customer service.

New to the area and very surprised at how poorly Smiths treats customers. I always had good experiences in Utah and with Kroger stores but had to switch to, ugh, Walmart for groceries. Then a local told me about Lees!

Such a lovely experience every time I shop here. The staff are great and nice. I really like how this location prioritizes accessibility and inclusion in their hiring. It’s so nice to be greeted and helped by someone with special needs during the bagging process.