3/5 Austin C. 11 months ago on Google
We
visited
this
location
on
2
separate
occasions.
The
first
visit
was
a
little
bizarre.
Part
way
through
our
visit,
we
were
asked
to
grab
our
dishes
and
drinks,
and
to
relocate
to
another
area
of
the
restaurant
as
they
were
experiencing
some
sort
of
leak
where
we
were
sitting
currently.
We
didn't
really
mind
this
too
much,
but
we
were
kind
of
weirded
out
by
it
and
made
the
visit
memorable
in
a
bad
way.
A
few
months
later,
we
decided
to
give
it
a
second
chance.
Overall
the
staff
was
pretty
friendly
and
we
didn't
have
to
relocate
tables
this
time.
The
host
stand
seemed
a
little
unorganized.
The
host
planned
to
take
us
to
a
table,
but
a
manager
stepped
in
and
had
us
seated
to
a
different
table.
No
big
deal
-
I
assume
maybe
the
host
is
newer
and
still
learning
their
role.
It
was
probably
10
minutes
after
we
were
seated
before
we
heard
from
our
server,
got
waters,
and
placed
our
food
orders.
At
one
point,
while
we
were
waiting
for
our
food,
another
server
came
by
our
table,
grabbed
one
of
our
sets
of
silverware,
and
explained
that
her
table
needed
it
because
they
already
had
their
food.
Having
worked
in
the
restaurant
industry
previously,
this
was
a
bit
of
a
red
flag.
First
off,
from
a
customer
service
perspective,
the
only
thing
that
should
be
taken
from
a
guest
is
empty
dishes.
This
sent
a
message
to
us
that
we
were
less
important
than
this
other
table
.
This
particular
server
failed
to
set
her
table
up
for
success.
Secondly,
from
a
health
and
sanitation
perspective,
it
can
be
very
dangerous
to
take
dishes/silverware
from
in
front
of
one
guest
and
serve
them
to
another
guest.
For
example,
I
was
trained
that
when
a
plated
meal
is
served
to
the
wrong
table,
the
meal
should
be
discarded
and
made
fresh.
There's
no
way
of
knowing
how
that
silverware
was
handled.
We
could
have
touched
it
without
having
washed
our
hands,
we
could
be
sick
and
breathed
all
over
it,
or
we
could
have
licked
it
for
all
they
know.
The
server
did
replace
it
prior
to
our
food
arriving,
but
I
still
believe
this
was
not
the
right
approach.
On
top
of
that,
we
had
some
missing
sides
that
only
came
after
we
reminded
our
server.
Later,
our
server
went
to
refill
our
waters
and
accidentally
watered
down
my
Lobster
Punch.
No
one's
perfect,
mistakes
happen,
but
I
was
never
offered
a
new
one.
Again,
the
staff
was
all
very
polite.
I
believe
many
of
these
issues
may
boil
down
to
lack
of
experience
or
proper
training.
With
it
being
Red
Lobster,
you
sort
of
get
what
you
paid
for.
I'm
hoping
this
review
was
constructive
and
can
help
them
improve.
I'm
not
opposed
to
giving
them
another
chance
in
the
future,
and
if
the
experience
improves,
I
will
modify
this
review
to
reflect
it.
