Very nice hotel with outstanding service ‏great location! walking distance to the old town and the new. even ‏the bus station close. ‏plenty of food for everyone, try not to eat in the main dining room the food is not that good. I recommend booking the Italian and Asian restaurant before arriving ‏because it's usually full. The room are a bit old fashioned ‏and should be renovated. The private beach well maintained and very nice. The overall experience is quite good.

I expected more. When we arrived, the reception received us very nicely, we booked 2 rooms, and supposedly they upgraded one room to a room with a view, but in reality it was a downfall because it was in front of the chimney of the restaurant kitchens. It was impossible to go out on the balcony in the evening, and the rooms were far from each other. The dining room was reasonable no more than that. The bars were nice, but the staff were angry all the time. Nice pools and very clean. Hotel in front of the sea with beautiful sunsets. Like I said, I expected more, it was nice, but it could have been better. Thanks

The hotel are a bit old and small but well maintained. The crew was very nice and been taking care of all our needs. The all inclusive hosting was very generous, dining room was open during all night for those who wants late hours meals. Moreover the hotel really cares for your experience more then other hotels i’ve been in Rhodes, they had performances at the evenings such as violin player and guitar player, felt very intimate. Excellent level of cleanliness in the hotel. One tip from me if you planing to eat in the Italian restaurant or the Asian one don’t forget to reserve a sit before you coming to the hotel (you can reserve a table in their website) we didn’t do that and it was fully booked for the dates we have been there.

amazing experience. One of the best hotels I've ever been to. Service with a smile, always everything with desire, and providing amazing service. The room service is amazing, the entire hotel staff always approaches you with a smile. Those who take all inclusive can enjoy a wide variety of restaurants, a bar that is renewed every day in the room, and a bar by the pool at the highest level. Through the hotel you can schedule attractions in Rhodes, and everything is done in the most convenient and best way, so there is nothing to worry about, they even take care of a cooler of food for the trip you are taking. In conclusion, a crazy experience, a very special hotel, one of the best I've seen, looking forward to going back there again in the future. Just one small thing, to change the carpet floor in the rooms to parquet as in all the rooms, this is the only thing that bothered because it was a little worn, but in conclusion it was not felt in the end because the hotel was so good.

Fantastic customer service. Bistra (Customer Relations) was extremely helpful in dealing with any requests or issues we had, and always with a friendly approach. The maintenance team also deserve a special mention. We reported a minor noise from our bedroom air con unit, the maintenance guy spent 30 minutes trying to resolve and improved the noise a little but insisted he would arrange for a new unit to be installed within 24 hours. Excellent customer service. Hotel location is amazing for walking the streets through the old town,. Pebbled beach is nice with the winds creating big waves and great fun. Reception area is of a high standard. Rooms and food are fine, and as good as anywhere you would find in Greece. Very comfortable beds. Nice pool areas, even though the sunbeds are a bit dated, with a talented DJ playing different genres at various times.

I couldn’t recommend the Mitsis Grand Hotel Rhodes enough! They have been absolutely amazing throughout our 7 night stay. The staff (house keeping, front of house, bar staff, restaurant staff, manager etc) were all so thoughtful, they recognised us and remembered conversations we had about things we had done previously and asked us our experience which I thought was a lovely touch. The restaurants on site make beautiful food. The Asian and Italian you have to book (do this as soon as you arrive)! The food is amazing and I highly recommend a visit! The lunch time restaurants (by the pool) have spectacular food, such a good choice too. A special shout-out to Angel (I think was his name) who is at the Pizza Oven 10am till 6pm every day, making unlimited pizza! I’m not a massive fan of pizza but his was amazing and I definitely ate too much (but who cares!) He made us feel very welcome and spoke to us every single day without fail. The bar staff were fantastic at making drinks and anything you wanted they would make. Nothing was ever too much to ask. The DJ that comes onto site was a great touch and made a lot of laughter and fun whilst sat at the pool. It was my boyfriends birthday whilst we were there and they brought him Cake and Prosecco which was a lovely surprise and we really enjoyed! (I hadn’t told them it was his birthday! It just arrived at our door) All in all, such a lovely week in the sun. Our bellies are full and we have a great tan with lots of memories made! Thank you Mitsis!

I was rather disappointed with my stay at this supposedly 5-star hotel. When my family and I arrived, we were informed that they had no available rooms, so we had to be accommodated in another hotel. On the upside, we did receive an upgrade to a room with a sea view. However, the hotel's rooms appeared somewhat outdated and old-fashioned. Additionally, the service experience varied depending on which restaurant you visited and where your table was located. In the main restaurant, we had to actively seek out the waitstaff's attention to have our table cleaned or to order drinks. It would have been convenient if we could have served ourselves water in the main restaurant rather than waiting for a waiter. Furthermore, some of the hotel's restaurants left much to be desired and could benefit from improvement.

Amazing hotel that is helped mostly by the staff who are exceptional. Helpful, respectful, kind and so good. Food was incredible and so much choice too. The all inclusive was just brilliant value. Good choices of pools and games room. Only downfall which isn't massive is the rooms need upgrading to keep it a 5⭐️. Shower was a pain to try get the shower head in place and the decor is dated but that was a small thing in such an amazing hotel with the perfect location

A lovely family focused hotel on the beach. Rooms are spacious and air conditioned but some furniture is a little tired. Beds are very comfy and huge. On asking for a room with a shower hand rail, I was amazed to return to our room to find a new rail installed! Bravo housekeeping! Food is first class with lots of options. Pools offer lots of places to relax and location is convenient for bathing in the sea. Drinks are quality and copious (we recommend the all inclusive option). Service is polite and attentive. We continue to rate this hotel and its staff. There are more ‘modern’ Mitsis hotels on Rhodes but the ‘Mitsis Grand Beach Hotel’ is by far our favourite - we should know, we have been coming here for over two decades.

The restaurant staff have been amazing in particular Poppy. We have visited many times over the last 10 years and Poppy always offers the personal touch. It is good to see familiar faces. A special mention to George one of the food and beverage managers who managed our bookings at the Italian and the brunch and ensured everything was ok. A good trip back to the grand

Hotel Mitisis Grand Beach has everything you need for a complete vacation for all generations. What differentiates it from other hotels are the people. Everyone, but literally everyone, is smiling, sociable, hard-working and always in the mood for any kind of communication. Especially Katerina, Olga, Renato, cooks Elena, Andreas from the Greek restaurant. All praise for the staff of the Italian restaurant, bars that work almost 24 hours. Young, cheerful and fit. A wonderful team, from porters, maids, people in charge of animation to the reception.

Was an amazing hotel! We celebrated my father-in-law 60th birthday in the hotel, and the staff could not be more amazing! Really great food, good facilities. The staff was also very attentive to the grandparents who are eating Kosher and had allergic concerns. Thanks to the team! Our stay was truly amazing

A very welcoming environment to be in. For an all inclusive the food is phenomenal, the bars and restaurants have flavoursome menus suiting anyone, the staff are some of the most kindest and heart warming people I know including Stella who works in the front bar, Poppy in the main restaurant, George, Anna and Vasilika. The rooms are kept clean and well maintained so overall a great experience and will definitely be returning in the near future with my grandparents.

Perfect place for a nice getaway. Food and cocktails some of the best we’ve had in an all inclusive. 15 mins walk from the old town and close to a party area too which we enjoyed. Lovely view from our sea view room. We will be back.

To be honest, this was one of the best hotel experiences I’ve had so far. The staff and the restaurants are great! There is a tennis court and a good enough gym. The pool areas are pretty and comfortable. The hotel itself has nice classical decoration. Rooms and especially bathrooms are little worn off and would not deserve 5 star rating, but if you only spend time there to sleep, this doesnt really bother.

We stayed in Mitsis Grand Hotel for one week in total, and the room, service and location was amazing. The bar staff got to know you and your orders, the specialty restraunts are amazing (although I would recommend booking before you go, to ensure you get space) and the buffet breakfast and dinners were great. The only downside was we struggled to find loungers around the pool area within the day, as despite there saying a sign saying not to reserve loungers this wasn't enforced and some loungers were left for a whole day with no one there! Despite this, there was always room on the complimentary beach loungers so still spaces to go and relax, which is great. Thank you for a great stay :)

We have just returned home from what we can only describe as a fantastic holiday at your hotel. Thank you so much for making our holiday very enjoyable. Food choices were varied and of great quality. Loved the pizza and crepes out by the pool area too. I will most definitely be recommending your hotel to prospective customers looking for a quality stay in Rhodes. Your staff were very attentive, ensuring we were being looked after and checking we were enjoying our stay. I’m not sure if your hotel does staff recognition awards at all but we would like you to note and also pass on our thanks to Inna, (she told us she was 19 and loved Haribos and cocktails just in case there are more than one called Inna) she served us whilst watching the Latin show , our son had a hot chocolate! Thank you again for a wonderful time.

We were very pleased. First of all, it is close to the market and in front of the sea, what more could I ask for? All the staff are very sweet and caring. There are many options in the restaurant, and when I told them that I don't eat dessert, they kept talking to me, they want to please you in every way. I recommend it to everyone, you will definitely not regret it. I will come again next year and I would like to stay in the same room because it is very enjoyable to look around from my room. We would like to thank all the staff for their interest and interest, you are all very sweet.

We've been on this amazing hotel fir 10 days, the all family, it was an amazing experience!! We didn't need to leave the hotel at all. The food is great, all the stuff are amazing and very service , they are thinking on everything even the small details like a mineral water for each person every day. The hotel is at the center of everything and only 5 minutes walking from the center of the city. You can also rent cars from the hotel. It was our first time and it will not be our last time. Thank you for amazing experience and you made our vacation ♥️

Our first time here. We stayed at Mitsis Crete and we had a lovely stay. The hotel here is stunning. Everything was amazing.The staff is very helpful and kind especially gianna and the food option was so many. We will definitely come back! We had a great time

Bit of a disappointment. Having stayed at dozens of 5* resorts, I'm really not sure how this qualifies. The building is very commanding and the grounds well kept, but past the reception area, it's very tired. On arrival there were 7 of us across three rooms. We had specifically requested one room on the lowest level possible for our parents, one of whom struggles with Acrophobia. All three rooms were offered on the 3rd floor. Trying to negotiate a 1st floor room for them was met with a lot of resistance. Our room on the 3rd floor was tired, to say the least. Mostly clean but the peeling wallpaper, bathrooms held together with layer upon layer of silicone and paint (along with a bit of damp mould) weren't what we expected of a 5* resort. The second room on the 3rd floor was supposed to be a family room. There was just a double bed. Apparently you have to call to remind reception you have a child and they bring you a fold out bed to put in a double room which can only fit directly below the AC unit. Decor was totally different as if it's had at least an attempt made at bringing it up to scratch, but the 2" wide hole where the previous door handle had been was a pretty rugged touch. The third room on the 1st floor overlooked the entrance and was again totally different. Aside from the bathroom being half the size of the other two, it was quite a bit nicer. Since this was not just a family holiday but also an big wedding anniversary, we asked ahead of arrival if we could pay to have a cake, flowers and champagne delivered to the parents room one day. On arriving back from the pool to shower for dinner one evening, we found them in ours and had to call reception to ask them to relocate them to the correct room. Paying for them (which couldn't be done in advance was a bit of a nightmare. When we checked in we were told we couldn't pay for them until they had been delivered. The following morning we tried to pay again and were told we had to wait for the concierge who was almost always either busy, or not there. On the first trying to pay, we also asked if we could book the Italian. Apparently fully booked all week but we would be out on a waiting list. The next day we got a note under the door to say it's booked. For 3 people. When we tried to explain this was an anniversary dinner for 7, we were told it's not possible. We asked to move to the Asian restaurant and were sent over to the concierge, who told us to go to guest relations. We walked to guest relations, who told us to go back to the concierge. We explained we had just been sent around them all and in doing so, the concierge walked passed and an argument between them ensued about who was more busy, while we sat there... That was just the first two days. The third day none of us actually saw, because we were all in our rooms with a horrendous stomach bug, as we're half the rest of the hotel for the next 3 days. Outside around the pool we were almost always able to get 7 sunbeds so long as we were out by 9am. Easy. Not so easy finding 7 which weren't broken, rusty, or otherwise falling apart. Seating area out by the main pool is staffed by polite and attentive ladies who continually run back and forth bringing drinks, but only venture near the pool to collect glasses. This hotel only SAYS its 5*, so don't expect to be offered drinks here. Also worth noting that if you sit in the line of chairs closest to the indoor pool, there is a constant smell of sick/sewage. Reception staff aside, the rest of the staff are very pleasant and only too happy to help you in any way they can whether in the bars, restaurants and elsewhere. All of the food is great. Incredible choice of hot and cold meals and deserts at the buffet but expect to be only offered a single drink on arrival. The ice-cream and crepes on tap was particularly good, as was the Greek restaurant and pizza. In all, a great location, let down by lack of re-investment and some miserable staff out front and lower than 5* service across the board.

Pros: 1) Outstanding services from all staff members. 2) Efficient room service. 3) All-inclusive hotel situated conveniently within the city, making it easy to access various entertainment centers on foot. 3) Poolside restaurants offer good dining experiences. Cons: 1) Limited activities for children. No playroom or gymboree and the pool's kids' area lacks engaging games. 2) Children's complex is closed on Sundays. 3) The cot came with a hole in the netting and the baby's head came out of the hole. 4) While the Italian and Asian restaurants serve decent meals, they don’t match the taste levels of the poolside restaurants. additional information: Outdoor pool filled with saltwater and a separate indoor pool containing freshwater. Personal Recommendation: Do try the Greek restaurant by the pool. Their dishes are delectably delightful! Overall, it's a wonderful place for adults looking for a blend of city and relaxation. Families might desire more amenities for kids.

My second and probably not the last time at this great hotel! I came before 4 years with my family and at the end of September in this year again, but with my girlfriend. Before 4 years our experience was excellent and this year even more than I expected. I recommending this hotel for anyone that going to visit Rhodes! Contains extremely rich 4 meals, 2 restaurants (highly recommend to order a place as soon as you can, because they have high demand and gets full pretty fast), 2 bars, few restaurant near the hotel's pool, a gym and much more things to do – each of them is have-to visit! In addition, The hotel's staff are very nice at any time of the day and it's making your visit even more great. Furthermore, the hotel is close to most of Rhodes attractions and places, but there are a little bit that require a taxi/bus for transportations. We got a room with the view to the pool and not to the sea, but it was nice too. During our visit, we got a cake from the hotel's staff for our anniversary – it was delicious and very surprising! The refrigerator contains few drinks from the hotel, you can feel free to take them :) The rooms are look old, but it definitely enough and met our needs. The hotel is about 20 minutes with a car from the airport, a little bit more with a bus. Maximum 20 minutes of walking to get to any place, you can sea that in the maps :) This hotel will fit great for anyone, I'm sure that you won't regret! Mitsis, thank you very much for this great vacation. I hope that we'll meet again few more times.

Absolute brilliant place to stay in Rhodes! As an all inclusive it really lives up to the name and goes above and beyond for its customers! The food in the main eating area is beautiful as well and the poolside restaurants serving Greek, Mexican, burgers and desserts are amazing! You couldn’t ask for anything else. Staff are always willing to help and come over to make sure your happy and if you need anything! One member of staff really goes above and beyond for its customers, Konstantinos is a brilliant member of staff and shows real care in taking care of its customers and waiting on them hand and foot! What a brilliant young man! It will be so hard to leave this place and we will definitely come back again soon!

One of the best hotels I have ever been at! I stayed together with two friends in room 466. It had a sea-side view, was clean and well taken care of. The hotel itself is beautiful! The food was great, the location is perfect, but most of all the service and the people working at Mitsis truly make it an unique experience.

The staff (Tasoula and Anastasia in the restaurant especially) were so friendly and went the extra mile for you every time. Really great with my 2 children. Pool side food particularly the pizza were out of this world. Location spot on, several lovely walks, whether up to the Acropolis or into Rhodes Town within easy reach. Food more than good for every meal time. Comfy beds for all, even the children had single beds rather than camp beds. Air con in the room with easy to use controls. Decor around the hotel nice with all areas kept clean regularly. Really recommend to families and adults, as there's not the horrible screaming around pool areas as there is at other locations.

It's a lovely hotel in a great location. The rooms are looking like they need updating but they are very clean . The Greek restaurant is very good and so is the burger restaurant and the Mexican what was our favourite . But the buffet was boring but you won't go hungry. The best thing about the hotel was the staff. So helpful and friendly. There was only 2 things we didn't like and that was the pools don't open till 10 am and you would get better sunbeds at a 2 star Hotel.

General- Amazing! 4 nights in this enormous 5 stars all inclusive resort, first time with my newborn (3 months) and my wife, and I wish I stayed for more. Staff- Maybe the best customer service I have ever seen (and I travel every month from work), especially Joanna in the front desk who helped us so much to find availability for 1 more night here even though the hotel was absolutely full! She also helped us cancel reservation from another hotel! Thanks a lot Joanna ;) Facilities- Infinite choices of pools(salt water!), bars, music, live music, food, restaurants, and views! Food- So diverse, you need 5 nights just to taste everything and everything is tasty! Location- Can’t ask for better, on the beach but on the same time next to the old city. Rooms- Had a room with a sea view, room is big, bath is spoiling, balcony is great. (Minibar is free!!!) Will definitely book there again on my next time in Rhodes.

Such a fantastic hotel. We stayed there for 7 nights and felt like it was our home.The staff was amazing.The reception staff were always there to help us.The food was amazing.The hotel has a variety of different restaurants.The only problem was the Italian and Asian restaurant that we had to book. Luckily the staff found us availability at both restaurants and we were able to try both restaurants. Fantastic location, close to the old town and the centre! Our room was comfortable and always clean, with a beautiful sea view! We will definitely be back and definitely recommend it! Thank you for the amazing stay!

My husband and I spent 3 nights here in May 2022. The service is impeccable - everyone working at Mitsis Grand is so amazing and welcoming. The food is so - so, a lot of hits and some misses - this is more European fare (obviously) so Americans may be confused by some of the food combinations. There are a lot of great mocktails for people under 21/alcohol free and my husband was happy with the alcohol selection and readiness of the staff to suggest new drinks he has not tried. There was nightly entertainment by the pool that was so fun. Two pools are available for use right now - the one out front near the entrance is far more quiet than the courtyard one. The beach was very rocky! Definitely not white sand but there are lounge chairs there and it is manned by Mitsis Grand employees. The downfall of this hotel is definitely the rooms and aging facilities. We stayed in room 343, a sea view suite. Pros: spacious, 1.5 bathrooms (two toilets), turndown service, closet space, amazing views!! Cons - the carpet is cream and stained - it made me feel like I wasn't in a truly "clean" space. There are two TVs there that do not fit the space - I didn't use the TV but if I had stayed longer it would have been annoying. The furniture in the room is quite aged although comfortable. I would say we got our moneys worth and had a great time, but we would consider a more modern Mitsis property until the facilities are updated.

Here in May 2022. The staff is very friendly, but the rooms are quite outdated. The location is very good. 15min walk to Rhode centre. The worst part is the (main) restaurant. Buffet is very, and I mean very, limited. This wouldn't be an issue if the food was better. Covid regulations: masks required and plastic glove for buffet serving. However, this isn't very strictly followed, only at the entrance. Many people go self serving without masks and no comments are made by staff. Real pity, otherwise good experience at this resort.

From the moment we entered we were made to feel welcome. Even though the rooms are in need of some tlc the rest of the hotel more than compensates. The food is amazing, we only ate at the outdoor restaurants poolside as there was only 2 of us and the selection was great. The staff are super friendly and always happy to help. I would definitely recommend this hotel for couples.

Hotel was brilliant. Fantastic location, room very clean and well furnished. Great selection of different restaurants and food was excellent. Staff absolutely amazing, very friendly and always happy to help. A perfect week’s holiday. Thank you! 😊

The staff is very nice, strives for their guests. The room is comfortable, there could only be disposable slippers. Location is great. The food is delicious and the drinks in the bars are high quality. I didn't like the sunbeds by the pools the most, we also lived in much cheaper hotels, but the sunbeds were much newer and more comfortable. The hotel wants to be of a higher standard in terms of service, but I would not return to the pool just because of the space. The chaos at the main pool, the excess people, the sunbeds need to be reserved for towels in advance. The continent of the people is also not the nicest (well but the hotel is not to blame for that). The next downside, which is, there are no refrigerators from which you can pick up a bottle of water or a soft drink at any time (this is also a must for most all-inclusive hotels). In the restaurant, the juice from the machine is tragic, I do not understand why such a hotel does not have normal juice, it is the lowest level choice ... Baked pizzas by the pool are not delicious. There is also a snack bar to pick up a sandwich, bun or something.

This hotel is fantastic. The reception staff are amazing. Nothing too much trouble which makes for a stress free holiday. The location could not be better. A ten minute walk to Rhodes old town which is an amazing place to visit night or day. Highly recommended.