1/5 Gaurav S. 6 months ago on Google
An
Experience
with
Dominos
Pizza
Rajouri
Garden:
Customer
Service
at
Its
Worst
I
am
compelled
to
share
my
recent
experience
with
the
restaurant,
and
suffice
it
to
say,
it
was
nothing
short
of
a
culinary
horror
story.
If
you're
in
the
market
for
a
pizza
place
with
subpar
service
and
an
utter
disregard
for
customer
satisfaction,
look
no
further.
I
placed
an
order
for
3
medium
pizzas
at
8:55
PM
on
12th
November
2023
through
dominos
app,
and
little
did
I
know
that
it
would
be
the
beginning
of
a
nightmarish
ordeal.
Despite
prepaying
online,
I
waited
for
an
excruciatingly
long
2
hours
without
any
updates
on
my
order.
Frantically
attempting
to
contact
the
store
for
over
30
times
to
cancel,
I
was
met
with
a
consistently
busy
line.
The
lack
of
communication
left
me
with
no
choice
but
to
eat
and
retire
for
the
night.
At
11
PM,
the
delivery
person
finally
called
to
inform
me
he
was
en
route.
I
explained
that
I
had
already
eaten
and
requested
the
order
be
returned.
The
next
morning,
I
discovered
the
app
claimed
the
pizzas
were
delivered,
contrary
to
the
delivery
person's
assurance
of
a
non-delivery
status.
Seeking
a
refund,
I
contacted
the
manager,
only
to
be
met
with
an
excuse
that
no
refund
could
be
issued.
Instead,
the
offer
of
a
repeat
order
was
extended.
Fast
forward
to
17th
Feb
2023,
when
my
attempt
to
place
the
repeat
order
turned
into
a
Kafkaesque
nightmare.
The
staff
was
unable
to
verify
my
order
after
multiple
attempts,
leaving
me
frustrated
and
desperate.
With
guests
at
home
and
patience
wearing
thin,
I
visited
the
store
in
person,
explaining
my
predicament
to
an
indifferent
staff.
After
an
agonising
wait,
I
finally
received
my
order,
feeling
as
though
I
had
to
beg
for
a
service
that
should
be
convenient.
In
conclusion,
the
purported
convenient
delivery
service
of
the
restaurant
proved
to
be
an
exercise
in
frustration
and
endurance.
Waiting
for
2-3
hours
for
a
food
order
is
unacceptable,
and
the
staff's
reluctance
to
comprehend
this
basic
fact
is
baffling.
Despite
all
the
tribulations,
the
pizzas
managed
to
salvage
a
shred
of
the
experience,
but
the
bitter
taste
left
by
the
restaurant
manager
and
staff
lingers
on.
My
advice:
Unless
you
enjoy
culinary
adventures
that
test
your
patience
and
resolve,
steer
clear
of
Dominos
Rajouri
Garden.
There
are
plenty
of
other
establishments
that
understand
the
concept
of
timely
and
respectful
customer
service.
