I had an agent Lilian help me find properties to rent. We liked one of the places we toured and she told us there’s no other applicants and we applied for the place, we sent everything she wanted and we told her that we can have a co signer If needed. She told us we don’t need one. Couple days later she told us that she gave the unit to someone else and offered us places that were out of our budget? We agreed to it and once again she gave the place to someone else… so disrespectful and just a waste of our time.

Thank you so much to Inez for helping my partner and I find our perfect first apartment in the city! Super helpful and always communicated professionally and efficiently. Out of every realtor we tried, Inez was the only one who would answer questions AND had shown up on time for property visit. She went above and beyond. Would definitely recommend her and ICM properties.

Lillian was extremely helpful in helping us find an apartment. After weeks of searching, I called ICM directly as they had a lot of rehabbed apartments and apartments with new appliances. Lillian answered right away and was able to show me a few options that same day. From there she was available to answer all of my questions on the apartment I was interested in, including setting up an additional tour of the unit so my partner and I could take another look. All of this plus no application fee made renting from ICM an easy choice. I am looking forward to living in my new space and grateful for all the help.

Zack Higgins is such a great agent. He's been so responsive in helping me get a place and coordinating everything. I'm very excited about my new apartment! Icm is great, I've been renting with them for 2 years already and am continuing to do so! Thank you to both Zack and Jodi! *Update* If you are thinking of moving in with ICM, you should do it. They are such a great company. I moved in a week ago and Adan and Jonathan from the maintenance team responded so quickly to everything. I love my new apartment and trust them to be there if something happens.

My experience with ICM was really great. The leasing agent gave me a tour and offered all of the information I needed. I would be happy to recommend them to anyone!

Currently residing in Cornelia Ave, the heat is off every other day and is not consistent. I'm freezing in my apartment and tried to call the emergency hotline which is of no use at all. It goes to an automatic answer machine asking to leave a voicemail. What's the point of emergency hotline then? I'm not sure why they're doing this. Is it because heat is included in the rent? Then charge me for heat separately, I don't want to die in the cold and think twice before renting here.

My roommates and I have lived with ICM in their Pine Grove Building for two years. It was not well spent. Here are our stories. When we moved in, our apartment was not clean. There was hair in the sinks, the blinds were all broken and covered in thick dirt, the floors were stained and scratched, lightbulbs broken in their sockets, ants coming in everywhere. Maintenance was called out due to a supposed gas leak in one of the units. They tore out our oven, microwave, and cabinets to access the wall behind it. Thankfully there was no leak, but they decided to leave our kitchen gutted like that for about a week. My roommate’s bathroom was leaking water through the light. When she contacted maintenance, they said “just don’t turn it on.” Finally they came and cut a hole in her ceiling to take a look, and left it. Chunks of wall and plaster and whatever else would fall out, covering her sink and floor. The bathroom my roommate and I shared had water damage on the ceiling. It started leaking. We called maintenance, and they simply painted over it. It continued to leak, so finally they sent someone to patch it. Water damage is forming again. The radiator in my room is absolutely terrible. Despite me keeping it off, or only slightly open, once the heat kicks on it clangs so loud that you can hear it from the downstairs lobby. It goes off like this every few hours. Water was pouring from one of the lights in our kitchen. We called emergency maintenance and they said they would send someone out in a few days. Packages were being stolen or ripped into and left in the lobby. The opposing unit even had the glass of their door smashed in. When we emailed management, they sent out an email basically saying “don’t do that 😡”. When I inquired further (the problem continued, shocker), they said they would evict whoever was doing it, but they had no way of following through, because the security cameras in the lobby don’t even work. Mail continues to be stolen. They do not send notice within 24hrs of construction being done, as we have woken up multiple times to drilling and hammering, and then we receive an email. It is very hard to work from home. They then decided to raise rent. I get it, the market moves like this. But do not waste your money with them. I understand if your maintenance team is short staffed. I know they have a lot of units to go to. But maybe instead of painting over a problem, we fix it so that it doesn’t get worse. Then maybe you’ll receive less requests. I cannot stress enough how much better off you’ll be with any other management company.

My experience with ICM Properties has been amazing. Patricia helped me find my dream apartment. She has been nothing but patient and kind. I love my new apartment over at 630 W Arlington and it came with a gorgeous balcony with such an affordable price! I highly recommend ICM Properties!