We are all customers no matter what community we are from. The receptionist is the first representation of the business and is a reflection of superiors. When conducting communication he/she should always give eye to eye contact to let the customer feel welcomed to the establishment. This makes the company look good and professional. With that being said, the ratings given are due to the doctor who assisted me that day. She was very caring and concern regarding my visit, although an important medical machine was in-operable. Due to this issue she did not hesitate to send me to another Midwest Express clinic to accommodate...she kept her word to contact me immediately of her findings and for that I am truly grateful for her professionalism and oath she definitely honored 🎖

I went for a physical and it took less than 30min. You can walk in, no appointment needed, but if you don't want to fill anything in person, just fill it out online. They are nice, they work fast, and they explain everything in detail for you to understand the process😁. It was my first time here, and am definitely coming back to this branch when I need a medical chech-up🙂

Had a great experience at Midwest Express! This was my first visit here.I felt like I might have the flu and wanted a doctor to evaluate me as soon as possible. I went online, filled out the forms, and booked an appointment for the same day! The facility was clean. The staff was pleasant and professional. They did all the necessary questioning, swabbing, and eyes, ears, nose, and throat check, blood pressure, weight, listened to my breathing, etc. Turns out I had a severe cold. I felt much better just knowing what was going on with me. I would definitely recommend this clinic!

I had ro get some tests done quickly so I went to the Blue Island location. Everyone was really nice and courteous. Tanya, at the front desk greeted me right away and got me checked in immediately. Sophia, the x-ray tech was amazing. She was very professional, courteous and thoughtful. She made sure I was comfortable and explained everything with no issues. I also had the opportunity to observe her interact with another patient at the front desk who was having an issue, and she was able to pivot quickly, find a resolution that worked for all parties and operated in a professional manner. The team at this location is amazing.

The Service is Quick and Fast. Prepared to be charged a co-pay of any service they provides you. Your co-pay may not be billed. It's best to go in their peak hours early morning or early afternoons rather than the evening. Overall The Staff is Friendly and Understanding.

This is our first visit to the center. It was a wonderful experience. The doctors and staff were very nice and made us feel comfortable. The Doctor explained the diagnosis and went over the treatments. Very thorough and professional. I would recommend!

The staff was friendly and I didn’t have to wait long. I made my appointment on line at home which was easier than sitting in a waiting room filling out forms. All my questions were answered and I was satisfied with my visit.

I visited the Urgent Care clinic in Blue Island last week while out sick with COVID. I registered online, which was very easy. Set aside the time I wanted to be seen, and went in, called them from my car, let them know I was at the lot, waiting to be seen. They said they’d call when the doctor was ready to see me. It was pretty fast. The doctor was quite nice, checked me, asked questions regarding what I was feeling, or what was hurting. And, within mins., she had finished. Prescribed what I needed to help my case with COVID. I must say that was all in not more than 45 mins total perhaps. My meds were ordered directly to CVS, and shortly after, I was picking up… went home feeling very satisfied. Thank you, Blue Island Urgent Care Clinic and staff!!

I went in early to beat the rush. And they we're pretty fast and helpful. I usually don't like going to bigger clinics because of the waiting times. The medical assistant was very nice and helpful. The doctor was very nice and taken the time to explain my diagnosis.

It was an excellent 1st time patient experience. The Dr was very polite and understanding of my health issues and explained all the diagnosis very well. In fact some Dr's prior to going to this appointment diagnosed a few illnesses and in fact didn't even tell me I had 2 of the illnesses that were causing me a way bigger health issue, and if not for the Midwest clinic I may not have been alive so I am absolutely grateful and would recommend it to anyone. Thank you so much!!!

Midwest Express Clinic is a very professional establishment. The front desk receptionist was very helpful and friendly. Ms Komada is excellent with children, very knowledgeable and answered all our questions. She is exceptional and you can tell she cares about her patients. My experience was phenomenal and I highly recommend Midwest Express Clinic for Urgent Care and all your other medical/physical needs and health services.

The staff is friendly and accommodating. The medical providers there do a great job with explaining everything. I will definitely come back if need be.

From the smile at the front door, to our triage, our experience was amazing!! Yes, there was a substantial wait, but EVERYWHERE is understaffed. For your staff to remain patient and friendly is something that you should be proud of. I came in for your special ($25 phisicals) I am uninsured and with the closure of the Worth township clinic, I was at a loss!! I am a mother of 5 and my children have been getting immunizations and physicals at the township for over 20 years. Imagine my surprise when I arrived at the Township to find them closed indefinitely. I didn't even have copies of my children's immunizations. Your staff was friendly and efficient. The patients were lined up outside and seeking comfort in their cars. My sons and I were part of the overwhelming amount of patients. I feel that I am rambling.... in short~cudos to your amazing friendly staff for making it possible for one of my sons to start H.S. , and the other to resume his objective to play sports this year. Please let the staff know that their work ethic did not go unnoticed!!! Thank you again. Your patience and understanding will NEVER be forgotten. Elizabeth Chavez, mom of Carson and Carter 😊❤

I haven’t ever had an issue with the practitioners here. However, the front desk and waiting area are WAY too close in this location. Your PHI (private health information) will be open for everyone in the waiting area to hear; no HIPAA privacy…

Held a spot online on New Year’s Day, believe me it’s not exactly the place you want to be to ring in the new year but they were so kind. Intake with Evelyn was smooth and she was friendly, calm, and quickly got me into see the APN Anna Koziel was also fast, efficient and listened to my concerns and needs. Even better they helped me find a pharmacy open on New Year’s Day. Thank you for helping me

My MEC visit was for a second opinion. Jennifer K., the NP at the Blue Island location, demonstrated exceptional clinical competence and compassionate care. Because of her effective communication skills and proactive approach, my concerns were put at ease and my symptoms started improving within 4 hours of my visit. She also went above and beyond her duties, by taking the time to personally check on me the following day. Thank you!

I walked in feeling very sick. I let them know i have asthma & with the mask barely can breathe. The girl by front desk placed me in a room where I was able to take my mask off. It being a busy day I appreciated that. Visit was very thorough and attentive. I will be going back if I’m sick again. Thank you so much .

I went last night for the first time and was very impressed. Checked in online to save time and things went very quickly once I arrived. Dealt with 4 different people and every one of them was friendly and professional. Mainly dealt with Nicole and she was great. X-rays were done quickly and they sent prescriptions to my pharmacy. Even followed up the next morning with me. Would highly recommend.

I was in and out. I was seen by a professional team,from triage to the doctor and back to the receptionist. The service was wonderful. I will recommend the clinic and return for a follow up. Thank you for my immediate medical needs.

I used to give this place a five-star. And so I have the most drastic experience today with my daughter. The manager CiCi and the doctor Jen and their staff was outright disgusting the way they treated me and my daughter today. Based on CiCi's personal experience concerning her daughter. She misinterpret the laws and the HIPAA laws from minors. They Lied to my daughter and lied me. Would not provide documentation about the laws they stated. Involved the police and a paramedics and tried to steal my daughter. And got upset when I said I was leaving because I was not required to be there. even tried to steal my son. I wouldn't recommend this place with that stuff to a worst enemy. Mind you their other doctors that's great. But this experience turns my stomach. Build my insurance company for things they never did. And held my daughter hostage.

Staff is always very friendly and the doctors are even more incredible! Every visit is quick and efficient, have had to bring my young child here several times, thanks for everything!

I was there for the first time , and I really though it was going to be a long day , i did evrything on line to save time the wait was Minimal. this was a great experience outside my own Dr. Now I know when my Dr can't see me were to go. I give this place a 5 🌟.

My nurse practitioner, was super nice. She listened to my concerns and offered really great advice. My wait wasn’t long at all even though she apologized for having me wait. My service at the blue Island office was very friendly and I will definitely go back.

This is my third time using the services offered by Midwest Express Clinic, once for my daughter and twice for me. I did the online appointment and registration, and when I arrived, they had my information which made my in-person registration much more straightforward. The staff was all friendly, and they provided me with service and an excellent level of care. I highly recommend this before sitting in a hospital emergency room to obtain services.

Best clinical experience to date. Staff is helpful, efficient and professional from the front desk to the doctors. It’s already uncomfortable having to visit the doctor when you don’t feel well but they made it so seamless and comfortable for me.

I had a cough,that seemed to be getting worse. Front desk nurse was quick checking me in,honest about the wait time. Dr Jennifer Komada checked me out and put me on some meds. Concerned about my well being. She informed me if I start to get worse come back immediately. I liked the talk and information she gave me.

My experience at Midwest Express Cinic was absolutely the best medical facility I have ever been to. I was impressed of how well the staff handles everything I can only say without a doubt, that it's a great place to be when you need medical care. 😀

They staff was very nice and understanding they treat u with respect and. The doctor was very professional very nice she explain everything step by step so u could understand i would prefer my family to them if i could i would give them a 10

My experience was really good here. I recommend going. I set my appointment online. Once I arrived it seemed like I only waited 12 to 15 minutes before called. The nurses and staff on duty seemed caring. When one of the staff saw a client limping in, without anyone asking, one of the nurses brought them a wheelchair and escorting them to the back when they were called. It was busy, but the staff handled their customers well in my opinion.

I registered online for the earliest next appointment. It was easy and convenient. When I arrived to the location, all my info had not yet uploaded so I wait a moment. I can excuse the curtness of the receptionist because the rest of the staff was pleasant. However, I later received a call from my emergency contact informing me that they’d received a text from Midwest Express regarding my appointment details. I called the office today to see what numbers were on file, and this same curt woman tells me the emergency contact was the only number on file. I give her my number. After the call, I confirmed that I had received a text to my phone from Midwest Express to complete registration. It doesn’t add up and appears to be a HEPA violation. Now I have to call back because I wasn’t allowed time for follow up questions regarding what information I may have missed.

It was my first visit and the staff was very friendly. I didn't have to wait for a long period of time. The staff seems genuinely concerned. It was a pleasant experience under the circumstances.

I recently left a 5 star review which I just removed. I was seen at the clinic and was helped by the receptionist CiCi and the Dr, Miranda. The first experience was pleasant. I called twice for my results a very UNPROFESSIONAL, DISCOURTEOUS, IMPATIENT receptionist NAMED JESSICA, refused to help me access my results. She first tried to tell me to re-visit the clinic. I’m not doing that when I was instructed to download the app to gain access by the doctor. She cut me Off on several occasions as I explained that I have created a profile to view results, yet there are NON-existent ! She continued to say well there’s nothing I can do, I’m resending you the link to MIDWEST CLINIC. I explained the link is sending me to Quest for results. She then in a matter of fact tone, said those are two different sites. I said that obvious but your link sends me there. I’m explaining, I need the results because I’m in my 2nd trimester, and have concerns before my prenatal appt coming up. She rudely said well I can’t help you. I have 2 QUESTION IS: IS YOUR COMPANY STEALING FROM PATIENTS ? I have insurance and you have not given me the proper services. Where are my results? You’re not going to charge me and you can’t even deliver the prognosis. Secondly, WHO IS TRAINING JESSICA ON ADEQUATE CUSTOMER SUPPORT? Clearly she lacks the necessary tools to USE ACTIVE LISTENING. Which prevents her from resolving issues. I’ve worked in customer service for 10+ yrs. She needs to be fired or properly retrained. I HIGHLY DOUBT THAT WOULD TEACH HER TO LISTEN, or EMPATHY! Hit her pockets. SHE RUINED MY ENTIRE EXPERIENCE. Fire her NOW!

Midwest Express Clinic is a total medical experience worth having. The service and attention to detail, from the medical staff is outstanding. I appreciate the time and efforts to solve my problems and keep me healthy and well.

Brought my special needs adults brother in for an ear infection. He is a handful and extremely unhappy about anyone touching his ears after years of similar issues. The entire staff was kind, understanding and patient with him. I could not have asked for better care

My son needed care and the staff was so sweet to him. The nurse and Dr.Sophie treated him with so much niceness and care. Thank you so much. You all made our visit pleasant. 10/10.

I went there and received good care. All i wanted was a covid test. I got receipt from jewel to go there for $75 test. They charged me a co pay for insurance, no problem but then turned and charged my insurance $275 approximately. Then me another bill for $40. My insurance company according to coverage midwest owes me a refund if $13.00. I cannot reach a human being there. The billing will not talk to me and now i got a collection in mail for more! They play games and when it comes to insurance it is fraudulent. Now i am paying more for a $75 advertisement and they made a steal from my insurance and me!!!!! DO NOT TRUST this medical office if you are holding insurance.

Went if for an appointment for a Covid test was in and out in 25 minutes. The ladies working there were all very nice ..

Took my Son to get a physical. The service was absolutely welcoming. The services was excellent each individual we encounter with serve with friendly conversation, smiles and they asked & answers questions that we felt good about. Thanks Kincaid Family

I had to get some lab work, EKG n Chest X-Ray done...Reasonable Prices. Great team of people, they were all Nice friendly staff (positive attitudes) and the facility was kept clean❤️...Great customer service, which is an extreme plus.... I’ll definitely go back for my labs again...

FANTASTIC EXPERIENCE!! I completed all the paperwork online before heading into the clinic. The receptionist was very warm and nice. We were done at the desk and was called in before we could even sit down to wait (now that’s AMAZING service!). They completed the sports physical quickly and efficiently. Everyone was so very nice and welcoming. This experience really made my day 🙂

This clinic is very professional and has fast service. The facility is clean, the staff is polite and knowledgeable. Most importantly the prices of services are very fair and less expensive than other places. They have various locations so you can always find one close to you. I went for a Tb test which is only 45 dollars here and was prices for 60 and higher at other places. I also went here for a work physical which was 60 dollars and other places I called had it for 85 dollars and higher.

Best Healthcare experience hands down! I would have spent hours in am ER (which was my original plan before my sister suggested that I go here). The staff was empathetic and helpful and I felt valued as a patient. My visit was quick and the provider took ample time to assess me and provided meaningful assistance.

I've used Midwest Express for several travel required tests as well as precautionary tests. The turnaround time is amazing. The staff is so friendly and courteous. I am definitely recommending them.

Was having intestinal pain and decided to give them a try. At 4pm went to their online app and made an appointment for 4:30. I was seen by a physician at 4:30 promptly and given a quick urine test that prove positive for an UTI. The doctor phoned in a antibiotic and pain medicine to my local pharmacy and I was out the door at 4:50! Amazing service!

Exceptional medical care! All staff members are welcoming and caring. Doctor recommended bringing my daughter back in a week so that she could follow up. I really felt relieved because her PCP is not available until July….thank you!

Everyone was friendly from the beginning to the end. The intake people were friendly. The young girl that did my covid test was a sweetheart. The Nurse practitioner or Doctor named Jennifer was very knowledgeable and made me feel calm while awaiting the results of my covid test. Overall I rate this place a 10!

My first visit there was on the 25th. The staff was very friendly, I t was minutes after arriving that I was called to be seen. I also noticed that they offer services that many urgent care clinics does not. I would definitely recommend them.

it was imperative that I get to urgent care and Midwest never fails my experience was with respect and patience to what I was there for and the energy was amazing thank you all for just being human and it was a very pleasant experience that I'm sure will continue.

I have been to this location many times and have never been let down. Everyone starting from the front desk to the doctors and physician assistance are amazing. Everyone is so kind and understanding. There may be a wait but it is definitely worth it. I honestly would prefer coming to this clinic over any other clinic.

It was my first time here, and the staff were amazing! All of them were friendly and receptive. But I have to give a huge shoutout to Lydia! She held down the front even though it was super busy and she was very receptive and quick despite the many tasks she had in front of her. Her attitude was friendly and she is very kind. Please ensure she is valued deeply because she’s awesome! Thanks everyone!

My first experience here was a great impression for my daughter and I. The whole staff was really nice and attentive. The doctor was even apologetic for us waiting. Which we hadn’t noticed. My 15 year old even got lollipops for being a good patient.😂 Great Experience!

I was greeted as soon as I walked in gave my name and had a seat. I was called within 5 minutes and got my test done by a very nice young lady sorry I don’t remember her name but she was very helpful with my questions. The nurse practitioner was very nice with explaining my results and information to help me feel better.

I like my experience with us Clinic and the doctor so well im going to start going there as my primary doctor. Because my first experience with the clinic that was the only time in my 67 years of life that I ever saw true concern and a doctor's face and she really made me understand about my situation. It was like how when you grew up you always felt the doctor was supposed to care and for some reason she made me feel that she cared I never experienced that people always say it's not like it used to be it's just a business now but that particular doctor show concern

Fast and Efficient! With young children , visits are a pain . But this was the best experience I’ve ever had - especially with an evening appointment! Thank You all for making this experience great for me and my children. We will definitely be back anytime we need you!

The sign in process was quick and efficient. There was over 20 people waiting to get in and when the woman at the front desk opened she was pleasant, quick and efficient in registering everyone. The nurse who took vitals was pleasant as well. The attending doctor didn’t make me feel rushed at all and explained things step by step.

Everyone showed kindness and were very organized. I love the walk-ins whenever needed. I will always come here for any last minute in need to see a doctor right away :) especially for my baby girl! Anything to see her better soon!

There is nothing express about this place. You make an appointment and still have to wait. I made an appointment for 3:15 and waited for over 2 hours. Taking a covid test takes less time than that. The person at the front desk is dishonest. She lies about the wait time and how many people are in front of you. They don't deserve the one star they were given.

I called the clinic to get a physical done and the lady that answered the phone was very polite and professional. I got in right away and got my physical done in less than an hour. The doctor was so nice and professional also. While she was doing the physical we had a conversation like we were old friends. It was nice to go somewhere and have that kind of experience. I will definitely go back if I ever have to. Thank you very much guys.

Great service 👏 highly recommended. I was referred by my sister and I would recommend to everyone. Very friendly and courteous. Wait time is very short which is a big plus when feeling ill.

The Blue Island office got us in and out. My daughter was able to get her tests done without a hassle. The practitioner was thorough & patient.

I was pleasantly surprised, I expected to wait hours and hours, like in the Emergency Room, but that was not the case. I was seen in a timely manner, the staff was efficient and courteous. If the need arose again, I would choose this Urgent Care over an Emergency Room visit.

Avoid this place at all cost. I will not be returning again, this used to be my go to. My son and I went in and we each got 2 test done. He has insurance and I don’t. In the back, I was quoted $10 for one test and $15 for the other. I said yes, however my sons insurance covers his, so my out of pocket is $25. When I go upfront, which was also my fault for giving them my card but I was feeling like absolute crap I didn’t even think about it. They charged me $50. Now i call them and they say each test is $25, i get a billing statement and the prices don’t match the “$25 each test they said over the phone” and they put in my chart that I got 3 test done when it was only 2 for each of us. Whenever I call they said that the prices changed but no one knows when. So they realized they charged me for my son when they shouldn’t have, and bumped up the prices on my account so they don’t have to refund me. It’s only $25 but it’s the fact that they are committing fraud since they already received payment from my sons insurance.