1/5 Alicia H. 9 months ago on Google
I
was
served
by
a
lady
named
Phulane
tonight,
and
she
was
extremly
rude!
I
normally
would
not
name
out
a
person,
but
she
has
been
making
my
friend
and
I
uncomfortable
every
time
we
go
there
(well,
when
she
is
there).
She
has
been
giving
us
"dirty
looks",
and
at
1st
I
did
not
notice,
but
when
my
friend
pointed
it
out,
I
would
catch
her
looking
at
us
in
a
way
that
would
make
anyone
not
feel
welcome.
I
would
have
not
said
anything,
because
she
has
never
interacted
with
me
1
on
1
and
I
would
always
assume
that
maybe
my
friend
and
I
were
overthinking,
but
tonight
I
was
served
by
her.
I
ordered
a
boxmaster
meal
with
a
buddy
diet
coke
on
the
self
service
machine,
and
when
receiving
the
order
Phulane
handed
it
to
me
but
with
a
fountain
drink
(
a
Buddy
cold
drink
is
R6
more
than
a
fountain
cold
drink),
so
I
said
that
I
ordered
a
buddy,
she
very
rudely
told
me
that
I
didn't
buy
that,
so
I
showed
her
my
slip
and
she
proceeds
to
say
"
well
my
system
doesn't
show
it",
so
I
just
look
at
her
and
she
gives
me
attitude
and
shoves
the
buddy
at
me
and
"huffs"
like
it
was
my
fault
that
the
machine
didn't
let
their
system
know.
And
I
did
tell
her
nicely
that
I
ordered
a
buddy,
so
I
was
confused
with
her
reaction.
I
did
infact
just
ignore
it,
because
I
do
understand
that
she
could
be
tired
and
it
wasn't
her
fault
if
the
system
was
telling
her
one
thing
and
the
mathcine
another.
However,
my
other
friends
said
she
gave
them
attitude
too
and
was
being
rude
to
them
as
well,
which
is
obviously
not
okay
for
service.
Another
point
is
that
I
wanted
ice
cream
after
my
meal
(always
space
for
dessert),
so
I
wanted
to
ask
the
staff
if
they
had
ice-cream
before
I
payed
for
it
on
the
self
service
machine
(as
I
have
done
it
before
where
I
bought
ice-cream,
just
to
be
informed
after
that
they
had
no
ice
cream
and
could
not
compensate
or
refund
me-different
KFC
though).
So
when
I
walked
up
to
the
counter,
a
very
friendly
gentleman
came
to
help
me,
while
in
the
middle
of
speaking
to
him,
Phulane
shouts
at
him
to
do
something
else,
which
angered
me
because
I
was
in
the
middle
of
the
conversation
with
him,
and
that
is
very
poor
customer
service
on
her
part.
The
very
nice
gentleman
looks
at
me
and
apologises
to
go
help
where
he
was
told
to
go.
Now
because
she
told
him
to
do
something
else,
I
thought
she
was
going
to
come
help
me
instead,
but
no,
she
gives
me
a
"look"
and
ignores
me,
I
didnt
want
to
cause
a
scene
and
shout/beg
for
service,
so
again,
I
ignore
it
and
patiently
waited
for
service.
When
she
finally
comes
to
help
me,
I
ask
the
basic
questions
needed,
and
again,
she
rudely
replies
to
tell
me
that
there
is
ice
cream
and
proceeds
to
walk
away,
so
I
kindly
say
that
that
I
want
to
order
from
her
to
save
some
time
since
I'm
there
already
(I
bought
a
sundae
which
is
around
R24).
She
then
proceeds
to
make
it,
when
receiving
the
sundae,
it
hardly
had
any
chocolate
sauce
on
it
and
basically
was
filled
half
way
in
the
cup.
At
this
point
I
was
fed
up
and
wanted
to
fight,
but
my
friend
said
we
should
just
leave
and
that
we
should
write
a
review
instead.
I'm
extremely
angered
that
this
is
the
service
received
here,
and
its
ONLY
Phulane
that
is
the
issue,
all
the
other
stuff
is
friendly
and
helpful
when
we
come
here.
I
do
not
expect
high
service
because
its
not
a
fine-dining
or
a
regular
sit
down
restaurant,
but
to
be
blatantly
disrespected
like
that
is
not
okay.
I
do
not
understand
what
I
did
to
deserve
to
be
treated
that
way,
nor
do
I
understand
why
friends
also
get
treated
that
way
by
Phulane.
I
hope,
that
it
was
just
a
bad
shift
for
her
and
that's
why
we
were
treated
that
way,
but
it
still
does
not
explain
why
we
receive
"dirty
looks"
on
days
where
she
is
not
even
interacting
with
us.
Um,
if
you
came
here
for
a
food
review,
the
food
was
very
good
and
fresh.
Its
like
every
other
KFC
.
