2/5 Kyle R. 2 months ago on Google • 1 review New
Okay,
but
I'd
recommend
taking
your
money
somewhere
else.
The
location
and
room
design
of
this
hotel
were
okay.
However,
service
throughout
the
stay
was
subpar
and
failed
to
meet
expectations
for
the
price
point
of
the
rooms.
Upon
arrival,
the
garage
was
full.
When
I
asked
the
garage
attendant
for
recommended
hotel
parking,
he
yelled
at
me,
"Not
here!
Don't
you
see
the
cones!"
I
clearly
saw
the
cones,
but
was
expecting
that
a
customer
service
employee
would
be
willing
to
provide
a
customer
with
recommendations
for
other
parking.
I
asked
again
for
a
recommendation
and
was
once
again
aggressively
yelled
at.
The
valet
crew
could
not
park
vehicles
either
due
to
garage
capacity,
but
got
mad
when
I
asked
to
momentarily
park
in
front
of
the
hotel
to
unload
bags
and
check-in.
Not
at
all
a
warm
welcome.
Upon
arriving
at
the
room,
there
were
no
additional
linens
to
make
up
the
sofa
bed
for
our
children.
We
made
multiple
phone
calls
to
the
front
desk
over
a
20-minute
period
to
request
linens,
all
of
which
went
unanswered.
I
had
to
go
down
to
the
front
desk
in
person
to
make
the
request.
Upon
asking
for
a
set
of
linens,
the
customer
service
agent
asked
me,
"what
are
linens?"
I
had
to
give
a
step-by-step
description
of
pillows
and
bed
sheets
while
specifying
the
exact
number
of
each.
Clearly,
the
customer
service
staff
at
this
location
is
poorly
trained.
After
the
aggravating
check-in
experience,
we
chose
to
try
Apropoe's,
the
hotel
restaurant.
Despite
the
ample
amount
of
seating,
we
were
warned
that
"food
will
take
at
least
30
minutes"
due
to
staffing.
It
does
not
appear
that
restaurant
management
is
effectively
coordinating
employees
to
provide
timely
service.
We
ordered
minimum
food
and
cocktails.
The
$20
"specialty
cocktail"
we
ordered
was
nothing
more
than
a
combination
of
a
premixed
liqueur
and
gin
served
in
a
plain
hotel
restaurant
glass.
It
is
something
that
I
would
expect
at
the
hotel
bar
of
a
value
chain
hotel,
not
a
Marriott.
Overall,
this
establishment
does
not
have
the
customer
service
or
amenities
to
match
the
price
they
are
charging.
I
would
recommend
trying
other
nearby
establishments
before
the
Marriott.