4/5 Lisa W (. 2 years ago on Google • 5 reviews
I
gave
my
mom
a
surprise
birthday
party
here
in
March
2022.
Pro:
Mr.
Eric
was
very
accommodating.
My
moms
party
was
originally
booked
on
the
second
floor(
a
party
was
already
booked
on
1st
floor)Because
of
my
mom's
age
Mr.
Eric
was
able
to
switch
our
party
to
1st
floor.
The
price
was
very
reasonable
for
all
that
I
received.
I
loved
the
architect
of
the
building
(it
added
to
the
ambiance
of
our
decor).
Mr.
Eric
even
threw
in
a
couple
extras
at
no
cost
to
me.
My
mom
and
family
really
enjoyed
themselves
Now
for
the
Cons:
Keep
in
mind
i
am
not
complaining.
I
am
just
making
some
observations
on
what
i
feel
could
have
been
done
better.
The
skyloft
staff
could
benefit
from
exercising
time
management.
My
party
was
booked
from
3pm-7pm
I
was
to
arrive
at
2pm
to
set
up.
Upon
arrival
the
staff
was
still
Breaking
down
and
cleaning
up
from
the
previous
party.
They
did
not
have
all
of
the
agreed
upon
decorations
readily
on
hand.
Staff
to
staff
Communication
about
decor
could
have
been
better.
They
were
looking
for
the
table
clothes....they
just
were
not
completely
ready
for
me
to
set
up
my
decor.
Also
during
my
mom's
party
Mr.
Eric
Decided
to
walk
some
potential
customers
through
my
mom's
party.
Of
course
I
objected.
I
mean...
I
paid
my
money
so
that
my
family
and
I
would
privately
have
the
use
of
that
room.
He
then
took
the
people
through
the
side
door
into
the
event
room
behind
mine
but,
one
of
the
staff
opened
the
French
doors
connecting
the
rooms
knocking
down
the
gold
decor
I
had
placed
there.
(see
picture)
I
still
do
not
understand
why
or
what
their
reasoning
was
for
the
walk
through
of
strangers
or
opening
those
doors
during
my
moms
private
party.
I
was
also
told
that
the
potential
customers
were
also
unnerved
by
this
because
they
said
it
was
unprofessional
and
would
not
want
staff
showing
off
the
room
they
paid
to
occupy
while
their
event
was
going
on.
Also
I
purchased
the
use
of
the
projector
to
show
my
mom's
pics
on
screen
and
it
was
not
set
up.
When
I
went
to
go
find
Mr.
Eric
he
was
nowhere
to
be
found.
Eventually
he
came
and
set
up
the
projector.
All
in
all
the
party
was
a
success
except
for
the
aforementioned
bumps
in
the
road.
So...
would
I
book
them
again
YES
because
as
I
stated
before
I
have
no
complaints
just
observations
on
why
there
should
be
improvements
made
in
regards
to
time
management
and
communication.
So
thank
you
Skyloft.
My
mom
had
a
wonderful
time.
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