1/5 Justin G. 5 months ago on Google • 2 reviews
My
significant
other
and
I
have
been
dining
at
Carmello’s
for
a
very
long
time.
Yesterday
I
made
dinner
reservations
for
7:00
and
mentioned
it
was
her
birthday.
The
service
is
usually
top
notch
at
this
establishment,
but
for
some
reason,
last
night
it
was
terrible.
I
ordered
the
veiras
and
it
was
great.
My
parter
ordered
the
special,
bacon
wrapped
filet
mignon,
asparagus
and
potatoes
(the
server
told
us
it
was
with
mashed
potatoes,
and
they
were
whole
boiled
red
potato’s)
The
temperature
she
requested
was
medium.
When
our
food
came
out,
after
what
seemed
like
a
longer
than
usual
wait
(could
be
because
they
were
busy,
that’s
understandable).
Our
food
comes
out
and
my
SO
cut
into
her
steak,
it
was
very
well
done.
We
let
the
server
know,
and
they
apologized
and
took
it
back
to
make
her
a
new
one
at
the
right
temperature.
This
took
another
30
minutes
of
which
I
had
to
wait
to
eat
my
food
until
she
got
hers,
so
I
had
mine
pretty
cold.
The
taste
was
still
good,
but
this
was
a
major
inconvenience.
To
top
things
off,
our
water
was
not
refilled
one
time
our
entire
meal,
other
than
by
someone
other
than
our
server,
right
before
we
walked
out
the
door.
My
SO’s
martini
glass
sat
on
the
table
and
empty
for
our
entire
stay,
our
bread
basket
sat
on
the
table
the
whole
time,
as
well
as
soiled
appetizer
plates.
The
manager
on
duty
came
and
apologized
for
the
steak
and
brought
it
out
himself,
then
I
had
to
track
him
down
to
relay
once
again
that
it
was
my
SO’s
birthday
because
apparently
nobody
was
told.
He
offered
us
a
free
dessert
for
the
inconvenience.
I
have
to
say,
this
is
one
of
the
absolute
worst
experiences
as
far
as
service
goes
when
we’ve
been
out
for
a
meal
I
think
I’ve
ever
had.
This
is
a
fine
dining
restaurant,
which
is
reflected
in
the
price
of
the
food,
but
last
night
it
wasn’t
reflected
in
the
service
whatsoever.
This
was
a
huge
heartbreak
for
me,
because
it
ruined
what
was
supposed
to
be
a
special
night
for
her.
After
years
of
coming
here,
it
was
a
huge
letdown
to
have
this
experience
at
what
was
one
of
our
favorite
restaurants.
I
hope
someone
sees
this
and
addresses
it
so
the
establishment
doesn’t
lose
loyal
diners
like
us.
I
never
write
reviews,
but
this
is
something
I
felt
I
needed
to
let
others
know.
I
have
attached
photos
of
the
empty
martini
glass,
as
well
as
the
empty
water
glass
that
you
can
see
we
moved
from
the
back
of
the
table
to
the
front,
and
still
weren’t
offered
more
water
until
we
had
our
food
boxes
up
and
check
on
its
way.
1 person found this review helpful 👍