This place is an absolute joke. They do not have a centralized administration staff so they have absolutely no way to communicate effectively as the median between the providers and the patients. They have you meet with a Doctor once or twice and then pass you off to some lazy Nurse Practitioner sitting on her couch in her pajamas. They will ask you a couple questions and then bill your insurance $100 for a thirty minute session that lasts all of ten minutes on a good day. On several occasions I had to ask them to ask me the relevant medical questions to analyze the effects of my medication. It's simply unacceptable to run any practice this way, let alone one where you're dealing with the practice of psychiatry. They also refuse to reach out to your providers over the phone in emergencies caused by their own negligence. They will only send "text messages" and "emails" and turn around and tell you that your provider doesn't have time to get back to you. I gave them four weeks notice that I was traveling abroad and needed a two month supply so that I didn't experience interruptions to my medications on my trip. Despite numerous calls to the administrative staff and attempts to reach my provider, they refused to contact my provider and pharmacy and left me without my prescriptions. However, you won't even need special circumstance like this for them to drop the ball. I have to jump through several hoops to get my refills sent in every single month, and they do not care how many days lapse between your refill date and the time you are fully out of your medication. If you have a $15 copay balance left even a day after your appointment though, they won't hesitate to send you threatening emails and several aggressive phone calls. They have all the time and resources in the world to hound you over that. Avoid at all costs and save yourself more trouble than you're already probably experiencing.

BEWARE: This business will DISCHARGE you for any complaint you have against their poor business practices and abysmal treatment of their patients. I spoke with the office manager, Martha Hernandez, in regards to poor treatment I was receiving from both my provider, Vides Apresto (PMHNP) and the refills department, managed by Richelle (medical assistant). I was assured by Martha that they take complaints very seriously and will have a meeting to discuss how my medication was mismanaged and how they will ensure that several incidents I've had with them (including my provider negating important medical questions during our virtual visits and not ensuring that my medications were sent to the pharmacy correctly following my appointment) will never happen again. Martha told me that they would rectify their mistakes and make sure that I would receive proper care going forward. Instead, they decided to discharge me as a patient five days after I logged my complaint with Martha. It is clear that they have also been trying to boost their rating on google artificially by having favourable reviews posted about the very issues I was experiencing. Any business that will go to this length to avoid accountability is a business that does not deserve to operate. It is especially disgraceful that a psychiatrist office would treat their patients this way.

My experience with Bonmente has been absolutely amazing!!! My provider Mattison has been instrumental in helping me through my postpartum journey. She is caring, kind, compassionate and such a bright light. Her expertise is spot on and unique to my needs. Bless her!!! Bless them!!!

I wasn't a patient with Bonmente, though I had an exceptional experience with their staff. When I reached out, they were honest to say that they didn't specialize in my dual diagnoses, and gave me a long list of providers who did. On top of that, they checked that those psychiatrists accept my insurance! They clearly have great, honest values, and gave me an extraordinary response I haven't had anywhere else.

I had a really good experience with the Bonmente team. I highly recommend my psychiatrist Vides Apresto! She is very knowledgeable, compassionate, great listener and problem solver. She is dedicated to the wellbeing of her patients and excellent at her job. The entire Bonmente team are great at communicating, friendly and professional.

Bonmente has been so helpful in helping me address my mental health concerns. I’ve never been cancelled on, have never had to wait more than 2 mins for my appointment to start, and I’ve never had to call and remind about prescriptions or anything. They’ve never rushed me in any way and take all of my questions and concerns seriously. I’d definitely recommend them to anyone with anxiety (like myself) who would prefer telehealth options but they’re also close enough that I wouldn’t mind traveling either. Highly recommend!

My first experience at Bonmente was one of the best I've had seeking help with mental health. Both the front staff and Carmela were very kind and the process of scheduling an appointment was easy. I was very comfortable speaking with Carmela and I appreciated the experience.

My providers are thoughtful, patient, and genuinely care about my well-being. The staff are professional and respond quickly and kindly to requests for refills and appointments. It is truly the best experience I’ve had with a mental health service provider and I cannot recommend them enough.

My experience with Bonmente over the past year has been overwhelmingly positive. I have seen Riz Ahmed and Vides Apresto, and trust their care and competence. They have both made me feel heard and respected. Even the administrative staff are helpful and attentive, and worked with several pharmacies to help fill my prescription. They send helpful appointment reminders and billing has been painless. A++ would trust with my mental health again.

Bonmente is fantastic. After many years with the same doctor, I was forced to make a change due to insurance coverage. Bonmente made it easy and comfortable to change. The ease of on-line treatment and a thoroughly organized office staff managing refills and appointments is a no brainer.

I have had such a wonderful experience with Bonmente. I was in between providers before starting with Bonmente. The transition process was very smooth. The first intake with Dr. Thomas was absolutely amazing. He LISTENED to me! I had my follow up with Mattison Pearlman, she was so incredibly kind :) thanks Bonmente!

Deceitful practices, as an RN that has served within oncology units and know what true compassion is, I can sadly tell you they don’t care about their patients

Of the psychiatrists I’ve worked with, the doctors and staff at Bonmente have been the most amazing and pleasant to work with. The care, transparency and devotion to helping their clients really shows and it’s greatly appreciated. Mental health being so important, they sure do make it easy to feel comfortable. Thank you so much! It’s a joy to meet online for monthly check-ins.

Dr Mottsin, Thomas is a very knowledgeable, friendly, and compassionate doctor who does more than simply prescribe one medicine. I sense in him a genuine drive to help his patients. He is an inspiration and has given me hope that things can and will get better. I cannot recommend him enough. Thank you, doctor!

My provider, Rachel Jumonville, is wonderful. I actually enjoy meeting with her, which is something that is extremely unusual for me. Rachelris caring, thoughtful, and so obviously dedicated to my care and health. She is actually much better than many of the counselors I’ve worked with (which have been many), even though it is truly not her job to counsel me (she is my nurse practitioner). She goes above and beyond every time I meet with her and I am so glad to have her as a part of my mental health journey. It is also very easy to communicate with admin and appointment specialists at bonmente. They are quick to respond and very helpful, this is something I had concerns about when signing up for remote care. I’m very pleased with my service! Full disclosure: the first provider I had through Bonmente was not good. But she was quickly replaced by my current provider, who is incredible.

So grateful for Bonmente, specifically for my doctor Alicia Bulin! She listened to me when other doctors dismissed me; there was always a mutual trust and respect with her. A wonderful psychiatrist and person. I'm sad to have to part ways with her and recommend her wholeheartedly!

Yikes. Ableist as hell. My disabled family member tried to schedule an appointment and was denied basic accommodations to receive services. Absolutely would not recommend.

I worked with Sarah and liked it. She was patient, professional, dedicated her full attention to me and seemed to actually care. She took time to thoroughly fill out my paper work which was good. The office also accommodated to my calendar conflict on short notice, which I appreciated a lot. I feel well taken care of which does not go without saying and would recommend them highly due to my experience.

Absolutely positively love Bonmente. Seemless entry into the Bonmente group, referred to most amazing psychiatrist, Dr. Singh, and feeling 1000% better then when I initially contacted them. Very grateful.

Bonmente changed my life after I got my diagnosis. I feel really good about having them on my medical team. If you're thinking about getting a diagnosis and you're trans, Bonmente will respect you and not ask you stupid questions or misgender you. Go ahead and get your life together and book an appointment with them! Sarah Raike is amazing.

After the hardest year of my life struggling with my mental health, trying many different medications, settling for Psychs that had zero compassion for what I was going through, I thought that maybe there was not going to meet someone in this industry who truly understood and empathized with me, nor showed any compassion. Enter Rachel Jumonville, at Bonmente. After one, one hour session, I felt more at peace, had more knowledge and received more compassion than I ever have. Thank you a million times over for already helping me in such a big way. I would recommend Rachel at Bonmente to anyone wanting to feel like a medical professional has true interest in your mental health journey.

I love her, such a warm hearted caring helping human. God’s gift to us❤️❤️❤️

They are a great company. I don't ever feel rushed and they actually take the time to to listen and answer any questions i may have. Highly recommend.

My psychiatrist, Jordan Blaine, was empathetic and easy to talk to. She listened to my concerns and helped me adjust my medication, which previously was causing side effects at a high dosage. I also looked forward to me sessions with Teri Arana, who gave me practical tips for setting boundaries and changing my lifestyle and thinking habits. She's super nice and I would highly recommend her!

I am having a very fruitful experience with the Bonmente group: the staff is extremely organized and communicative; the medical professionals I have had the pleasure of interacting with are extremely empathetic and knowledgeable; and the communication between Bonmente and my pharmacy has been seamless. 10/10