Horrible customer service. Been here a few times now and staff has been friendly and helpful before but not tonight. The lady at the front desk (on Wednesday night 3/14/18) was rude and threatened to charge my card when I was upset at the bait and switch I was given. I had bought a Groupon a couple years ago for a special deal and was denied by Meridian to use it because they sold out on that deal. Really? All this because of an expired $79 Groupon I bought a couple years back (right before I was pregnant & delivered my baby). The deal I bought the Groupon for was sold out but we were not told until after the purchase. So I lose $79 because you could only accommodate so many people and deny the deal for rest of us? I was told to come back for any service and use it since the cash value on it is still good. No refund given by Groupon so I had no choice but to hold on to it until the next good deal. Fast forward to today, I called to set up a reservation, for tonight, for the $95 massage/facial special. Cool, I can finally use my cash right? I reserved also stating I would be using my expired Groupon value since it states the purchased amount on it is still valid to use. I was not told I could not use it. I was not corrected. Had I been told No, I would still be upset but I would not have booked the services or just booked the massage. I have a new baby and do not have much time or money to go out. They (tonight's manager via phone) claimed I could not use a coupon with a coupon. An expired Groupon is not a coupon. NO DISCOUNTS were ever given or applied here. It's straight cash. The fact that I was treated rudely and swindled out of my money by being forced to pay AGAIN for the services originally booked as a combo. Twice now. NO deal. So they gave me 10% off the 2nd service after using My Groupon to pay for 1 service and was forced to pay the 2nd one at full price. 10% off is taxes. How is this a discount? I still tipped the ladies that provided my services because I enjoyed my massage and facial. I wouldn't deny them their well earned tips. However, my afterglow was marred by a business that does not know how to treat their customers. A shame too. I liked this place.

My wife and I enjoy getting couples massages here. The staff is friendly. The amenities are relaxing. A quiet room, sauna, steam room, theatre, etc.

The receptionist, young lady with a lot of tatts, was very friendly from the fist time I called to make the appointment. She explained the check-in process, several times since I was having a 'blonde moment' and didn't understand getting prepared. She gave me a clear bag with a robe and flip-flops, told me how to secure my belongs and the aesthetician called me when the room was ready. She was very polite, answered questions, shared few stories and I felt comfortable. The whole experience was very nice and for the $99 microderm and facial plus 5 hours to the pools (small), sauna, steam room, and theater room was a pleasant surprise. Def would do it again.

Hello there if you are looking for a place to relax this is the spot for you. Everything is perfect and clean and the lady with the tattoos on the front desk was the best !!! It’s so fancy I would say I highly recommend this spa☺️very good prices and everything made me happy going here for the first time.

The staff was friendly and helpful. They went above and beyond! My facial with Janette was sublime! My massage with Amy was perfect! It was surprisingly affordable. The services and facility were fabulous. I love the steam room and cool plunge pool! Love this place!

Men’s spa is always down sauna is never that hot and cold pool not like before they need to make sure everything is working as it should no excuses. Wish it was more cleaner.

They doubled all of their prices in 2023 (not exaggerating) and did not change anything about the service. This spa is not that nice and not worth what they are charging now. Sad

First timer on Saturday. Great friendly staff! very clean! and my massage therapist Nikkole was the best!! I've had quite a few massages but this by far was the best!! This is definitely my go to spot now.

Enjoyed my first massage with Janet for my birthday. I was very relaxed and slept like a baby that night. It was a great experience. Thanks, Deanna (my niece) for treating me and convincing me!! Will definitely be going back!!

Everything I've tried is fantastic! Great quality, reasonably priced (it has increased over time), great selection. In particular, I'd recommend pork/napa cabbage, pork/chinese spinach, pork/corn and chicken/corn. Soup dumplings are also great. Thanks Kingdom of Dumpling Wholesale! Keep it up