1/5 Jeanette H. 6 years ago on Google • 62 reviews
Horrible
customer
service.
Been
here
a
few
times
now
and
staff
has
been
friendly
and
helpful
before
but
not
tonight.
The
lady
at
the
front
desk
(on
Wednesday
night
3/14/18)
was
rude
and
threatened
to
charge
my
card
when
I
was
upset
at
the
bait
and
switch
I
was
given.
I
had
bought
a
Groupon
a
couple
years
ago
for
a
special
deal
and
was
denied
by
Meridian
to
use
it
because
they
sold
out
on
that
deal.
Really?
All
this
because
of
an
expired
$79
Groupon
I
bought
a
couple
years
back
(right
before
I
was
pregnant
&
delivered
my
baby).
The
deal
I
bought
the
Groupon
for
was
sold
out
but
we
were
not
told
until
after
the
purchase.
So
I
lose
$79
because
you
could
only
accommodate
so
many
people
and
deny
the
deal
for
rest
of
us?
I
was
told
to
come
back
for
any
service
and
use
it
since
the
cash
value
on
it
is
still
good.
No
refund
given
by
Groupon
so
I
had
no
choice
but
to
hold
on
to
it
until
the
next
good
deal.
Fast
forward
to
today,
I
called
to
set
up
a
reservation,
for
tonight,
for
the
$95
massage/facial
special.
Cool,
I
can
finally
use
my
cash
right?
I
reserved
also
stating
I
would
be
using
my
expired
Groupon
value
since
it
states
the
purchased
amount
on
it
is
still
valid
to
use.
I
was
not
told
I
could
not
use
it.
I
was
not
corrected.
Had
I
been
told
No,
I
would
still
be
upset
but
I
would
not
have
booked
the
services
or
just
booked
the
massage.
I
have
a
new
baby
and
do
not
have
much
time
or
money
to
go
out.
They
(tonight's
manager
via
phone)
claimed
I
could
not
use
a
coupon
with
a
coupon.
An
expired
Groupon
is
not
a
coupon.
NO
DISCOUNTS
were
ever
given
or
applied
here.
It's
straight
cash.
The
fact
that
I
was
treated
rudely
and
swindled
out
of
my
money
by
being
forced
to
pay
AGAIN
for
the
services
originally
booked
as
a
combo.
Twice
now.
NO
deal.
So
they
gave
me
10%
off
the
2nd
service
after
using
My
Groupon
to
pay
for
1
service
and
was
forced
to
pay
the
2nd
one
at
full
price.
10%
off
is
taxes.
How
is
this
a
discount?
I
still
tipped
the
ladies
that
provided
my
services
because
I
enjoyed
my
massage
and
facial.
I
wouldn't
deny
them
their
well
earned
tips.
However,
my
afterglow
was
marred
by
a
business
that
does
not
know
how
to
treat
their
customers.
A
shame
too.
I
liked
this
place.
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