My doctor changed my prescription for oxygen and they refuse to give me the proper machine. They also had the nerve never to call me back to let me know. Terrible company.

By far worst staff I've ever encountered. Nightmare ordeal lasted over 6 weeks with them. I've had the following issues: 1. Broken CPAP machine that they stalled in replacing, which made me not meet insurance compliance (resulted in extra charges). Not to mention the health risks of being without a working machine. 2. They only gave a 3 day extension when broken machine was finally replaced (again, resulting in unwarranted extra charges- broken machine is not the customer's fault) 2. Over billing 3. Six emails not responded to, 4 voicemails not responded to (over a 3 week period) 4.They refused to work with me because their CPAP data they received was different than what showed on my machine (How is that my fault?). Again. Extra $. 5. Took over a week for my insurance to get anyone on the phone, and the staff at Kadence were not helpful 6. My insurance called Kadence a mess and uncooperative (they'll be filing their own complaint as well) 7. Horribly rude staff and inconsistent information 8. James, will talk and talk with no resolution what so ever. Completely unhelpful. 9. Mariah, laughed and hung up on me when attempting to resolve a compliancy issue (and she is in a supervisor position). She also gave me incorrect information regarding needing to meet with a doctor for compliance (2 other employees confirmed her misinformation) 10. No returned calls from Mariah's supervisor, or anyone with power to fix the situation (They've had 7 business days) 11. Caught staff members in the middle of blatant lies, on more than one occasion 12. They have no formal complaint process, so my insurance is taking it into their own hands. Stay far, far away.

I met with Eric, a respiratory therapist today, to get help with my CPAP machine (I'm a new user). He gave a great explanation of why the machine is needed and how it works. He helped me change some settings and, since I'm a mouth-breather, he gave me a full-face mask to try. I'm very hopeful I will have a better experience tonight!

Kadence always remembers my orders and promptly ships them. Five star for Kadence.

Update: 11/24/2023 My wife and I have been using Kadence Health Care for all our C-pap supplies for 5 years and they have been simply outstanding. They remind you every quarter about your re-supply and your supplies are mailed to you almost immediately. Thank you Rosalie D. patient care coordinator. Previous: I would have given them a 5 star, except I was advised, incorrectly, that I had to return my new Bi-Pap machine because I hadn’t used it for 30 days during the prescribed period. Fortunately for me and Kadence, one of their senior specialist realized that rule did not apply to me, since I was not a new user. Otherwise, Kadence really cares for their clients. Very prompt in reminding and sending you accessories & supplies for your machine every quarter or as permitted by your Insurance company. I had Appria for 10 years and not once did they call or send supplies unless and until I called them. It was like pulling teeth from a live guerrilla!

Just got AirSense 11. Needed help. Finally Michael Bonas came in person to help set up, working with Merayah McDermitt, Kadence’s trouble shooting dept on the phone. Very appreciative indeed!! They encouraged me to call anytime for any problem👍👍

Never use them, or you will be disappointed. They are not responsible and it takes a long time to process your order. You will never get your machine shipped out.

Th staff and technicians at Kadence were professional, knowledgeable and extremely helpful in all regards. I have nothing but positive things to say about everyone in the organization.