12/1/21: I am updating my review slightly. Soon after I made my review the gentleman who do the burying showed up to cover the grave. The 2 men (Brian, Mario) that attended to this was excellent! They were courteous and competent. Because these two men were and gave stellar customer service I am updating my review and stars. I am still disappointed in the guy from the office but the two men who eventually came where great and they really treated my cousin's grave site and my aunt with respect. Kudos to those two! 11/27/21:Today we are sitting at the centenary site burying my cousin. My aunt lost her 1st son 4 years ago almost to the day who was also buried here. We are literally sitting at the graveside because my aunt wanted to wait for them to bury (dirt filled) my cousin grave before she left the site. The knew ahead of time that she was planning to wait to see her last child buried and they are making her wait. When one of my aunts friends went to inquire about this last step, the (head guy) in the office looked at their paperwork and told him if my aunt pays them $600 today they would rush right over. Horrible, disgusting!! Almost 2 hours have past..shame on this place!!!..

We would like to take this time to thank Garrett McGurty and everyone at Rose Hills for assisting us in planning a memorable and touching memorial and celebration of life of our beloved father, Leopoldo Alvarez. Everyone was professional and everything turned out perfect. We highly recommend Rose Hills Memorial Park & Mortuary. What made it easier on us, the surviving family, was that our father had pre-paid all funeral expenses. McGurty explained everything and made the process easy and quick.

We visit our Dad here. The trees and well manicured grass bring such sorrow when I think of my Dad's passing but I am also happy he is in a better place now. Thankful that they keep the place clean. More improvements are noted as well. They still have available lots as far as the eyes can see. I was told by an agent that they have plots for the next 250 years . . . O - k ?!!? The restrooms in the main administration building are clean and well kept, for the plot visitors they have a "better than the usual port-a-potty" with running water and flush-able toilets, the stalls are kind of small though, watch out for your head, I've banged mine a couple of times on the door. Still, they keep the restroom clean and well-stocked.

Beautiful cemetary albeit crowded. 1. Numbering system is archaic and makes no sense. 2. Thankfully, if you can find your relative or friend on their website finder.. you can just use the maps feature to locate where the gravesite is. It's noisy as they're doing construction always it seems. Many of my family/friends are buried here... but again.. good luck finding them,.. it's crowded.

My mother became ill with her final illness and declined quickly, so we did not have final arrangements in place for her until just a few days before she passed. Rose Hills staff were enormously helpful and supportive, and even worked late into the evening with us to be sure her arrangements were fully in place at the time of her passing. They were knowledgeable, efficient, kind, and very supportive. I felt always that my mother and I were in very good hands. I also want to say that while Rose Hills staff were always willing to make suggestions, I never felt pressured by them.

Rose Hills is a good community Burial Location. My Family is all there - for many years now. It is best to make arrangements when you are young & can pay. I buried my Mom in 2023 and all was taken care of by my Dad in advance. They offered everything as covered - such as a Viewing and a Chapel to have a service in. Watch out for Catholic requests though - they say they will not go to a Non Denominational Chapel. You will be spending separately for the Catholic side. With everything arranged properly (paid additional to have a Saturday booking) I was able to have all family from out of town show up and give their last respects. Loved that Rose Hills is so knowledgeable of the various Faiths and how to coordinate with them on their terms. They are very understanding and maybe too knowledgeable - but this is their business. Very glad to have had them guide through the process and they came through in the end when really needed!!! I am at a point to start thinking of my own ending - and very likely will be dealing with Rose Hills in the near future. Thank you all who took care of my Mom's Burial and coordinated all the complicated details - such as Flowers - Rosary Service - Church Mass - etc. You all really know what your doing there!!

Everyone at Rose Hills made sure that everything went smoothly and did everything with respect, care and professionalism during this difficuly and painful time for us. I wanna thank specially Brian Velasquez and Ophelia because they were just amazing. Our family felt their sincerity and their willingness to help and always tried to make things a little easier for us, answered all of our questions and treated us with such humanity and care. They treated us like family.

From beginning to end, Rose Hills helped in every area with the highest excellence. Our coordinator was Garrett McGurty, who was amazing. Not only were all the services provided of top quality, my siblings and I were primarily impressed with the amount of compassion, kindness and empathy that was always reflected by each and every employee. The loss of our mother has been and will be felt forever. Rose Hills’ service and assistance in a time of such pain allowed us the peace of mind and family time we needed. God Bless all your service you provide to families in pain.

I wish I could give them a 0 Star. They have the worst service!!! It has been 9 months and still they still havent completed the workorder to finish the inscription on my father plaque. They keep giving you excuses after excuses. The worst thing is that they keep lying to you that it will be done in two weeks and they don't keep their words. You have to keep calling to find out the status and the same excuses. I don't understand how can they do this to people in pain. They have not heart and compassion. They promise the best service when they are selling it to you, but once you pay for their services, you are SCREW!!! They will not perform the services as promised. They will keep lying to you until you get so tire and you have to hire someone else to do the work. That happened when my mother passed away during Covid and every delay they blamed it to COVID. So, I had outsourced the services and it was done in less than a month! Very unprofessional and incompetent people working at Rose Hills Whittier!!! Please, think twice before you purchase anything from Rose Hills of Whittier!

The passing of my mom has been the single most tragic thing I've ever had to face. Two things made it easier to deal with. 1) My mom had made her wishes known, organized in binders, and had pre-arrangements with Rose Hills; and 2) the Rose Hills staff. I was a sorry mess when I got to Rose Hills, only 2 days after my mom had passed. I cannot see how anyone could possibly make decisions and plan for a funeral while still in shock. But my mom had done the planning for me. She had made pre-arrangements with Rose Hills. She had her casket picked out, had the viewing and services picked out, the memory book/folders/thank you cards chosen...she even had the service program pretty much done! And it was already paid for. All I had to do was provide a picture, pick dates, write an obituary, decide on what the graver marker would say (she already had picked out the type, I had to chose the design), and deliver her burial clothes. The pre-paid pre-arrangement made things SO much easier for me to cope. Rita, our counselor, didn't try to upsell us on things beyond what my mom had prepaid for, but was helpful when I inquired on upgrades, like having my mom's picture on the grave marker or paying extra to see the full burial (witness her casket getting buried) as per my mom's written request. She was great explaining everything. The rest of the staff was just as wonderful as they could be, given the circumstances. From our contact person during the viewing, who was so attentive and so gentle with us, to the musician and soloist, to the cosmologist who made my mom look so natural & pretty and worked with me to get the exact hair dye my mom used, to the funeral director who kept us on track during the funeral service. Honestly, much of everything is still hazy in my memory; the shock made me nearly unable to function. That is why I truly appreciate the staff at Rose Hills. They got me through my most difficult time. My mom made so many good decisions. My entire family has pre-paid pre-arrangements through Rose Hills. That alone will take much of the burden off my survivors. I just need to carry it the rest of the way and put my wishes into a binder like she did...maybe even a little further by writing up the obituary, designing the grave marker, and spelling out a few more things to make it even easier for whoever is handling my affairs. I'm confident the Rose Hills staff will attend to the rest.

The cemetery is the most beautiful one I’ve ever seen, so I found a plot from a private seller and laid my mother to rest at Rose Hills. But the waiting period just to schedule my mother’s burial was unnecessarily long, and the date that was available was way too far out for my liking. I had to call to make the appointment for my mother’s burial and was told the date was not available and the soonest would be 2 weeks 1 day from the date that she died. And the soonest date was on the same date my sister passed away 2 years ago. Otherwise I’d have to wait at least another full week to bury my mother. So I ended up burying my mother on the same date as the day my sister died. The process left me with a bitter taste in my mouth about Rose Hills Cemetery. And this happened after I explained about my sister dying on the same date. I am not a happy customer.

I cannot thank Rose Hills Mortuary enough for their exceptional service during a difficult time. From the very beginning, they exhibited a high level of professionalism and sensitivity. They understood the gravity of our loss and handled everything with care and compassion as their guided us through the entire process, making sure we were aware of all the options available to us without any pressure. Furthermore, their communication was excellent, as they were precise and clear in their explanations, making sure we fully understood all the arrangements. Their prompt responses to our questions and requests were greatly appreciated. It allowed us to plan and make decisions without any unnecessary delays. Despite the challenges that come with organizing a funeral service, they managed to schedule it just 1.5 weeks after my dad's passing. This meant the world to us, as we were able to honor his memory and say our goodbyes without a prolonged wait. The funeral service itself was beautifully arranged, thanks to their attention to detail and seamless execution. They took care of everything behind the scenes, allowing us to focus on being with our family and friends during this emotional time. I wholeheartedly recommend Rose Hills Mortuary to anyone who needs funeral services. Their professionalism, sensitivity, and efficiency are unmatched. Losing a loved one is never easy, but Rose Hills handles everything with utmost care and respect.

I am writing to express profound disappointment and distress regarding our experience with Rose Hills while arranging services for a loved one. As a grieving family navigating this process for the first time, we anticipated competent guidance and compassionate support, which, regrettably, fell significantly short. Outlined below are the events and concerns that deeply impacted our experience: 1. Despite multiple prior requests, our Family Service Counselor failed to provide essential information ahead of time, resulting in a stressful in-person meeting the following day. 2. Lack of communication between Counselor and Arranger led to an unproductive meeting, requiring us to schedule a second appointment with a different Arranger, at Hua Yuan Center, incurring unnecessary travel time and potential fees. 3. Despite repeated requests for information, we received inadequate assistance from Rose Hills, leaving us to manage this stressful process without clear guidance. 4. Only after expressing frustration did an employee finally listen, highlighting the absence of support or guidance. It is disheartening that the support pledged by Rose Hills seems to have vanished once the contract was signed, leaving us with uncertainty and stress. The inconsistent messaging among their staff, lack of guidance, communication lapses regarding payment, and inappropriate pressure placed on our family moments before our loved one’s service significantly contributed to needless emotional distress. This series of events compounded our grief and amplified the stress of arranging services for our loved one, a burden we had hoped Rose Hills would help alleviate. Instead, the lack of essential support and communication created unnecessary hardship during an already challenging period.

My wife recently passed away unexpectedly, and my family and I worked with Rose Hills Memorial Park and Mortuary. We had the viewing, services, and burial all in once place and it was absolutely beautiful. The place itself is massive, but it has everything that you would want for a loved one and more. The staff were courteous and very professional from start to finish. They were upfront and transparent about everything from pricing to how the services would be. Their follow up with the family and attention to detail was excellent as well. We have two other family members buried there as well, so I would recommend using this place for all of your needs.

The grief was overwhelming at the loss of my mother. Her life was an example of courage and strength. Rose Hills not only exceeded my expectations but went above and beyond to honor a woman who had been my friend, mentor, and mother in organizing a beautiful celebration of life. The planning, organizing, and executing the process was truly amazing. Thank you Rose Hills for listening and acknowledging with great details all my wishes to honor my mom.

Rose Hills staff helped us immensely during one of the worst times of our lives; they really took care of our loved one. Our arranger, Aimee-Lynne Garcia, was wonderful. She was compassionate, knowledgeable and really helped our family with through this process and I know we were quite the handful. Funeral director Elijah was simply a sweetheart and very professional as was the other staff there (sorry I forgot their names). Tyler from the memorial department answered my questions quickly and was very helpful as well. Whomever prepared my loved one did a phenomenal job, please thank them for us. I cannot praise everyone involved enough. Thank you all from the bottom of my heart.

Beautiful chapel and caring and professional staff!! Our gravesite experience was great too. We didn't feel rushed. The staff was welcoming and we felt comforted by their professional care. Thank you Rose Hills Mortuary for making my mother's burial a peaceful and caring experience.

Rose Hills cemetery is a beautiful place. The guide and help they provided during on of the most difficult times in our lives is amazing and beyond words. The Sky Rose Chapel is beautiful…

Rose Hills is terrible. They fleeced a grieving mother and daughter of every cent possible and then robbed the memorial service of any shred of dignity. The process was embarrassing and appallingly insensitive. I don't know how these people live with themselves. I had to cope with the sheer inanity by pretending I was in an episode of Arrested Development; it was that bad. Everyone in attendance primarily spoke Mandarin Chinese, but we got a funeral director who only spoke English. Stan, who did speak Mandarin, was brought in late like an afterthought. Not to say that either Derrick or Stan were highly involved in the whole process, since the majority of their time was spent standing to the side, moving dingy folding chairs around, or hastily cutting flowers. Maybe they were thinking about all the other funerals they had to attend? Things went smoothly enough until it came time to lay my father's ashes down into the ground. Turns out the hole wasn't big enough. I stood there dissociating for a hot minute as the staff went back and forth about the box length. One of the funeral directors desperately tried to make it work by repeatedly shoving the top lid past the impacted dirt. Thanks Stan! We had to wait several painful minutes for the ground crew to dig the hole wider while I was left holding the box. Stan applied the sealant on the bottom of the box like his sleeves were on fire and then a ground crew member took the lid to seal the whole thing closed. Not sure how my dad felt being manhandled by these strangers. Then we were prompted to drop white flowers on top of the vault that probably cost hundreds of dollars. By the way, it was strangely amusing to watch Stan cutting the flower stems down to size for the vase. He did everything in such a hurry like the White Rabbit from Alice in Wonderland. What was the rush all about, Stan? My dad isn't going anywhere. After I shoveled some dirt on top of the flowers (a nice metaphor for Rose Hills' customer service), it turned out that there wasn't enough topsoil to fill up the grave. Amazing! It was honestly quite the sight to see a huge Kawasaki mule backing over a bunch of grave markers. That would explain the tire tracks on other people's plaques. The crew members were hopping around to pour buckets of water onto the soil to soften it. Some of the water pooled onto a neighboring plaque. I attached a picture below for your reference. All in all, it was a terribly done service but maybe my dad would be laughing at the whole thing like I am right now as I write this. Thanks for the unforgettable memories, Rose Hills.

Everyone of the staff from Rose Hills was very professional and compassionate. They took the time to explain every part of the process and made sure I understood. They followed up with me to make sure all of my questions were answered and that I did not have any new questions or concerns that came up after I met with them. They even called after the funeral was over to make sure I was satisfied with their service. I would highly recommend Rose Hills.

Everything and everyone was very kind and professional. no complaints. the releasing of the doves was very touching and well done. I am extremely pleased with every single thing from the beginning to the end of my mom's funeral. the chapel was beautiful and the ceremony was extremely heart felt. the cemetery is by far the most beautiful I have ever seen.

Six years ago, I had two services done for my father. The person who was in charge of organizing those services was excellent. He even came to my house and was in constant communication with me. I never felt alone and knew that I was being heard. The host who lead the services was very professional and did an excellent job. We were really impressed and satisfied with the service that some members of my family decided to buy a lot and pay services for themselves. One month ago, my mom passed and we did those same services for her. However, this time, the person in charge didn't even respond to my text messages and never heard from her. The hosts didn't even speak Spanish and didn't take the lead in our services. We had to organized everything and give directions during the ceremony. It seems like the services provided by this mortuary is declining and they need to get a better staff who can keep up with the good service they use to provide.

I was blessed to have my mother already pay for her funeral expenses. Yes, a funeral is costly, but with Rose Hills it's worth it. They go above and beyond to ensure everything goes according to your wishes. I was very pleased with the two coordinators assigned to us, they showed professionalism throughout the viewing and funeral. Thank you for helping us through this challenging moment one is faced with. You made sure it all went as planned which allowed one to grieve.

Staff was caring and understanding. They were inconspicuous but visible and attentive at the same time. Consistently making eye contact with me as I was the host and responsible person for my loved one's services. Rose Hills did an amazing job preparing my lovely Grandma. She looked like an Angel ready to take flight to heaven. Thank you Rose Hills!

It was amazing grace that brought me to Melinda - my Rose Hills counselor who had shared her story of how she had not yet found a final resting place for her sister who had passed over a year and a half ago due to pandemic restrictions. It was fate that as she was looking for my brother's burial site, she had her sister's site at heart as well, which brought me to my brother's beautiful location for his memorial site. I am so thankful to Melinda and happy she found the perfect location for her beloved sister. It was a beautiful memorial service for my brother and Rose Hills is home for all my beloved family. I will also be next to my brother for eternity. God always gives us our more blessings than we can ask. Praise Jesus.

I have been visiting here for many years. I have multiple family members here. It is always peaceful and today was no difference. I'm not quite sure who he was, but a gentleman came buy while I was visiting and he answered questions for me. He was very kind and definitely helpful. The major downside is that the grass is dying across the lawns and many headstones are buried or crooked. It took a few hours to dig out my great grandparents flower vases as well.