1/5 Jodi M. 1 year ago on Google
I
have
been
a
member
of
the
Bay
Club
Carmel
Valley
for
many
years.
Ever
since
Covid,
everything
has
changed
with
this
once
wonderful
vibrant
place.
In
the
last
6
months,
they
increased
the
membership
twice
while
giving
absolutely
nothing
in
return.
Most
members
would
agree
that
visiting
Bay
Club
Carmel
Valley
is
thoroughly
disappointing.
This
supposed
"luxury"
club
fails
to
live
up
to
its
reputation,
and
I
regret
wasting
my
time
and
money
on
such
a
lackluster
experience.
First
and
foremost,
the
facilities
are
far
from
impressive.
The
gym,
which
is
often
touted
as
a
major
selling
point,
is
always
overcrowded
and
poorly
maintained.
The
equipment
is
outdated
and
in
desperate
need
of
repair.
It's
evident
that
the
management
does
not
invest
in
the
upkeep
of
their
facilities,
despite
charging
exorbitant
membership
fees.
Moreover,
the
cleanliness
of
the
club
is
subpar
at
best.
The
locker
rooms
are
filthy
and
neglected,
with
overflowing
trash
bins
and
unpleasant
odors.
I
had
expected
a
higher
standard
of
cleanliness
considering
the
amount
of
money
they
charge
for
their
memberships.
Customer
service
is
another
major
letdown.
The
staff
members
are
disinterested
and
unhelpful,
showing
no
genuine
concern
for
the
members'
needs.
Requests
for
assistance
were
met
with
indifference,
leaving
me
feeling
ignored
and
undervalued
as
a
paying
customer.
It's
clear
that
the
management's
focus
is
solely
on
making
money
rather
than
providing
a
positive
customer
experience.
The
scheduling
and
organization
at
Bay
Club
Carmel
Valley
are
also
chaotic.
Classes
are
frequently
canceled
without
prior
notice,
leaving
members
frustrated
and
inconvenienced.
The
lack
of
communication
and
disregard
for
the
members'
time
is
utterly
unprofessional.
Lastly,
the
value
for
money
at
this
club
is
appalling.
The
exorbitant
membership
fees
are
unjustifiable
considering
the
poor
quality
of
the
facilities
and
services
offered.
I
have
visited
other
fitness
clubs
in
the
area
that
provide
superior
amenities
and
a
more
positive
environment
at
a
fraction
of
the
cost.
In
conclusion,
my
experience
at
Bay
Club
Carmel
Valley
is
no
longer
what
it
used
to
be
and
is
a
complete
disappointment.
From
the
lackluster
facilities
and
cleanliness
to
the
unhelpful
staff
and
poor
organization,
it
failed
to
deliver
on
its
promises
of
luxury
and
excellence.
I
strongly
advise
potential
members
to
consider
other
alternatives
in
the
area
that
offer
better
value
for
their
hard-earned
money.