3/5 Kay M. 1 year ago on Google
1)
I
want
to
fully
express
that
I
am
beyond
pleased
with
the
occupational
and
physical
therapists
I
have
worked
with
recently
(OT-Riya
&
PT-Natalia/Natasha)
These
two
have
been
compassionate,
respectful,
prompt,
and
absolutely
amazing
in
helping
their
patients
feel
comfortable
and
getting
the
care
they
deserve.
2)
The
reason
for
a
3
star
rating
is
because
one
specific
person,
Aralid,
who
is
a
receptionist/scheduler.
I
have
been
in
and
out
of
this
rehab
for
the
past
few
years
for
various
reasons....
throughout
my
time
here
she
has
always
been
rude,
impatient,
and
her
disrespectful
tone
is
unacceptable.
Truthfully
it
is
sad
to
have
this
employee
working
with
attitude
for
patients
simply
trying
to
get
evaluated
or
update
their
schedule.
For
example,
just
last
night
I
came
in
to
fix
my
mother's
schedule
for
physical
and
occupational
therapy.
Aralid
obviously
expressed
she
was
annoyed
with
the
presented
task.
When
I
mentioned
I
had
to
schedule
a
make
up
appointment
that
was
missed
a
week
prior,
she
rudely
cut
me
off
to
tell
me
I
can't
do
so
without
the
yellow
sheet
approved
by
the
therapist.
Little
did
she
know
we
had
a
yellow
approval
sheet
from
last
week
but
the
scheduling
team
was
too
busy
we
were
informed
we
had
to
submit
the
yellow
sheet
into
my
mother's
file
(can't
take
that
yellow
sheet
home).
The
entire
time
Aralid
was
rudely
cutting
me
off
as
I'm
trying
to
inform
her
what
needs
to
be
scheduled
and
rescheduled.
After
my
encounter
with
her
last
night,
I
rightfully
so
took
the
updated
schedule
without
saying
"thank
you",
because
frankly
why
would
I
be
thankful
for
such
rude
attitude
and
disrespect.
As
I
walked
away,
she
sarcastically
announced
"You're
welcome"
with
a
sassy
tone,
as
if
expecting
I
should
show
gratitude
for
her
rude
patient
service.
So
much
for
a
company
statement
that
promotes
respect,
compassion,
and
patience
to
provide
the
best
care
possible...
Aralid
defies
all
of
that.
I
look
forward
to
observing
change
because
obviously
in
the
past
when
I
had
brought
it
up
to
Amita's
(then)
attention,
it
seemed
disregarded
because
upon
my
recent
return
to
this
rehab
she's
still
the
same
rude,
disrespectful,
impatient
employee
at
this
establishment.
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