Ascension Alexian Brothers - Rehabilitation Hospital image

Ascension Alexian Brothers - Rehabilitation Hospital

Hospital Rehabilitation center

😐 1) I want to fully express that I am beyond pleased with the occupational and physical therapists I have worked with recently (OT-Riya & PT-Natalia/Natasha) These two have been compassionate, respectful, prompt, and absolutely amazing in helping their patients feel comfortable and getting the care t... People often mention patient, rehab, care,


Address

935 Beisner Rd, Elk Grove Village, IL 60007, United States

Website

healthcare.ascension.org

Contact

+1 847-640-5600

Rating on Google Maps

3.90 (39 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 7 am to 8 pm
  • Thursday: 7 am to 8 pm
  • Friday: 7 am to 8 pm
  • Saturday: 8 am to 12 pm
  • Sunday: Closed
  • Monday: 7 am to 8 pm
  • Tuesday: 7 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: patient (9) rehab (8) care (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Kay M. 1 year ago on Google
    1) I want to fully express that I am beyond pleased with the occupational and physical therapists I have worked with recently (OT-Riya & PT-Natalia/Natasha) These two have been compassionate, respectful, prompt, and absolutely amazing in helping their patients feel comfortable and getting the care they deserve. 2) The reason for a 3 star rating is because one specific person, Aralid, who is a receptionist/scheduler. I have been in and out of this rehab for the past few years for various reasons.... throughout my time here she has always been rude, impatient, and her disrespectful tone is unacceptable. Truthfully it is sad to have this employee working with attitude for patients simply trying to get evaluated or update their schedule. For example, just last night I came in to fix my mother's schedule for physical and occupational therapy. Aralid obviously expressed she was annoyed with the presented task. When I mentioned I had to schedule a make up appointment that was missed a week prior, she rudely cut me off to tell me I can't do so without the yellow sheet approved by the therapist. Little did she know we had a yellow approval sheet from last week but the scheduling team was too busy we were informed we had to submit the yellow sheet into my mother's file (can't take that yellow sheet home). The entire time Aralid was rudely cutting me off as I'm trying to inform her what needs to be scheduled and rescheduled. After my encounter with her last night, I rightfully so took the updated schedule without saying "thank you", because frankly why would I be thankful for such rude attitude and disrespect. As I walked away, she sarcastically announced "You're welcome" with a sassy tone, as if expecting I should show gratitude for her rude patient service. So much for a company statement that promotes respect, compassion, and patience to provide the best care possible... Aralid defies all of that. I look forward to observing change because obviously in the past when I had brought it up to Amita's (then) attention, it seemed disregarded because upon my recent return to this rehab she's still the same rude, disrespectful, impatient employee at this establishment.
    7 people found this review helpful 👍

  • 5/5 M D. 7 years ago on Google
    I have been there numerous times in the last year after I was diagnosed with Multiple Sclerosis. The folks there have always greeted me with a smile. When I was at my worst they kept me smiling and looking forward.
    6 people found this review helpful 👍

  • 5/5 Cherise B. 3 years ago on Google
    My father was admitted here for rehab and everyone was very caring and friendly. They attended to my father’s needs. The therapists, nurses, case managers and physician kept me updated and informed with regards to my father’s progress and needs.
    2 people found this review helpful 👍

  • 5/5 Jon B. 6 years ago on Google
    My PT at the rehab center truly cares about my progress and has been 100% focused on me each visit thus far. I have experienced to much at too many different places and always noticed those attending to me, focused instead,in many different areas at one time.Thank you Ms. Anderson, the faith once lost in the medical field has been re-established. It is obvious Julie is passionate about helping others. I look forward to each visit and the progress towards my rehab.
    2 people found this review helpful 👍

  • 5/5 Jennifer H. 1 year ago on Google
    My 90 year old grandmother had a wonderful stay at Rehab after a stroke. Nursing and therapy staff are top notch, 100% accountable. Our care manager assisted us with getting her home safely and smoothly. Dr. Hendrix is an excellent physician to work with
    2 people found this review helpful 👍

  • 1/5 ray L. 1 year ago on Google
    The patient was in the emergency room last Thursday and asked for help and professional treatment. As of today, the patient situation is only getting worse. Today, the patient was asked for 3 x 450ml liquid prior to testing, but knowing the patient cannot eat and drink anything!!!!!! Is this a professional way to treat patients? If this is the procedure, then no matter the size of the patient and no matter the illness condition of the patient?
    2 people found this review helpful 👍

  • 5/5 Amie S. 1 year ago on Google
    I really enjoyed being here. The place is clean and all the staff is extremely friendly. Everyone was so welcoming and kind. The PT and OT staff are amazing. Every single one of them was very friendly. And the food was pretty good too. I highly recommend this place. I seen so many people come in and within a week have grown so much. I really appreciate the PT staff Rebecca. She was really fun to talk to and kept me motivated during each of my PT sessions.
    1 person found this review helpful 👍

  • 5/5 Scott H. 3 years ago on Google
    Outstanding!!! I went there to Rehab a Frozen Shoulder. Everyone I met was very friendly. My therapist Chris was fantastic. He had vast knowledge of how the shoulder works. He was always positive while pushing me to get the most out of my visits. There suggestions for homework were always on point. As long as you do your homework, you will get more out of the next visit. I am almost to full recovery and life is good again, thanks to their help The equipment was state of the art and always cleaned between uses. I hope I don’t need rehab therapy again, but if I do this is where I am going.
    1 person found this review helpful 👍

  • 5/5 Erin W. 2 years ago on Google
    Every member of the staff at this facility had a high regard for my safety and well being. They all stayed focused on my goals and helping me reach them. All of these factors led to me discharging sooner than anticipated because of my growth and progress. I'm grateful for all of them for getting me and my hip back to a place where I could live on my own.
    1 person found this review helpful 👍

  • 2/5 D. J. 4 years ago on Google
    Family member needed rehab after surgery, this was recommended to us, for the most part they were good, nice people overall, good tech.'s RN's , PT/OT was adequate. However, there is definitely a lot of medical political BS going here, they do pick and choose who they want as patients. That's just not right, people who need this type of care should have access & receive the best care available. They should be more concerned about that than there ratings & insurance.
    1 person found this review helpful 👍

  • 5/5 James B. 4 months ago on Google
    Amita Alexian Brothers Medical Center has many buildings beside the main tower numbered 8. The Rehabilitation building is across the street from the main tower. My friend had a stroke and the nurses were very helpful and considerate of my friend's condition. You will be treated well medically and with dignity.
    1 person found this review helpful 👍

  • 5/5 Jim R. 2 years ago on Google
    I have had an amazing experience here at the rehab hospital. Staff are all exceptionally happy, and friendly.They treat you like a loved family member. You will be working hard to achieve your goals. The process works well with individualized attention each session. I am walking better than I have in years! Kudos to all, and a heartfelt thank you...

  • 5/5 Linda 2 years ago on Google
    My Cousin got excellent care at Alexian from the whole team. Mike the occupational therapist was extremely caring and patient. Valarie was extremely helpful in communicating with me on a regular basis. The nurses were great and my cousin said Maria always had a smile and was always helping others. Also the speech therapist was extremely helpful and patient. Very happy with the care my cousin received there.


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