Let's give credit where credit is due. After a long back and forth with the kids trying to choose lunch, we decided on Five Guys. It had been a long time since we've had it. Thinking about it, it was like the earliest fast casual that elevated the hamburger. Way before shake shack or smashurger or bareburger or whatever. Note that if you have anything resembling peanut allergies, you should stay away as there are literally peanuts everywhere. Freshly roasted, unshelled peanuts in cartons, are available with little paper boats for munching on as you're waiting. Their fries are fried in peanut oil. So the rundown. Their burgers come in regular and junior size. The difference is essentially an extra patty. The beef is fresh and tastes like it was homemade. Another plus - all their toppings are basic but free eg grilled onions, 'shrooms, etc. The fries were a little soggier than I remember but they make up for it completely with taste and quantity. Lastly, they have those fancy Coke dispensers that offers a gazillion different combination options. The place is super clean and the workers all seem like there enjoying themselves. Definitely worth it.

I ordered 2 bacon hot dogs and a Cheeseburger. First of all, the hot dogs had no bacon, which costs about 2.50 per hot dog to add on. Next, the burger had nothing but ketchup, they put the pickles and tomato on the hot dogs. Unforgivable mistake, I will never be going back to this location. In order to get a refund they want me to drive back there and waste more of my time and gas. They had a chance to save my patronage if they were able to refund over the phone, but alas they don't do that. I also sat there waiting while my food was getting cold because the person in front of me ordered 6 milkshakes.

UPDATE: I was critical of this location for how it operated during 2020 and 2021, but I've gone a few times now in 2022 and it has really turned it around. There is eye contact, friendly staff, good quality food, and much quicker turnarounds. It feels more like a regular Five Guys location. So im very happy to see it because it is the closest location to me. OLD POST: Corporate, please save this Five Guys location!! I'll reiterate what others have said. This is one of the worst run Five Guys locations of the dozens that I've visited. Corporate should step in about management or replace the franchisee. This location is so bad that I'm pretty confident it's damaged the brand. I avoided this location by going to the one in Carle Place until it closed. I gave them some leeway because of COVID, but service is abysmal. The staff wanders off like stray cats during the middle of ordering and trying to fill orders. There was 2 or 3 employees out of the 10 that were keeping it together and they were clearly overwhelmed and frustrated. Fries were soggy. The burger barely made it between the bun. I'll reluctantly keep going to Shake Shack until Five Guys reclaims control of this location.

Always a Great cheeseburger with ketchup, just delicious. The restaurant was extremely clean and there are plenty of seats. The food was prepared fairly quickly. The bathrooms were very clean. There is plenty of free parking, it's a shopping center.

Generally really like Five Guys but this particular location in Garden City was ot the best experience food wise. When I got home, the burger arrived cold and the seasoned fries were overly seasoned ... AND they forgot my shake. The guy was nice enough to stay a few extra minutes after they closed so I can pick up the shake (I called them right before they closed) but when I got there, it was like they gave me the shake that I had ordered much earlier ... it was puddle of melted ice cream... not impressed

The food was great, amazing service. Our waitress was great, always making sure if we needed anything. Fully recommended!

A wonderful and warm ambiance, with the food to match. An absolutely incredible dining experience, and such friendly and thoughtful service.

Food was mediocre at best, lots of fries. Cost $25 for a burger, small fries and a drink. The staff was friendly and inviting, the floors were kind of sticky. Overall for the money I spent on the food it wasn't worth it I would suggest Chipotle or Yumi a few doors down. $25??? Is your head ok??? Never again!

This the 1st time i ever seen a 5 guys been stingy with the fries order a burger n regular fry cup wasn't even filled to the top usually its overfilled with fries in the bag as well , tried to call and inform them of it and they put me on hold as soon as i called waited 5 mins and just hung up, spend ya money elsewhere

Came back after more than one year and the burgers and fries are still great. Burgers are as good and any others that are rated great and the French fries are still amazing. Staff is friendly and shop is clean

Food is absolutely great. Fresh, juicy burgers, crispy fries. Super friendly service.

I wish it was nicer surroundings when you eat in. But it's clean Great food .Service was excellent in this location.

Haven't had such a great burger in a while. It was cooked to perfection.

If i ever want cheeseburger i will not go anywhere but just here. Five guys food is really good . Loved the cheeseburger with extra patty and lots of toppings which is free to add.

Great food .Service was excellent in this location. I wish it was nicer surroundings when you eat in. But it's clean

Great customer service!!! Especially the older gentleman with glasses he was soooo friendly and professional with everyone! This location is a 10/10

They always get orders wrong for pickup happened multiple times worst five guys try your luck somewhere else.

As I was eating my burger, I was thinking what could make it better lol. But I realised nothing could make it better.. their food is legit perfection!

I heard about Five Guys and passing by, I decided to stop by and try their burgers. The staff here were attentive and the food came out stirring hot. The french fries were good but the burger was ok at best. I know its fast food but it just lacked a wow factor I guess.

On everything I love a baby roach came out of my bag hours later I had saved

The team is nice. But the store it’s self performs very low in terms brand standards. For one the store hours are next accurate. You go at 4 o’clock on a Tuesday and the store is closed and it breaks your heart when you pull the door and it’s closed. Also they food itself is not what you expect. I go to five guys for hot fries and burgers. At this location you can almost gaurentee to have cold fries. So yes performing way below the brand standards the company has established..

I love burgers and I love five guys burgers. Wish they had better organizational boxes for their fries 🍟. But aside from that I love their food. Also it is sadly on the expensive side.

The food was fine but the customer service at this location is terrible. The cashier Emily continuously rolled her eyes and even growled at me when I explained that I wanted cajun fries instead of the regular. The man on fries was smug and sarcastic as well… I’m genuinely confused on why the attitudes is necessary, if I’m paying for food shouldn’t it be prepared how I desire?