I've stayed here twice, only for a day or two each time. The lobby is beautiful and it's a cool location. Ritz is a strong brand, but since Covid it seems to have lost a little value. The club lounge has been closed for some time and the rooms could use an update. There are plenty of high-end hotel options around DC so for the price you pay here, you could also explore the St Regis or Four Seasons. Still a nice destination and good central location.

Rude. And staff not helpful. Didn't uphold free breakfast that came with my prepaid room through Amex fine resorts. Also Called prior about self parking (car can only be used with my phone and no physical key so we can't use valet) and Given complete wrong information which caused us a double charge on parking for 1 night. There is no reentry and price is higher than what told on phone. The service at this Ritz-Carlton is poor, especially compared to the other Ritz-Carlton's I have stayed at. Rooms are nice but would choose another property over this just for the lack of service.

Best hotel in Washington! I have stayed at many DC hotels - but this one is quite unmatched. We truly enjoyed our stay at the Ritz Carlton and highly recommend them for your hotel needs, both corporate and personal use. Of course, our party will certainly be back for future trips to Washington. Thank you!

The staff was amazing and we really enjoyed every bit of our stay. I loved the quiet location and the ease of being able to quickly get to most destinations. The rooms were spacious and clean and the beds were very comfortable. They have a cookie station that had a different presidents favorite cookie each day. I loved every second of my stay here.

I booked a room here for my parents, and they loved it. I told the front desk that I had forgotten to get my dad a Father's day gift, because I was moving that weekend. It was already late in the evening and they asked me what he likes, and they made something special for him. It is a beautiful hotel with amazing service. I recommend it to everyone now. Thank you for being so kind to my parents!

I was there for 14 days for work. On 3 consecutive days noise from guest above me & next door was an issue I had to report the noise every night. I typically don’t mind occasional noise but when it goes on for hours & into the next day, I have an issue. When I visited before I was not charged for a fridge & microwave, this time when I requested it, I was told 50.00 total… I was charged 90. On night 2 of my visit, another guest attempted to come into my room, that guest had been assigned the same room. The absolute worse was the housekeeping staff rearranged my personal items/meds that I had left on the counter in the bathroom and then they put clothing that was left out in my suitcase. This was not cool at all! Unacceptable!!!

This was my third time staying at the Ritz and my second time staying at this location. Our first room smelled like mold so we asked to have it change. Our second room was clean ( minus the comforter that smelled a little like urine). The hotel was walking distance from Georgetown, and most of the staff was friendly. My 12 year old said it best when he said other than the name, the Ritz is no different from other hotels we have stayed at ( non luxury). There isn't anything luxury about the rooms which are small and basic. No pool, no fitness center ( in the Ritz hotel), or any other amenities. Overall, other than saying you stayed at the Ritz, I would not describe this as a luxury hotel. You are paying more money for the name, that's it. I don’t see myself staying here again. Not because it was a bad experience. It wasn’t. But because you don’t get what you pay for.

Came for a conference and had a terrific stay with my husband and pup! The food and service during the conference was great. The staff in the hotel was so professional and friendly. Shout out to the doormen who were super helpful and enthusiastic (even at 6am when we would go out for our run we were offered towels and cold bottles of water). The house keeping was also terrific. I appreciated their kind smiles in the hallway and keeping our room ridiculously tidy (Thank you Olga). The cookies upon check-in and tea stand by the elevators were fun added touches. I also wanted to note how pet friendly the hotel was. The kind lady who greeted everyone in the lobby brought us champagne and even brought my pup treats. The hotel is in a wonderful location and we couldn't have asked for a better stay! Thank you!

It was my first time experiencing a stay at the famous Ritz Carlton, and I was not disappointed. The bed was oh so comfy, the room was super quiet, the hotel staff were accommodating and sweet spirited. The food for the event was healthy without sparing flavorful taste. I also had excess to the Equinox Gym to keep up my fitness routine. The catered lunch and dinner during our events were always healthy and scrumptious. I'm grateful for Exelon, who treated me very well during their leadership conference.

Upon check in, the lady at the front desk looked like she'd been sucking lemons, not a great welcome. I had booked in a club room, with access to the club lounge. Great service by the ladies in the lounge, but some variety in the offerings would have been good. The same food every single day for a week! Don't get caught - the snacks in the room are not complementary! The little card they leave on the table refers to the bar, not the snacks, deliberately vague. Overall, not the best value for money, I've had far more luxurious hotels for the same if not less cost.

We stayed here during the 4th of July week/end, and have stayed here before on several occasions. I have a lot of status with Bonvoy (Titanium currently, and ambassador last yr), and therefore stay at a lot of these properties. The quality of the room and service has gone down significantly at this location. We notified the hotel numerous times that our room was incredibly hot. We had it on 60 degrees all day with closed shades, and it was still nearly 80 degrees in the room day and night. The hotel sent an engineer to help w/ the issue but nothing helped. Upon leaving we expressed our disappointment and the hotel just shrugged their shoulders and even after I followed w/ an email to the management staff I've received no replies or acknowledgement. We won't be going back here anymore!

BAIT & SWITCH - i booked my room in July with a discount code for 5 days the rate was super low - we called hotel to verify the rate and code and the lady who answered phone checked, and confirmed that the rate was correct for that code - on the day i checked in front desk authorized my card for that same amount for five days plus another $150 per day for incidentals - that night I ordered room service - a well-done cheeseburger but I received a rare cheeseburger - i contacted front desk and politely advised them that the cheeseburger was rare instead of well done and if i could have a well done cheeseburger. They replaced it! The next morning I ordered room service again - breakfast - the food was served on a white tablecloth with a hole in it and a long strand of black hair (see pic) - I contacted front desk and politely advised them that there was a long strand of hair on my table with my food and requested that they redo the breakfast without the hair. They did come and retrieve the hair and the food and replaced it with a new order minus the hair but they forgot my eggs. The next day I received a phone call from the hotel manager, stating that they had been trying to get in touch with me. Now they have my cell phone number and there were no missed calls and the hotel phone was not blinking red as if someone had left a message - he then began to tell me that they checked my rate and that I had been given the wrong rate and that going forward for the rest of my stay, my rate would be an additional $120 more per night - I knew this was in retaliation for me expecting them to give me food that is cooked and without someone else’s hair on the tablecloth (see pic). This is only the beginning every day that I ordered room service, my food was incorrect, the coffee would even arrive cold - one time I ordered a cheeseburger well-done no onions, no pickles what i ended up with was a meat patty, cheese and some bread - no sauce, no lettuce, no tomato - it appeared that they did put onions on it but they tried to take it off but they left a few behind (see pic) - clearly this was intentional. They were trying to get me to leave the hotel. I no longer felt welcomed at the Ritz - the people at front desk no longer smiled at me but instead would look at me as if i didn’t belong as if I were beneath them because I had a discount. If you are a minority, then you know that look that I am talking about - if you are of the LGBTQ community, then you know that look I’m talking about. But I never stopped smiling at them and I refused to let them run me out. There’s way more to tell I will finish it later. But let me close with this, I have stayed at plenty of 5-star hotels and resorts and this Ritz Carlton DC is more like a 3.5 STAR but no way can they be classified as a 5-STAR - I was very disappointed in the way I was treated and in the lack of attention to basic details like NO HAIR WITH MY FOOD, WELL DONE INSTEAD OF RARE, HOT COFFEE INSTEAD OF COLD , etc. Disappointed in the fact that they FAILED to honor the rate that I booked my stay at and that midway through my stay is when they decided to notify me of said increase (almost 50%). ZERO INTEGRITY! ZERO GOOD FAITH! ZERO CUSTOMER SERVICE! IT WAS CLEAR AND APPARENT THAT THIS BLACK WOMAN WAS NOT WELCOMED AT THE RITZ DC! ✊🏾✊🏾✊🏾☹️😞😕

Tried to use the bathroom after checking in to find out that the bathroom door was broken. After the handymen finally left (took them approximately two hours to fix it), I crawled into bed only to discover yellowish brown stains on the sheets (see pic). This, coupled with the.....interesting attitudes of SOME of the staff (a good number of them were lovely) made this experience incredibly disappointing.

My wife and I stayed at the Ritz West End recently and had very high expectations for our first stay at a Ritz given their reputation, but unfortunately, we were very disappointed. The short version is that the location is fantastic, the staff is great, but the facility itself is on par with a 3 star hotel. We had a broken toilet that took multiple attempts to fix, the gym and "spa" features are just at basic gym (that's more for local members rather than hotel guests), and the room/bathroom just feels like it was built to look expensive but isn't really practical. Broken toilet experience: We got into our room and noticed the toilet was running. Went in to see that the handle was broken/disconnected. We called down and they sent someone up to fix it. He was there for a bit, but after he left we tried it and the handle fell off again. As best we can tell he tried to fix the toilet with hopes and dreams. We spent the first night there with a loud running toilet. The next morning we told someone it was still broken, then went to the gym to check it out. After about 20 minutes of looking at the (disappointing) gym, we went back to our room and nothing had been done. We went down to the front desk and told the manager about it and they sent someone up to fix it. They finally got it fixed, which was great, but it was extremely disappointing that it took multiple complaints to get a working toilet at a Ritz Carlton. The Positive: The bed is extremely comfortable and the folks that work there are very friendly. Negatives: Bathroom: Other than the broken toilet, the door stop was barely attached to the door and dragging on the floor. The shower is an awkward shape that caused my wife to smack her head on the wall, and isn't big enough to raise your arms to the side. The toilet is tiny and behind a huge door, so in order to get in and out you kind of have to push your body into the corner or stand over the toilet to swing the door open, it just feels like the big door is there to make it look expensive, but the practicality is lost as soon as you try to actually use it. There's also a nice soaking tub that looks relaxing (and works perfectly fine), but the lights in the bathroom only have one setting, and it's SUNLIGHT ALL OVER - so you can't dim the lights or have any kind of ambiance, which is a bit disappointing given how nice the tub is. The Room: The room is fine, it has 4 walls that are great for making it a room. The only odd thing is that they have a really nice huge mirror that's great for getting ready in front of, but the lights are the opposite of the bathroom in that there are only 3 small lamps, so the brightest you can make the room is akin to a full moon on a clear night. It just makes it hard to get ready and have certainty that your fly is up or that your makeup isn't accidentally on the back of your head. Gym - it's a regular gym. There are no real amenities on top of what you'd get in a gym by your house, small sauna/steam room in the locker room, no actual "spa" services, they have racquetball, but you have to bring your own equipment, it's just clearly a gym for members that live nearby and not meant for people on vacation and away from home in terms of the amenities. In all - the staff is great (except for the hopes and dreams repairman), the location is awesome, but the building is just old and the rooms seem like they're planned to look expensive vs actually be practical.

From the moment my family and I stepped into the Ritz Carlton it was an experience unlike any other. Two weeks ago my sister and niece came to visit our family and we wanted a convenient hotel. The Ritz Carlton provided more. The valet handled our arrival with warmth and efficiency, and the front desk staff/concierge gave such great recommendations and anticipated our every need. Our room included the club lounge, and the food, service, and staff were exceptional. They constantly showcased a commitment to quality and their attention to detail was amazing. We would personally like to shout out Manager Jung. He truly made our stay one to remember and created such a welcoming atmosphere for us. We can’t overstate how genuine of a person he was to us. Thank you! The Ritz Carlton showed us a masterpiece on hospitality and truly deserves a standing ovation.

Superb stay. Front desk while checking in a little less friendly, but the next day, another staff and service was excellent. The concierge desk ensures you have the best experience ever. Limo service, cars, dining, show tickets. 100% customer friendly. Also, kudos to Nick. He is the most professional, efficient manager. He's truly a gem to the Ritz-Carlton. You can tell he loves his job and making sure you're happy. Will be back.

Where do I begin????? Gave my room away that I waited all day for. To be told I have an upgraded room. Mind you it was above a fire station. Ambulances & firefighters dispatched all night! No air condition in parts of the hall & some elevators. A man delivering towels to my room walked in while I was not dressed & our daughter was getting in shower. Jung & Nik offer to refund points but that never happens in a timely manner nor do they return calls.

This hotel was wonderful in that the staff is very accommodating and extremely friendly. The rooms are of normal size but the bathrooms are large and loaded with amenities. The view from the interior rooms was nice as there is a waterfall that lights up at night for your viewing pleasure. Self parking and valet parking are both available. Rooms are quiet. Nice stay.

Room condition was very nice. Both room and bathroom were spacious enough, clean and quiet! Also the front desk staff were pleasant and friendly! Especially the doorman made my day with big smiles 😃 Additional information: they have a gym but you need to pay. If you self-park in the guarage, 40 dollars/day. The location is pretty good with lots of great restaurants around (within walking distance)! I will visit this hotel again! We stayed 7th floor which has garden view. They also have Netflx and some other streaming services on TV.

Our stay at The Ritz-Carlton was exceptional! The staff radiated genuine warmth, creating a welcoming atmosphere. Rooms were flawlessly maintained, reflecting the hotel's commitment to cleanliness. The service was outstanding, with every detail attended to seamlessly. Situated in a convenient location, our experience was a perfect blend of luxury and practicality. A truly memorable stay that epitomizes top-tier hospitality.

If I could give this hotel 10 stars I would. This was one of the best hotels that I have ever stayed in stateside and I cannot wait to go back and stay there again! The staff that greets you outside were warm and friendly the entire 5 days we stayed at The Ritz. They remembered our names, my nieces name and always, opened the doors for us. The royal treatment continued in the lobby as every employee we encountered was gracious and welcoming. Upon our arrival, there was a lovely lady offering champagne and water that was brought out on a silver tray. The lobby also contained some of the most delicious chocolate chip cookies! Whoever does their floral bouquets do an incredible job! Each day the arrangements were beautiful and the lobby smelled divine. We were upgraded to a suite located in the West Wing and it was spacious and lovely! We also upgraded our stay to include lounge access and I have to say that this was one of the better lounges that I have encountered. Each and every day, the staff was simply amazing! The food throughout the day and snacks were equally amazing! If you plan on enjoying the hotel during your stay, it is so worth paying for the upgrade. All of their food options were gourmet and they had different options daily. The next time I stay here, I will definitely plan to workout in addition to walking the city because by the time I got back home, my clothes were a little too snug. We also appreciated that we had the option to order room service to the lounge. My 2 year old niece was all about their mashed potatoes and avocado so being able to order from the menu was a great option. The hotel is also situated in a great location if you plan to visit the museums, monument and do touristy things. The hotel is 2 blocks from the Foggy Bottom metro train and that made our daily excursions very easy to navigate. The Ritz is luxury at it's best and I highly recommend staying here.

First time at the Ritz. I was super excited because I’ve been to Marriott premium level hotels but not Luxury level. In short, super disappointed, would not recommend paying full price. You are paying for brand. Pro: Friendly staff, clean and spacious bathroom, nice tub, good water pressure, robes and slippers Con: Small room, inconvenient location for tourists, small tv, uncomfortable mattress causing back pain (never had problem with premium hotels), loud door sounds (you will hear loud noise in the middle of the night when someone in your floor closes their door), stained carpet, no coffee machine in the room

The RC always does it for me! They do everything well. From the moment I walked in, I felt the luxurious standard you expect from RC. From the bell staff to the bar - it will always be my choice. ❤️ Oh and probably the best OLD Fashioned I’ve ever had…

Fantastic staff. Everything was top-notch, clean, and met our expectations. Our supposed room “upgrade” wasn’t really any upgrade, but nonetheless it was a good room. Breakfast was also great. About a five minute walk from the nearest Metro station which made it nice to get around. A longer walk, but we walked all the way down to the National Mall in about 40 minutes.

As a hotel, fantastic. As a 5-star Ritz-Carlton hotel... it left a lot to be desired, and I doubt I'll choose this location again. Overall, it's a beautiful hotel. We stayed for three nights and the interactions with all of the staff were pleasant. All in all, a fine lodging experience. But there were several issues with our room (Premiere King Room) that, in my opinion, are unbefitting of a hotel of this caliber. While each is small, it's the combination of these issues that meant no time in the room was as effortless and sublime as I'd expect from a Ritz. In no particular order: - The shower had a few issues. Water pressure was GREAT, but the drain wasn't fast enough (it filled up and pooled by your feet), and the door didn't have a bumper on it as you opened it, which meant it hit the neighboring doorframe in a very unpleasant manner. - There were essentially zero towel hooks. There was one on the backside of the door, but it was already in use by the robes they provide. This meant we had to drape towels used to shower over the shower door. - The toilet seat was loose upon arrival. I didn't bother calling down to the front desk, but assuming they clean the toilet between stays, I'd have expected someone to notice this and have it fixed before our arrival. The door that separates the toilet was impossible to close if you were standing anywhere other than beside the toilet. In front of it, or on it, and you couldn't close the door. The lid also wasn't a soft close lid. Maybe it's preference, but this was a surprise to me. - The room darkening is too good, and there are no night lights near the bathroom. If you want to use the bathroom in the middle of the night without waking your partner, it's a difficult task getting to the bathroom safely. It's either flood lights or pitch darkness. - The light switches on the nightstand (and on the reading lights above the bed) were very difficult to access. I had to reach behind the nightstand whenever I wanted to adjust the light or turn it off to sleep. Why make it so hard? - No coffee in the room. While they provided coffee in the lobby in the morning, and while they also offer room service, any sort of in-room coffee option (Nespresso?) was noticeably absent. I want coffee or tea options without needing to get dressed or pay for someone to deliver a full meal. - The water bottles they provided felt really cheap. They were the re-branded Poland Spring bottles using the very thin-walled plastic. Just felt... out of character for a hotel like this. - There was art in the room on the wall that was noticeably not level.

Beautiful hotel in a great city location. Also very dog friendly, which was fantastic. We were even able to bring our dog to the bar. The bar is dope and people get dressed up to go there. You don’t see that was much as you should. The rooms were decent, had everything you needed.

We thought all staff members (including housekeeping) were exceptional…attentive, accommodating, and very friendly. Our suite was beautiful. We loved the Presidential cookies and First Lady drinks each day. We had a fantastic stay. I highly recommend!

Location is good. Easy to locate. Front desk staff was rude and condescending during every interaction. Room was nice but nothing exciting. The doormen and the staff on our floor cleaning were all exceptionally pleasant. They are what earned the three stars. Also, if you want eye candy, stay at the same time as dignitaries so the place will be full of secret service. I felt very safe.

I did not stay in the hotel. Attended a banquet. The food was good. A bit too much A/C. I'd requested a vegetarian meal, and there was a "vegetarian" card at my place. Two different hotel staff asked me three times what kind of meal I wanted. Advised them each time. Others also asked more than once about special meals. No big deal, though it broke table conversation briefly each time. We all got the requested meals.

Don't forget to use Hoᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking any stay. This web site will compare thousands of booking websites and typically will have rates much cheaper than others! You're welcome :)! This place is one of my favorites in this area. I've been coming here for years. If you stay for a few nights you definitely will love it I'm sure! We stayed for one night for a family wedding. The staff are ery friendly and helpful. The hotel is very clean. I did not have any issues staying here. Would come back again! Thank you!

Stayed for 4 nights. Mo at the Concierge desk and John at the restaurant coordinated cocktails one night and dinner another night for our large group. Mirna with room service was so friendly. Overall a pleasant stay.

Everything was superb and the customer service excellent. Something that can't be helped is the view of someone's condo that you can see right across the street from the window. The room service was very prompt and delicious. Great experience for the few days I stayed here.

Love the hospitality! The front desk staff, doorman, concierge, and any staff we bump into at the hotel is very kind and helpful. We were welcomed with a kids scavenger hunt. What a little surprise for kids. They loved it so much and we came back the next week to stay here again.

The facility is generally great, but the bed left me with a sore back. The bathroom vanity was a bit utilitarian in terms of construction, but the rest of the room was good. One interesting quirk: the windows looked into a balcony for the room next door, so if they were talking on their balcony, they were literally a couple feet from you in the bed. Super weird design decision and I can't say I'm a big fan of it.

Except for the Bellmen, Valet Service, and in-room dining staff, I'm not impressed with the Ritz-Carlton. If it wasn't for those groups, I'd not give any stars to this hotel. I would think the rooms would be impeccable but there was dust on the headboard, which obviously hadn't been cleaned in a while and there was mold on the ceiling in the shower. Now, to use the gym, it costs an extra $15/day, really, I needed to pay extra to use the gym. It's extremely overpriced, $26 for a pizza, $24 for a hamburger, $9 for a soda, not to mention they charge a service charge, and they expect gratuity. For a supposedly 5-star hotel, they didn't show me 5-star class. Extremely disappointing.

As the brand of Ritz goes - this does. Not disappoint. Really great rooms and equally good staff and restaurant of Quartet downstairs. The equinox attched to this hotel is well equipped and has a fully functional sports club to compliment The place is nearby downtown so a quick walk to offices as well

Honestly this is the nicest hotel I've stayed at in a long long time and I probably spend over 100 nights a year in hotels. I am super difficult to please, and I LOVED LOVED this place. I cannot say enough positive things. The breakfast at Quadrant is excellent. The front desk staff are A+++. The bellman opened the doors a million times with a smile. They also put the bag in my room without begging for another tip after I gave $20 upon drop off. Moe at the concierge knew everything and handled a tricky situation well. The front desk staff was always beyond kind in every respect. The cleaners always came when I requested and did an amazing job. They really cared and showed love in their job. The room was beyond nice and left me relaxed and feeling lucky to be here. The free hot chocolate and cookies were a super nice touch that make the $800 a night bill feel reasonable. I know it's not cheap but this is an A++++ hotel where I would LOVE to stay again. Thanks to the excellent staff who made our family trip to DC.

Stayed for 7 days during a business trip. Highly convenient location in the heart of D.C., with clean (but tiny) rooms. The Interior of the Lobby and restaurants are very chic and welcoming. During the whole stay, I felt very safe. However, I would not recommend staying here! Most of the staff was very friendly, however front desk was very impolite and rude! I made use of the laundry service and they lost 5 of my items, which have been all billed. After finding 3 of them, 2 were still lost and I had to ask 3 days in a row for different staff at the front desk and nobody could help. One lady even shouted at me!! I have never experienced such bad service, especially because the hotel made a mistake and did not want to refund me for my lost items. One other negative aspect is the missing Gym. There is an Equinox Sports Club in the same building, but you have to pay for it on a daily basis without getting discounts. In my opinion, paying such high rates at the Ritz-Carlton, they should at least offer free access to a gym .....

Top tier as usual for Ritz. Clean and well taken care of hotel. Loved the welcoming with champagne offered. Incredible food with room service and exceptionally fast. Very impressed with their willingness to allow me a late check out and fully enjoy the hotel. Would absolutely stay here again!

Rooms were nice as well as the hotel staff. The whole ambience of the building was extremely pleasant especially the christmas decor. The food was just amazing. I got the hanger steak which was hands done the best flavored steak I've hand in my life. The only thing I didn't like was the admission fee for going to the pool which is just absurd seeing as how expensive the hotel is already.

I truly wish I could give the service at this hotel 10 stars. Our stay was wonderful and the staff, amenities, and location were amazing. However, the service was top tier. I accidentally left an item behind after check out and when I tell you that that item was back in my hands within 24 hours from states away, I am not exaggerating. Once I called the hotel and let them know I left something behind, they sent a security officer to my room, stayed on the phone with me to confirm they retrieved it and then sent it out to me within the hour. I cannot express how grateful I am to the staff there. 10/10.