2/5 Tierra B. 6 months ago on Google
Although
the
location
is
convenient
to
the
national
mall,
this
hotel
can
benefit
from
both
a
full
remodel
update
of
the
rooms
and
parking.
They
can
also
benefit
by
retraining
their
staff
to
be
courteous,
friendly,
and
accommodating.
There
were
only
two
staff
members
that
I
had
a
positive
experience
with
and
that
was
the
young,
African
American
girl
who
checked
me
in
and
the
tall,
slender,
Asian
doorman
who
helped
us
with
luggage
and
parking
upon
checkin.
Let’s
start
with
parking.
It’s
$48
per
day,
and
it’s
supposed
to
come
with
in
and
out
privileges.
Each
time
you
go
out,
the
door
automatically
opens,
but
when
you
come
back,
you
have
to
call
the
front
desk
to
have
a
staff
member
to
scan
their
card
to
let
you
back
in.
This
was
very
inconvenient.
On
two
occasions,
a
staff
member
very
rudely
came
out
to
yell
at
my
party
because
the
parking
ticket
was
not
in
the
middle
of
the
dashboard,
but
had
shifted
to
the
side
of
the
dashboard
while
driving.
Then
when
he
let
us
in,
we
had
to
get
out
of
the
car
and
remove
the
cone
that
was
sitting
in
the
parking
space
so
that
we
could
park,
as
he
stood
and
watched
in
that
very
same
garage.
On
another
occasion,
another
staff
member
came
to
open
the
garage,
and
instead
of
directing
us
to
a
parking
space,
he
followed
the
couple
behind
us
and
helped
guide
them
into
a
space.
He
stood
and
watched
them
get
out
the
car
and
ignored
us.
It’s
as
if
they
want
to
be
compensated
for
opening
the
garage
for
you.
For
$48
per
day,
where
is
the
valet
service?!
And
honestly,
I
feel
like
the
way
parking
is
set
up,
they
really
should
be
offering
valet
services
instead
of
self
parking.
There’s
no
way
the
guests
should
have
to
walk
through
an
underground
tunnel,
passing
the
laundry
room
and
employee
break
room
after
parking
their
own
cars.
In
addition,
we
checked
out
on
a
Monday
and
I
asked
how
long
we
could
leave
the
car
in
the
garage,
and
was
told
only
until
checkout,
at
12.
The
rooms
are
dated
and
the
grout
in
the
bathroom
looks
dirty.
As
others
have
mentioned,
the
drainage
is
slow
as
well
when
taking
showers.
You
can’t
properly
control
the
climate
in
the
rooms.
Idk
if
there’s
supposed
to
be
a
doorman,
but
I
only
had
the
door
opened
for
me
twice
on
a
three
night
stay.
Get
an
automated
door
if
opening
the
door
is
too
inconvenient.
Also,
I
came
in
the
front
door
on
a
Saturday
evening
and
there
were
four
staff
members
standing
at
the
front
desk.
Not
one
of
them
made
eye
contact
with
me
and
I
can’t
help
but
think
it
was
because
they
could
avoid
speaking.
It’s
hard
to
believe
that
not
one
of
them
noticed
me,
when
there’s
such
a
large
homeless
population
very
close
to
the
hotel,
in
the
park
on
21st
and
E.
You
would
think
the
staff
would
be
cognizant
of
who’s
walking
through
the
front
door,
especially
in
the
evening
hours.
All
in
all,
I
would
never
stay
here
again,
nor
would
I
recommend
this
hotel
to
anyone.
Unfortunately,
the
two
friendly
staff
members
couldn’t
save
my
experience
with
the
many
other
rude
ones.