3/5 David R. 1 year ago on Google
We'd
made
a
booking
to
spend
a
night
here
and
paid
an
'extra
fee'
to
be
able
to
check
out
at
14.00
instead
of
at
12.00,
so
we
could
relax
and
enjoy
the
massage
we
had
also
booked.
There
was
no
objection
or
problem
at
the
time
of
the
booking,
but
when
the
morning
when
we
were
supposed
to
check
out,
room
service
started
pounding
on
our
door
several
times
from
9am
to
12.15.
It
was
at
the
latter
time
when
we
were
told
we
had
to
check
out
at
12.00
as
there
was
no
availability
and
the
hotel
was
fully
booked.
We
explained
that
nobody
had
informed
us
and
we
were
told
at
the
check
out
desk
that
we
were
the
ones
who
were
supposed
to
check
upon
arriving
if
we
could
check
out
at
14.00.
I
believe
we
should
have
been
told
when
we
checked
in,
not
the
following
morning.
And
the
attitude
from
the
personnel
at
the
check
out
desk
made
it
even
more
unpleasant.