1/5 Loren Rigby (Box Of D. 10 years ago on Google
My
mum
came
across
from
the
UK
on
her
first
trip
to
NZ,
so
I
booked
5
nights
at
the
Heritage.
The
first
room
we
went
into
was
only
a
1
bedroom,
when
I'd
booked
a
2
bedroom.
The
manager
moved
us
to
another
room,
but
the
room
was
very
dirty
and
rundown,
so
I
told
the
manager
I
would't
stay
in
this
room.
(Thick
dirt
around
the
skirting
boards,
cooker
top
dirty,
carpets
badly
stained
and
sofa
torn).
The
manager
moved
us
to
a
third
room.
Our
first
impressions
of
this
room
was
ok
-
rundown
but
it
looked
clean.
I
opened
a
cupboard
to
get
out
a
cup
and
noticed
a
bowl
was
dirty.
I
took
it
out
of
the
cupboard
to
clear
it,
but
found
all
four
bowls
were
rotten
dirty,
one
still
had
soggy
noodles
in
it.
I
was
so
disappointed,
we'd
drove
all
the
way
from
Christchurch
which
took
us
approx
22hrs
all
in
all,
and
this
was
my
mums
first
impression
of
a
New
Zealand
hotel.
(Website
very
misleading).
We
repacked
the
car,
and
informed
the
manager
we
would
not
be
staying
in
this
hotel
as
the
cleanness
of
the
rooms
was
disgusting.
JUST
TO
ADD
TO
THE
ABOVE,
the
manager
confirmed
he
would
not
charge
any
fees
to
my
credit
card,
YET
he
has
taken
for
one
nights
stay
and
now
I'm
fighting
to
get
it
back.