Thorntons image

Thorntons

Restaurant Cafe Coffee shop Breakfast restaurant Sandwich shop Convenience store Gas station Donut shop Liquor store Atm Soft drinks shop Lottery retailer

Convenience-store chain with grab-&-go food, packaged snacks & drinks, plus gasoline. People often mention time, store, employees, station,


Address

180 E Rollins Rd, Round Lake Beach, IL 60073

Website

www.thorntonsinc.com

Contact

(847) 740-8021

Rating on Google Maps

3.70 (61 reviews)

Open on Google Maps

Working Hours

  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: time (10) store (10) employees (7) station (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Sam S. 8 years ago on Google
    Rude & unhappy employees. Never coming back again. From now on, I'll go to fox lake or gurnee if I have to. Unacceptable since I've been going here for years.
    3 people found this review helpful 👍

  • 1/5 lou C. 9 months ago on Google
    Overcharged gas prices it said $4 per gallon and I paid $7 per gallon and super rude employees above all lol that the item quality was terrible
    1 person found this review helpful 👍

  • 1/5 Steven B. 8 years ago on Google
    My credit card details were stolen and used by someone after I purchased gas at this Thornton`s.
    1 person found this review helpful 👍

  • 1/5 Office Mgr LG S. 8 years ago on Google
    I am sick to death or clerks not being allowed to use common sense. I find it rude and unnecessary to be asked for my ID to buy a pack of cigarettes or a 6 pack.. Why does a 55 year old woman need to show her ID to an 18 yr old. Is it because I look like I might be under 21? No. It's because you have a mandatory set of rules your clerks need to follow and they are not allowed to use their brains. It's ridiculous and an unnecessary invasion of my privacy. I will take my business elsewhere.
    1 person found this review helpful 👍

  • 3/5 sean m. 6 years ago on Google
    Had a very rude attendant must have had a bad day I'll go back again see what happens
    1 person found this review helpful 👍

  • 2/5 adam hackney (. 1 year ago on Google
    evereytime i go here, i'm standing in line while the 2 female cashiers are just gossiping, they clearly do not care for customer service, they seem to always conveniently be out of propose even when all the cages are full of tanks. i won't waste my time going here.
    1 person found this review helpful 👍

  • 4/5 The W. 1 year ago on Google
    $1.79 for a donut that tastes like old fish oil I think is a little excessive now I'll start getting my donuts from Walmart again 497 a dozen and and they taste better. And much cheaper .and after hearing about all the flies and gnats from the reviews think I'll just get gas from this store from now on... People are pretty friendly there though
    1 person found this review helpful 👍

  • 1/5 Orlando G. 11 months ago on Google
    Stay away from this gas station unless you want to get rob while pumping gas they’ll charge you yet you won’t get a drop of gas, as well good luck getting your money back while they have a garbage GM name Rich that won’t be any help…
    1 person found this review helpful 👍

  • 1/5 All W. 6 months ago on Google
    Been wating almost a hour for the manger and employee to open the store the sign says 20mins but it's been almost a hour. And they are just sitting at the register smoking vapes and eating food. So unprofessional what a waste of a good store run by ghetto unprofessional employee's.
    1 person found this review helpful 👍

  • 5/5 Kris S. 7 months ago on Google
    Good prices on gas with nice people. No complaints here as well as a good selection of food and snacks. This is my go to stop to refuel.
    1 person found this review helpful 👍

  • 5/5 Jorge A. 10 months ago on Google
    Great gas station and convenience store for on the go fill ups. Great gas and diesel prices when enrolled in their rewards program -at this time can get up to 15 cents per gallon discount, normally is 5 cents per gallon discount

  • 5/5 Ken S. 1 year ago on Google
    Always easy to get gas here along with snacks and drinks.

  • 5/5 Spunky 6. 2 years ago on Google
    Went to the RLB location on Rollins Rd. Cheapest gas around at the moment. Staff always friendly and helpful. Store is clean.

  • 3/5 Ruthie R. 2 years ago on Google
    Donuts are great but I get nervous cuz there are tons of flies and gnats Rollins road store

  • 5/5 Jacob W. 2 years ago on Google
    This Thorntons location is great! The gas station is easy to get into and out of no matter what direction you are heading. There are plenty of pumps so I have never had to wait to get a spot. I recommend stopping here over any other station near by. The fuel prices are usually some of the best in the area. The convenience store is kept clean, the items are costed fairly, and the employees are kind and helpful.

  • 5/5 Taunya c. 2 years ago on Google
    I will always give a 5 star but today I had the worst expierence at the Rollins Rd location. There was a tall colored woman working behind the counter, she was clearly on the phone with an ear bud in. All of a sudden I hear her say these customers are getting on my last f#@king nerve I seriously thought she was talking to me. I really thought I had done something to upset her.

  • 5/5 Betty K. 10 months ago on Google
    Always buy gas get discount become Thornton member sign up on line. Clean well lit inside and out. Recommend going here .

  • 5/5 Anthony P. 10 months ago on Google
    Fast and efficient service and this guy said he liked my tattoo.

  • 5/5 Joe S. 7 years ago on Google
    Fast and friendly employees.

  • 5/5 S J. 6 years ago on Google
    I like this gas station they remodel the place pretty nice and the have everything, if you use your rewards card you get discounts, an email with the receipt which is pretty cool

  • 1/5 jazzyfa201 1. 4 years ago on Google
    So my boyfriend and I went inside today to get some ice cream and after paying I felt a stabbing pain, I took my foot out of my slide on shoe and found a piece of glass lodged into my heel. Now I’m not saying the store had loose glass on the floor, quite frankly I don’t know where it came from but I’m not blaming the store. What I’m upset about is while my foot is excessively bleeding and creating a puddle of blood on the floor, two workers and a manager couldn’t have cared less. I had my boyfriend run to get napkins and he asked the workers for some bandaids, they simply ignored him. I asked and one worker rolled his eyes and walked away. My boyfriend informed them that a mop may be needed, the manager muttered about me making a mess and told his other worker to get a mop, who made a fuss about it, exasperated sigh, rolling his eyes, and shaking his head. Eventually I got two band aids and two alcohol wipes, thankfully, but not one worker asked if I needed anything else, only acted as if I just ruined their entire day. It was humiliating. My soft serve ice cream was completely melted by this time but I was too embarrassed to ask about it I just limped out of the store. I’ve worked as a gas station assistant and I would have never let a customer feel this way. Especially when you have three workers and a very small line of customers, I’m talking two customers. This was a terrible experience and I can’t bear to go back

  • 1/5 Melissa P. 3 years ago on Google
    The Spanish lady with the long hair is rude arrogant and lazy! Because I took my mask down slightly to take a sip of my drink she said put it back IM NOT SERVING YOU.AND PROCEEDED TO TELL ME TO TELL MY HUSBAND TO BRING HIS FOOD AND DRINK BACK. AND NOSHE WILL NOT SELL ME AN E CIGARETTE AS WELL AS 4 REFILL PACKS. I ALWAYS GO TO THORTONS. BUT YOU CAN BET I WILL NEVER EVER STOP FOR GAS OR ANYTHING ELSE THERE EVER AGAIN! Aug.18th 2020 11:35am

  • 4/5 Chanel B. 4 years ago on Google
    Easy to get in and out of, the store is always clean but it is always busy. There is often confusion as to where the line is since it starts in random aisles depending on which customer starts it. The staff is friendly and quick to call in extra help up front when needed

  • 5/5 T M. 4 years ago on Google
    I love this Thorntons! They always have coffee and if they're out, they promptly make a new batch. The employees seem happy and ready to help you with your needs. It's clean and items are in stock.

  • 4/5 kip g. 3 years ago on Google
    Donuts Sunday night would be nice if the lady could just put them out so we can buy them...went in at 1 am still not out usually always out by 12am weekdays...she says she hasn't gotten to it yet...sliding 6 trays into a glass case seems like she could have gotten too if she wasn't chatting with all her friends ....walk in 4 people chatting and laughing no masks....scary place to be lately I held my breath

  • 2/5 Yolanda V W. 4 years ago on Google
    This gas station always has problems, last time the pump sensor did not capture that my tank was full and It continue filling gas to the point that all the gas came out of my car and spilled all over the floor this happened 3 times. And just now 2 pumps are not working and the staff don't even bother to mark them down. Is it the staff suppost to performed a test or do the Preventive Maintenance on all the pumps?

  • 2/5 Tricia W. 6 years ago on Google
    Most employees are nice however the drink machines are gross. At times looks like they haven't cleaned them in days. Same with them prepared foods and donut area. Tried them one more time to see if its better and nothing's changed.

  • 2/5 Sam A. 6 years ago on Google
    2 stars for the good employees and I’m taking 3 stars for the bad pumps outside... so basically I like to fill out my car with gas from outside but these pumps need to be replace soon as possible .... every time I have to deal with this

  • 1/5 B -. 3 years ago on Google
    Don’t like this one they always writing down ppls licence plate number i think that’s ridiculous you’re treating ppl like criminals even when they come in and pay I’ll never go here again

  • 5/5 Donald G. 4 years ago on Google
    Convenient

  • 5/5 Rose T. 5 years ago on Google
    Clean environment product is always stocked well and great prices

  • 3/5 Kyle C. 5 years ago on Google
    great selection of sugary drinks

  • 1/5 leas v. 5 years ago on Google
    Last time I was there the woman who helped me, Samantha; was to busy looking at his coworker phone, she didn't even make eye contact with me which is very rude when you are in costumer service; thanks to that i had to get back to here two more times just because of her mistake, i prepaid, she got the wrong amount and the wrong pump, i noticed it once i was outside, then came back to fix it, then the third time to get a refund because I paid with a credit card and i didn't use the whole amount so i had to get back inside to get it again because of her mistake and every time i had to wait for my turn for her "service", the worst part was her attitude, she was not even sorry on the opposite she acted like it was my fault, i usually go there and no complaints but this time ...

  • 2/5 Daniel M. 6 years ago on Google
    The donut cabinet is super gross, and the coffee is often full of grounds.

  • 4/5 D G. 7 years ago on Google
    Have not been back sine the remodel.

  • 4/5 Austin C. 7 years ago on Google
    Convenient location, near food and shopping so you can gas up before you head home


Call (847) 740-8021 Open on Google Maps

Amenities


  • Payments
    • ✓️ SNAP/EBT
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Prepared foods
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✗ Delivery
    • ✓️ In-store shopping

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