5/5 Astrid D. 1 year ago on Google
Update
June
2022:
Giving
LO
another
try,
we
ordered
for
my
daughter's
birthday
a
half
sheet
birthday
cake
with
half
yellow
half
chocolate
cake
and
strawberry
preserves
inside.
They
created
a
gorgeous
birthday
cake!
Service
was
great
and
I
will
absolutely
go
back
for
our
next
birthday
cake
order.
--------
They
desperately
need
to
improve
their
customer
service.
The
woman
first
taking
my
order
today
sounded
like
she
was
going
to
have
a
nervous
breakdown.
First
insisting
I
need
to
send
the
image
for
my
cake
order
while
on
the
phone
with
her
because
their
policy
changed
as
of
November
and
I
must
stay
on
the
phone
while
sending
the
image
so
the
order
is
paid
in
full
-
then
moments
later
telling
me
she
has
other
things
she
must
do
and
we
can
hang
up
and
they'll
call
back
to
confirm
if
the
selected
cake
image
is
okay.
During
the
conversation
she
sounded
increasingly
stressed
and
annoyed
with
voice
shaking
and
all.
I'm
glad
another
woman
took
over
for
her
and
the
transaction
was
perfect
after
that,
as
it
goes
any
other
time
I've
ordered
cakes
from
them,
but
I
sincerely
hope
things
are
okay
with
the
first
employee,
she
sounded
like
a
ball
of
nerves
who
certainly
couldn't
keep
track
of
what
she
was
insisting
from
one
moment
to
another.
Prior
to
this,
when
we
last
came
in
person
to
pick
up
a
cake
the
day
before
Christmas
Eve,
the
woman
taking
care
of
us
had
this
unsettling
flat
affect
with
no
"thank
you"
afterwards,
nothing.
After
asking
what
we'd
like,
she
never
asked
if
there
was
anything
else
we
wanted
which
is
typically
what
they
ask
at
any
bakery
I've
ever
been
to.
We
were
going
to
order
other
cupcakes
but
obviously
she
wanted
to
get
done
with
the
order
-
what
sat
with
me
is
telling
the
person
"have
a
nice
day"
with
no
response
from
her
at
all.
Maybe
this
is
just
how
people
are
now,
either
totally
emotionally
blank
or
the
opposite,
stressed
and
on
edge,
but
at
the
very
least,
gather
some
patience
for
customers
and
a
simple
"thank
you"
or
"have
a
nice
day"
leaves
the
customer
thinking
this
business
somewhat
cares
that
they
come
back
again.
After
working
in
retail,
the
food
industry
and
medical,
I
can
truthfully
say
you
have
to
pretend
to
be
okay
even
when
you're
not-you
leave
your
problems
at
the
door
when
you
come
into
work,
but
lately
with
places
like
this
it
seems
people
cannot
and
customers
get
the
brunt
of
their
feelings.
Customer
service
aside,
this
bakery
has
amazing
cakes,
the
buttercream
is
awesome
and
the
cake
is
moist
(especially
compared
to
other
local
bakeries
we've
tried)
and
we've
never
been
disappointed
in
the
three
years
we've
ordered
from
here
for
birthdays
and
holidays
combined.
I
hope
their
employee
to
customer
interactions
can
improve
somehow.
1 person found this review helpful 👍