1/5 Natasha J. 1 year ago on Google
If
you
don’t
want
any
added
stress
leading
up
to
your
big
day
I
would
be
very
mindful
about
ordering
your
dress
from
Pantiles
Bride.
I
would
never
normally
leave
a
negative
review
however
due
to
my
experience
and
lack
of
response
from
the
shop
I
wouldn’t
want
any
future
brides
treated
the
way
I
was.
Considering
the
dress
is
one
of
the
most
important
parts
of
the
BIG
day.
To
begin
with
I
had
a
great
experience
from
this
shop.
I
found
my
dream
Suzanne
Neville
dress
in
November
2021
and
placed
the
order.
I
had
my
fittings
in
February
where
I
was
advised
to
go
for
a
made-to-measure
due
to
body
shape.
Due
to
alteration
lady
spraining
her
wrist
my
final
alteration
appointment
was
cancelled.
This
can’t
be
helped
so
I
was
scheduled
in
ONE
week
before
my
wedding.
Even
though
I
ordered
my
dress
11
months
before
my
wedding
in
September.
I
went
to
my
final
dress
appointment
and
was
unhappy
with
the
belt
alteration
as
it
showed
an
obvious
crease
at
the
front
(picture
attached)
.
Instead
of
being
able
to
walk
around
and
check
I
was
happy
with
my
dress,
I
was
asked
to
get
out
of
my
dress
after
less
than
20
minutes
and
leave
the
shop.
Even
though
I
had
obvious
issues
with
certain
details
of
the
dress.
Due
to
them
wanting
to
focus
on
another
bride
whose
veil
had
gone
missing.
Even
though
there
were
two
shop
staff
and
I
had
booked
a
2
hour
slot.
My
bridesmaids
took
the
day
off
to
be
shown
how
to
bustle
the
dress,
as
instructed
by
Alexandra,
and
they
did
not
get
to
practice
this.
I
had
to
re-schedule
an
appointment
2-days
before
my
wedding
to
complete
alterations
and
final
fitting.
On
collection
my
veil
wasn’t
steamed
and
belt
alteration
was
not
completed
due
to
time-constraints.
Instead
fabric
was
just
cut
off.
It
was
very
rushed.
After
contacting
Suzanne
Neville
showroom
the
final
price
difference
would
have
been
£200
as
I
had
to
pay
£760.00
for
alterations
with
Pantiles.
I
would
recommend
purchasing
your
dress
straight
from
the
designer
showroom
and
that
way
you
should
be
able
to
guarantee
a
good
service
for
the
quality
and
price
you
pay.
Maybe
I
am
just
an
unlucky
with
the
service
I
received,
looking
at
the
previous
reviews,
but
the
owner
Maria
was
very
rude.
She
said
to
me
that
‘everyone
is
entitled
to
a
holiday’
after
I
complained
about
the
way
I
was
treated.
It
also
concerned
me
that
I
paid
for
my
veil
upfront
and
at
my
final
fitting
the
first
question
was
“what
does
your
veil
look
like?”
and
“Is
this
your
Veil?”
as
they
were
trying
to
find
the
other
brides
lost
veil.
I
would
have
hoped
there
would
have
been
a
better
organisation
system
that
would
have
customer’s
names
on
items
if
they
have
already
paid
for
the
product.
Overall,
unless
you
can
guarantee
Alexandra
will
be
there
at
every
fitting,
which
is
not
possible,
then
I
would
also
be
very
conscious
that
your
dress
may
not
be
ready
for
your
big
day.
It
caused
me
unnecessary
stress
leading
up
to
my
wedding
which
could
have
been
avoided.
The
dress
is
one
thing
you
can
control
so
I
would
just
be
very
mindful.
For
the
price
you
pay,
I
would
have
expected
a
better
quality
service
and
more
focus
on
the
bride.
Final
fitting
should
be
the
most
exciting
however
this
was
not
that
case
for
me
and
I
was
left
feeling
deflated.
Additional
info
-
Alexandra
did
show
one
of
my
bridesmaid
how
to
bustle
the
dress
on
my
re-scheduled
appointment.
But
this
meant
we
had
to
take
another
day
off
and
come
at
short
notice.
As
I
originally
was
only
meant
to
collect
the
dress
2
days
before
my
wedding.I
had
to
go
back
into
the
shop
and
re-schedule
an
appointment
with
Maria
as
this
was
not
offered
at
first.
Luckily
I
was
happy
with
the
final
dress,
apart
from
the
belt.
Paying
nearly
£800
for
alterations
I
would
have
expected
a
higher
quality
finish.
In
hindsight
I
would
have
purchased
straight
from
Suzanne
Neville
store
due
to
the
price
difference
being
only
£200
extra.
I
contacted
the
shop
and
their
response
was
that
they
had
to
focus
on
the
other
bride
and
find
her
veil.
That’s
understandable
but
when
you
have
another
bride
that’s
getting
married
in
7
days
the
focus
also
needs
to
be
on
them.
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