Appalling service and place in disarray, filthy floors and management disdain & rudeness to customers. Whoever owns this franchise needs to be made aware this is possibly the worst McDonald's I have ever been to, it is chaotic and filthy with no customer service at all. The staff don't care how many people are waiting, whether there are orders to be filled or not. There were 12 orders to be filled, 3 staff members were on their phones sharing with each other in a gaggle, one other started to do a couple of the meals when he saw the was a large gathering of people, meanwhile whoever was on drinks was on their game and everything was ready to be given out. When I queried why my single order milkshake could not be given to me after a 10 minute wait the response from the day manager was "what's up love?" Utterly disgraceful and won't be going back.

As mentioned in so Manny of the statements left by so many others, such a shame this used to be a grate little service area to stop at whilst on travels home. Sadly as seen in the pictures food areas filthy staff shouting and getting orders wrong. Food so cold you might as well say it was taken out of the fridge. Toilets that are more disgusting then an abandoned house. Roads that have more pots holes the the moon's surface. Standards need to improve for this too even come close to where it used to be all them years ago.

Stopped at clacker lane McDonald’s like many people do, never have I been so disappointed with the service we received, not only was the service slow but we were served by a member of staff that wore a badge saying crew trainer. He was the most rudest arrogant person I’ve had the unpleasant chance to meet, not only was he rude and shouty but there was never once a please or Thankyou. If I owned that franchise I would sack him without a heartbeat. Truly disgusting @mcdonalds

We have had, and I don't use these words lightly, the McDonald's from Hell! We arrived at McDonald's to find bin bags strewn on the floor in front of the condiment station, to which we thought, ho hum, I'm sure we're probably going to be eating similar to whatever is in the bags anyway. We proceeded to order our so-called 'breakfast' from the kiosks. I opted for two hash browns and was disgusted by the inflationary price increases these treats have recently suffered, and my two companions ordered a flatbread meal and some kind of mcmuffin meal. After waiting what felt like an eternity (approx. 7-8 minutes) for the food, despite there only being one other customer waiting ahead of us, I was presented with two well-cooked hash browns. I thought to myself: excellent, this is going to be a hearty meal. This is where I was wrong. One of my fellow weary travellers received his flatbread meal. Unfortunately, his hash brown must have recently and, very sadly, passed away, as it had clearly been cremated by the mourning McDonald's staff. My friend explained to the staff member that he could not possibly bite into a solid, cremated hash brown, and it was swiftly replaced by another hash brown. Unfortunately, this is where we noticed that this hash brown had been burnt to an even more extreme degree than the previous one, as had the dearly passed hash brown accompanying my other companion's mcmuffin meal. We continued to eat our meals, somewhat bemused by the flat coca cola and dry main meals. It seems this was a grave mistake, as the rest of our journey has been plagued by comments of "I wish we'd never stopped" and "since that McDonald's I never want food again: I've given up eating". Overall, I would say I would recommend this McDonald's to a friend and will likely return.

Had table service today. Very impressed how quick our food came. Served with a smile by a lovely lady called Mem. Well done to this lady, for her loveliness. Made me smile. Hope to see her again next time I'm passing.

Not a great place, very dirty and outdated, showers for drivers are disgusting, overpriced, bad parking, roadchef are the worst service stations in the uk I believe. In pictures of the showers if you wounded what the black dots are they are small flys that love to live in damp and in clean areas.

Literally the slowest McDonald's ever. First time I went I assumed the 30 min wait was a one off. Nope, went again, this time 18 mins. Guy on the till changing money then went straight to touching burger buns without gloves or washing hands.

Worst mcdonalds I've been to. Poor attitude, staff shouting at each each angrily across the floor, no receipts at tills, sarcasm from them, when THEY got the order wrong. Worlds smallest bag with food thrown in upside-down to top it off. Owner should be embarrassed as should McDonald's. This seems to be a theme at this site.