Raphael hospital is the previous name also associated with glenside Salisbury which has been closed. Terrible place. Cqc reports, and reviews available online. Also have removed reviews on Facebook page (renovo group). Can't think of a positive reason why!

My family and loved one had a terrible experience at this place when it was known as Raphael I would have liked to think under new management it would have improved. After experiencing what we did I now would complain above management to outside sources who have a duty to investigate more.

After Renovocare took over from Raphael's in 2020, the previously high standard of care dropped to outrageously poor....bordering on negligence. Think twice before moving any loved one into a Renovocare hospital. The company is owned by Investors whose interest is profit not patients

My mother was a patient at the end of 2021 following a stroke. I would never allow her to be placed there again. Apart from a couple of exceptions, there was next to nothing done to help rehabilitate her ready to go home. She spent whole days either sitting in a very uncomfortable chair, reclining on her bed (which was rarely made) or walking up and down a strip of carpet just outside her room (until she got told to go back to her room). Her bathroom door wouldn't close despite numerous requests for it to be mended and there was a whole week when there was no hot water!

One only has to look at the recent CQC inspection regarding care at Hollanden Park. E.g, ‘staff didn’t always give patients enough food and drink to meet their needs and improve their health’ ‘Not all staff know where the resuscitation equipment was kept’ Absolutely horrendous inspection!!!! I had to give it one star as wouldn’t post with none!!

My Dad has been there for a few days, upon his arrival he was welcomed and seteld, with was lovley as we could not be there with him. On my arrival i was met by staff stright away and shown round and to dads room. Lovly welcome pack given to family and dad. Also had a nice chat whith a resident named Pat, she has made us fell just as welcomed as the staff, introduced us to many and help dad fel happy. Staff are very chaty, and very caring quick to respond so he tels me. Dad loves the outdoors and they have exalent indoor and outdoor falcillities.

My Dad stayed here for 5 months. We had concerns when first told he was going there as QCR showed failings. However I cannot praise the whole team enough. They consistently went above and beyond to support my Dad and family. His care and therapy were high quality supporting him to point he could return home. Thank you to the whole team.

I spent 4 weeks here in August 2021 recovering from a SAH. I found the staff absolutely wonderful and was pleased to go back a few weeks ago to thank them a year on. It's a place going through change but I found it pretty special.