1/5 Luke W. 10 months ago on Google
Disappointing
and
Negligent:
My
Experience
with
Highland
House
Mental
Health
Services
Rating:
☆☆☆☆☆
(0/5)
I
feel
compelled
to
share
my
extremely
disheartening
and
negative
experience
with
Highland
House
Mental
Health
Services.
It
is
essential
to
shed
light
on
the
concerning
level
of
care
and
support
I
have
encountered
during
my
time
seeking
assistance
from
this
organization.
My
hope
is
that
this
review
serves
as
a
cautionary
tale
for
others
in
need
of
mental
health
services.
From
the
moment
I
engaged
with
Highland
House,
I
was
met
with
a
sense
of
negligence
and
incompetence.
The
lack
of
attention
to
detail
and
a
genuine
understanding
of
my
specific
mental
health
needs
were
apparent
from
the
outset.
Despite
being
the
sole
mental
health
service
available
through
my
trusted
general
practitioner,
the
consistent
string
of
complaints
surrounding
Highland
House
cannot
be
ignored.
One
of
the
most
alarming
aspects
of
my
interaction
with
Highland
House
was
their
failure
to
adhere
to
the
guidelines
set
forth
by
the
National
Institute
for
Health
and
Care
Excellence
(NICE).
These
guidelines,
designed
to
ensure
evidence-based
and
high-quality
care,
were
disregarded,
leaving
me
questioning
the
professionalism
and
commitment
of
the
staff.
Their
inability
to
properly
address
and
treat
my
Post-Traumatic
Stress
Disorder
(PTSD)
and
its
potential
upgrade
to
Complex
PTSD
(CPTSD)
only
exacerbated
my
distress.
Moreover,
the
utter
lack
of
effective
communication
and
understanding
demonstrated
by
the
mental
health
team
at
Highland
House
was
truly
disheartening.
It
became
abundantly
clear
that
they
lacked
the
necessary
skills
and
empathy
required
to
provide
the
support
I
desperately
needed.
The
dismissive
attitude
towards
my
concerns
and
the
blatant
disregard
for
my
well-being
left
me
feeling
abandoned
and
utterly
hopeless.
The
culmination
of
these
shortcomings
has
left
me
without
access
to
appropriate
mental
health
care
within
my
local
area.
I
find
it
distressing
that
the
only
option
available
to
me
is
a
service
that
has
proven
itself
to
be
negligent,
abusive,
and
consistently
failing
in
its
duty
to
its
patients.
The
ramifications
of
such
inadequacy
are
far-reaching,
leaving
individuals
like
myself
without
access
to
essential
support
and
care.
In
conclusion,
I
cannot
stress
enough
the
disappointment
and
frustration
I
have
experienced
with
Highland
House
Mental
Health
Services.
Their
inability
to
meet
the
basic
expectations
of
quality
care,
their
failure
to
follow
NICE
guidelines,
and
their
lack
of
compassion
and
understanding
have
left
me
feeling
abandoned
and
unsupported.
It
is
my
sincere
hope
that
urgent
improvements
are
made
to
mental
health
services
in
our
community,
ensuring
that
no
one
else
has
to
endure
the
same
distressing
ordeal
I
have
faced.
Please
think
carefully
before
seeking
assistance
from
Highland
House
Mental
Health
Services.
Your
well-being
and
mental
health
deserve
better
than
the
neglect
and
substandard
care
that
this
organization
has
repeatedly
demonstrated.
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