I could list a whole host of issues I've had with them but the worst one for me is that a little while ago I was struggling to pay my rent so phoned to ask for help and arrange a payment plan. I did get the payment plan in the end but not before the income manager spoke to me like I'm some kind of criminal. A real lack of compassion resonates from their office and I really don't feel comfortable having them as my landlord.

Awful company staff fail to take responsibility for anything. They try to pretend the maintenance company Countrywide is a separate entity to Town & Country. Despite owing the property they pass blame for not carrying out repairs on contractors and appear to not understand their legal obligations as a property owner and landlord. Fail to maintain properties which causes damage to neighbouring properties not owned by them. Avoid at all costs.

Shambles, and embarrassing company. Shirty staff on phones. They Don't turn up to appointments set by them. They take our money but offer no service. Managing director failed to reply to my email. So shame on you, hope you go bust!! Well you can't afford an office, absolute joke

Absolutely shocked at the treatment by staff in our sheltered tchg flats , been a tennant if council and then the tchg for over 40 years and now being treated like a second class citizen , made an official complaint only to be told the matters I have bought up are not to be discussed and the complaint is closed!!! No wonder the vast majority of reviews are awful. They are landlords not anything more and without tenants would not have the jobs

Dreadful company. Considers young tenants and vunerable and elderly are ignorned and sometimes threatned. ASB totally ignored by them. If this has zero stars i would have rated that. AVOID

pay a service for communal hallways to be cleaned, 15 weeks and no show, they are disgusting. HM not doing anything and Just Ask made the excuse they cannot gain acces, Trade button works ????

Absolutely disgusting. Town and country are cowboys, fosters, the contractors are absolute cowboys too. Do not trust town and country as far as you can throw them. They leave families living amongst asbestos and mould. Without a front of back door for over ten weeks, without warmth and hot water because they(fosters) drilled a hole in the gas pipe. They give you a ‘safety’ certificate which they don’t even read and says not safe to use but tell you it’s ok to use. The list could go on. Not professional at all.

Very rude the way they talk to there tenants threatening us to take court and we will be homeless go ahead racist c….

After phoning the emergency hotline as we have a burst water pipe under the bath and water leaking through the ceiling I waited 20 minutes and no one answered,in between filling out a repair form its appalling.

poor service after several attempts to get ceiling fix arrived today and still did not fix as they have loss testing reports and to make matters worse the door people arrived this afternoon after several visits said could not fix asit is distorted even after being told it could not be fixed by every body that looked at it.

Been without heating and hot water since 29th September, town & country are telling swale heating to repair a system that has been rubbish and unreliable for 9 years , swale heating have tried to condem these heat pumps , but they still get told to fix the system . Thanks Town & country , nice to see you don't care .

No help with the abuse I’m getting and so much more, I would send a video but police are involved again great team Town and country housing office!!! JOKE

Ive got an issue with a leaking toilet. Got through straight away. Visit from plumber arranged Lady was polite and helpful.

Do not move into this company's property's, if I could give zero stars I would. The worst company I've ever had to deal with. Mine and my partners mental health is on a serious decline because of this housing associations hurrastment. We are being threatened with solicitors and court for simply sitting is the huge fenced off communal garden with other neighbours and our kids. disgusted, planning to go to the mayor

Read your contract before moving they enter your home and tell you you need to hover more

Have to be careful as they are my landlords! I really believe I am lucky to live here. They just need a kick up the b** from time to time.

Very helpful with everything put me onto the right people

Molly at TCH is the most helpful person I have spoken to.

Town and country /love living homes are a disgrace I reported damp and mould in flat last November and they done damp mould treatment and then a two months later it reappeared and then they cut holes out of mu ceiling and replastered it then few weeks later the ceiling fallen in in the bedroom and living room area they have refused to re houses and are trying ING to blackmail me and now they are making me homeless my belongings are getting damaged the staff are useless very rude on the phones don't use this company of this had a lower star rating I wouldn't give yhem anything absolutely discusses how iv been treated and other neighbours with same issue aswell .

Do not buy their homes!! You simply will regret!!!