Never been in here before. Assistant very helpful. Very clean shop, everything was beautifully laid out and well presented

This is a "boutique style" store that Hotel C like to do nowadays, but it's on the slightly larger side of a boutique. They've got most of the Hot Chocolate range here which is really nice, and I believe they do their ice creams here too. Good service here as well, which is pretty standard with Hotel C.

Staff that they employ are very friendly. I would be tempted to visit just for a chat. There products are are well presented and from what I can tell the shop is kept clean with strong eye for detail. Yes you can buy cheaper but if you want very good quality then hotel chocolate is a good option.

As with any Hotel Chocolat, this is a brilliant place to get high quality chocolate. The staff are all friendly and well presented. Although the store is small, there is plenty of chocolate to choose from with any flavour you could imagine. After Christmas, Easter, etc. there is lots of chocolates still in date at amazing value. This is definitely the place to go for brilliant chocolates.

The only reason this store doesn't get 5 stars is because it's a little small and cramped inside, not good for wheelchairs or the anxious. Otherwise, it's great and the staff always have an amazing knowledge of current and upcoming stock.

Tunbridge Wells hotel chocolat have the most amazing staff! I dropped and smashed a bottle of prosecco in there this morning (it was hanging off the back of my Son's pram and he got out! Huge parent fail...) and the staff were absolutely fantastic. They were extremely sympathetic even though it was those poor ladies having to clean up my mess! They even gave me a bottle of their own beautiful hotel chocolat prosecco even though it wasn't their fault. Absolutely wonderful customer service and something you don't get very often in shops any more. Hotel chocolat those ladies in the Tunbridge wells store are a credit to you! Can't wait to try my new hotel chocolat ketchup either :)

Sells good chocolate but store is alittle cramped...

If you love good chocolate, this is the place to go

How would I know I only walked by the door and I am asked to review it. But I do not feel I can be negative about it as lots of people love it

Friendly and friendly service, no samples

Beautiful clean well organised store with friendly staff. Definitely will be back to buy some additional gifts for my family and friends:)

Usual selection of high quality chocolates but with exceptionally helpful staff thrown in at this store. Will visit again.

Helpful, friendly staff. Great range of chocolates

Some good bargains if your not too fussed with the use/sell by dates

If you like the products, it's a great little store. We've rarely had to wait and they stock a wide range. Staff are helpful.