Went on Saturday, for my Daughter’s Birthday, as she wanted to get her ears pierced. The lady was very bolshy and rude, and her customer service was awful. My Daughter was already nervous and her attitude was making her worse, so I asked if she could have both ears pierced at the same time. This is a service I have used before at alternate stores, with my other children. The woman point blank refused and said they stopped doing that for children over five and that it wasn’t in line with their policy. I’m not quite sure what hardship it would have caused her to have just done this, as there were two piercers on at the time!? In the meantime another staff member was also rude, whilst my Daughter was looking at other items instore. She was bent down looking at accessories and this girl was like “Scuze me!”- and gave us a dirty look for being in her way and then rolled her eyes at us when we moved for her! Shocking! Thankfully we decided not to bother, and I’m so glad we did. Saved ourselves £39 and probably a whole host of issues, if the other reviews are anything to go by. We ended up going to Lovita, across the mall, where the staff were super helpful, cost half the price, and where they had no issues piercing both ears at the same time. Claire’s HR sort your staff out, Claire’s Trafford Centre, get your act together or get work in an area you actually like. Your customer service is appalling!

Bought colour hair for my daughter and she loves it, it gets really busy on the weekends and bank holiday, helpful staff, parking available (Just need to find a good spot lol),

This fashion accessory shop is located inside the Trafford Centre in Greater Manchester. It is clean and tidy but unfortunately it is extremely wheelchair user unfriendly. There are display stands either side of the till area which prevent access to the back half of the shop. The staff made no attempt to help - they appeared to be fairly disinterested teenagers - but I expect they’re not paid enough to care whether they sell anything or not.

Shocking customer service, gave me an ear infection when pierced my ears even though I did all of the correct after care also pierced my seconds too close to my first earrings on my ears. And when I went back to inform them they said there’s nothing they can do and didn’t care less. Would never ever go back and would also recommend to not get pierced here

My wife took our sons to have their ear pierced yesterday and encountered the most rude and unprofessional Assistant Manager she has ever seen. She said from the outset her whole attitude and the way she spoke was just terrible. My wife said to the Assistant Manager that she was just being rude and the reply she got back was that she didn't think she was being rude but being efficient, my wife said you are just rude!! When paying for the piercings she asked for the lady's name and has sent a lengthy complaint to customer service as she couldn't get through on the phone. She will never recommend anyone to have their ears pierced there.

GO TO A PROFESSIONAL! Awful experience, rude staff, used a gun on my 6 year olds ears and asked another staff member to come over to hold her which terrified her. Really rude staff when I questioned the hygiene and surprise, surprise we have a 6 year old in pain with an infection in BOTH ears and are having to get antibiotics - we're a couple of months past the piercing!! They've never fully healed, and are now infected as per the story in the metro about this retailer. Why I didn't read reviews I'll never know. Feeling pretty dumb going. The back studs were clamped on our daughters ears so HARD we had to undo them which was incredibly painful for her. This shop is a disgrace and we'll never set foot in it again. GO TO A PROFESSIONAL! These rude and frankly untrained staff should just be selling accessories in the store and not doing something so serious.

Usual selection of hair and beauty gifts, perfect for pre teens.

Had my daughter ears pieced here on 3 occasions - would recommend. The staff are nice and friendly, but could be a bit more bubbly when talking to children.