The Walton Centre image

The Walton Centre

Hospital department β€’ Neurological ward

😠 Would give 5 stars for staff generally around the place, reception and the nurses. Always friendly and welcoming. Sorry but 1 star for the neurologists. They can make you feel very inferior and an inconvenience. Bit sad really. Looking forward to not having to come here any more, as I dread appointm... People often mention staff, care, ward, hospital, time, Walton, Centre, appointment, great, surgery,


Address

Lower Ln, Fazakerley, Liverpool L9 7LJ, United Kingdom

Website

www.thewaltoncentre.nhs.uk

Contact

+44 151 525 3611

Rating on Google Maps

4.10 (253 reviews)

Open on Google Maps

Working Hours

  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: staff (43) care (37) ward (21) hospital (21) time (20) Walton (18) Centre (15) appointment (13) great (13) surgery (13)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Jack C. 4 years ago on Google
    Would give 5 stars for staff generally around the place, reception and the nurses. Always friendly and welcoming. Sorry but 1 star for the neurologists. They can make you feel very inferior and an inconvenience. Bit sad really. Looking forward to not having to come here any more, as I dread appointments with them and can feel a bit depressed afterwards (and from talking to other patients, I'm not the only one).
    14 people found this review helpful πŸ‘

  • 1/5 Dan T. 8 months ago on Google
    Dr Mennah Elwan. Can't begin to express how disappointed I am with the vile comments this individual has expressed. I don't know how she can be trusted to provide impartial NHS services. I hope the Walton centre take appropriate action.
    7 people found this review helpful πŸ‘

  • 1/5 jan s. 1 year ago on Google
    Over 40 driving round past 3000 full car parking spaces - late for appointment as only space in back of beyond - then high fee to park! - would give -5 stars if I could - will never go there again! So stressed by thid felt physically sick!
    7 people found this review helpful πŸ‘

  • 2/5 Nick C. 1 year ago on Google
    My wife Moira has Alzheimer's, and underwent a successful operation to clear a blood clot on her brain before being placed in Cairns Ward where she received excellent care for just over 2 weeks. However she was then transferred to adjacent Dott Ward, where over a period of 7 weeks I became increasingly dissatisfied with the defensive (at times, evasive) and generally uncooperative attitude of the nursing staff. It became clear that I was regarded as a troublemaker, merely for politely querying some of the practices I observed. My wife was brusquely awakened at times for routine "Obs" which could easily have been done at a more opportune time. Persistent repetition of her name or "Sorry, lovely" made light of her condition - she couldn't complain because she doesn't talk! A nurse insisted that an opaque liquid in a beaker was "water" (watery, maybe), then complained I was being "aggressive" when I corrected her (Moira and I were both Chemistry teachers). My fractious relationship with the Dott Ward staff finally came to a head on the day Moira was discharged into a care home, when I finally received retribution for my lack of subservience to "the system" by being refused transport (in a half-empty ambulance) to accompany my wife to her new abode because of - er - "Covid" (I wore a mask), or - er -"We're not insured" (I offered to indemnify them in case of an accident). So I was banished from the ward to make my own way by public transport, arriving an hour late, with Moira's day clothes in a bag because the ward staff tried but failed to dress her (as the home had requested). As I left I passed a row of celebration balloons - Cairns had won an award (deservedly in my view). Shame on the Dott staff though, for whom Moira's care became secondary to punishing her husband for his insubordination. (By the way, I never conversed with a single doctor in ten weeks!)
    7 people found this review helpful πŸ‘

  • 1/5 Ryan G. 3 years ago on Google
    If I could give this place 0 stars I would, poor, poor service... I’ve been waiting months and months for an answer after being provided tiny snippets of information which make no sense, this only makes it worse as you have to sit and worry for another few months waiting to find out! I have never actually met or spoke to β€œmy consultant” and when my results were promised to be sent he’s conveniently on annual leave and apparently nobody else in the hospital can provide any information on his behalf. I imagine this place would be a trigger for many people who suffer with anxiety issues... if so, save yourself some time and stress and go private!
    7 people found this review helpful πŸ‘

  • 1/5 Cameron S. 2 years ago on Google
    Disgusting care! No confidence in anyone! When finally (13 phone calls later) I was able to get through to the wards to ask about a relative the phone was answered by a patient! This has happened twice now 4 months apart! Where is the confidentiality? When a Dr eventually returned my call he spoke to my son 16 year old son! Not me who is actually the patients next of kin! In a case conference re my relative the Dr kept calling my relative by the wrong name! If they can’t get his name right doesn’t give much confidence in delivering good care! Then they tried to discharge at 5pm without even discussing patients care, or formulating a discharge plan! And the PALS service is a joke as they don’t answer the phone and don’t even return respond to messages! If I could give a minus score I would!
    7 people found this review helpful πŸ‘

  • 1/5 ThePaulthebongoman J. 4 years ago on Google
    We ended up having to park illegally 😑 Then finally got to see the specialist, and he could do was send me for a blood test??? I could have done that locally no worries! It was a big waste of time!!! Beware folks!!!
    6 people found this review helpful πŸ‘

  • 3/5 Happy G. 1 year ago on Google
    It's difficult to access this place. I seem to always be fobbed off. Their triage system for new patients is disgraceful. 3 referrals over 5 years and not one landed me with the right Neuro expert. This just kept leading to me waiting for them to investigate or poor GP to refer again. Sat with first Neuro Dr and after seeing him twice he said "I'm the wrong man for you". Then we wrote over something really simple and obvious which I'd been seen for before. They had a consultant ring me who is unrelated to anything I needed. It was clear he was pretty miffed his time was wasted and mine. If the Β£160 per clinic visit is legit then this trust must lose a fortune, or waste a fortune, purely by their own terrible triage. Pals teams at hospitals are worth their weight in gold. Walton have a great set of PALS operators. However, even pre pandemic you have to mither to get response. I've an outstanding issue with them totalling over a year without one reply to concern. I think we ended up seeking result elsewhere at cost of further fitness deterioration. The Trust seems disconnected, communication wise, at the most critical common and simplest points. As mentioned - new referral triage is shameful. Never experienced anything of the kind with other trusts. Parking. If you want us to use that multistorey you need to put on a shuttle. Disabled, even with wheelchairs, are lucky to survive that ridiculous trip for an outpatient appointment lasting 5 to 10 minutes. And why is there so many different rules for every bit of parking area. Sid Watkins Building looks like anpr but main build looks pay and display but no sign to inform us what to do if machines are out of order. This took us 15 minutes alone to find someone to learn "just don't pay today". Clinic Appointments: This obsession with seeing people is a recent crazy thing. For the chronically ill - why do you need to drag someone miles across the country when you've got scan results it's just another 6mthly "how're things"? PLEASE use some commonsense. Feel free to offer face to face but my last appointment felt very much a waste of everyone's time. Spent longer sat in waiting room.
    6 people found this review helpful πŸ‘

  • 1/5 Miss W. 5 years ago on Google
    Awful place. I would never go here again, ever.
    6 people found this review helpful πŸ‘

  • 2/5 venom snake (. 3 years ago on Google
    Most Dr's are great but the medical secretaries for some of the doctor's are rude and incompetent. One medical secretary sent all the details to my old address and simply sent a letter to my current address telling I had a tumour with no further details (this was not even accurate). The same medical secretary decided that despite needing a neurosurgeon for two different conditions that I should only be allowed one as she could not wrap her head around two separate conditions needing specialist doctors (one of my conditions is pretty rare and not well know). When this was pointed out she became rude and aggressive and hung up the phone. Great doctors but the admin leaves a lot to be desired
    6 people found this review helpful πŸ‘

  • 5/5 Susan V. 2 years ago on Google
    I spent four days in the hospital all the procedures I had were fully explained. I was put at my ease at every step. The ward staff were great nothing was too much trouble. I will be having more surgery soon so this has put my mind at rest.
    6 people found this review helpful πŸ‘

  • 1/5 Mrs M. 3 years ago on Google
    Awful place. I would never be a patient here again. Given that patients have brain injuries, etc, they do not treat people with respect and can be very rude. Have never enjoyed being a patient here.
    6 people found this review helpful πŸ‘

  • 5/5 Adam O. 4 years ago on Google
    My Dad has been a patient at the Walton Centre (and Sid Watkins Centre) for the last four months and I have been bowled over by the quality and quantity of medical care he has received. We have met so many doctor's nurses, helpers and staff in the last four months and almost without exception they have been brilliant professionals who have met my father with wonderful levels of care and respect. As with many parts of the NHS the communication to the patient and the family could be improved, but the overall level of medical excellence and staff that really seem to care about their patients and are ready to go the extra mile for them makes this a definite 5 start review!
    5 people found this review helpful πŸ‘

  • 1/5 Phill H. 4 years ago on Google
    Smokers Den. Have to walk through a mist of nicotine to get into the entrance. The main foyer stinks of cigarette smoke. Staff, patients and visitors are all equally to blame for this, security dont do a proper job and move them on, some staff do go to the very edge of the entrance so they can say they were (off site) but at the same time they are all in uniform and isnt that an infection control hazard ?, im sure it is somwhere along the way, definately not aseptic practise. When complaing to reception staff about it, they pacify you with nonsense. Supposed to be a leading example setting NHS trust, i fail to see that. I understand that some patients are very unwel and all they have left in life is to smoke or have a little ciggy, but does this mean non smokers or asthma sufferers or even people with babies visiting the hospital for appointments have to suffer by breathing in the cancer ridden contaminated oxygen that the smokers choose to endure.
    5 people found this review helpful πŸ‘

  • 1/5 Paula Marie K. 2 years ago on Google
    My husband has Parkinson’s and we have suffered a most distressing and harrowing experience here recently. Neurology have put us through real torture by their failure to treat my husband adequately, communication is appalling. We have experienced almost 10 weeks of hell to date. So far this situation is unresolved. My husband is so poorly medicated he has experienced 10 falls in almost 10 weeks suffering broken bones in his hands, severe cuts and bruises to head, arm, knees and lower back. I have an email paper trail outlining all our problems. I have not had any satisfaction from this organisation. Things are so bad being a sole carer for my husband I have been given propanol by my GP for anxiety and panic attacks. His symptoms are dangerously out of control and apparently no one cares. I am here holding my head in my hands in the depths of deep despair and despondency. Awful people to deal with! I would rather die in a ditch than suffer this any more.
    5 people found this review helpful πŸ‘

  • 1/5 Jon F. 2 years ago on Google
    Let’s get real everyone. I’ve just been seen by a β€˜neurosurgeon’ no idea what his name was but I think he was 19 years old. I was supposed to be seen by .. who knows.. you NEVER EVER see who’s on the appointment letter do you!? No, you don’t. I have numerous neurological symptoms but none are to do with what my mri scan revealed. Been in hospital too many times to many times to count ( all to do with my brain.. ct scans, mri scans) but no, nothing to do with my diagnosis. REMEMBER: DO NOT EVER research your diagnosis, you’ll be in for it believe me. Don’t you dare find out more than the Walton centre staff. β€˜Who do you think you are!?’ Let’s get real everyone You’re a πŸ„ cow. Here to pay your taxes (be milked) if you can’t be milked .. work the rest out for yourself. Walton vets won’t fix you unless it’s financially viable.
    5 people found this review helpful πŸ‘

  • 1/5 Paul R. 2 years ago on Google
    Called to collect doctor's note for a colleague. This was pre-arranged and I was expected. Arrived at the centre to find no receptionist. When they did appear I was told to use the phone on the desk to dial straight into the ward. I did this and after 7 minutes of ring tone the phone timed out. I tried again, the phone timed out after 7 minutes. Needless to say I left wiothout the note. Not a great experience!
    5 people found this review helpful πŸ‘

  • 1/5 Andrea L. 2 years ago on Google
    If your relatives ever find themselves having to stay on the Lipton ward at The Walton Centre, make sure Ange or Lisa don't go anywhere near them. They are both cruel and think nothing of playing mind games with tracheostomy patients who can't speak up for themselves. Ignoring cries for help and mocking the people they should be caring for. They need to find other jobs as caring they are not!
    5 people found this review helpful πŸ‘

  • 1/5 Luke W. 3 years ago on Google
    Terrible outpatient care - my GP made an urgent referral due to my severe symptoms of neuropathy and dizziness, and they downgraded my appointment without even giving a reason. My doctor sent a total of two letters to expedite the process, both of which were disregarded. The only formal contact I have had with the walton centre is the acknowledgement of my formal complaint - the rest is nothing more than Chinese whispers and a potential 18+ week wait suffering from terrible symptoms. I have been off work for 4 months which is still dragging on because the NHS still hasn't got to the bottom of what's causing the symptoms.
    5 people found this review helpful πŸ‘

  • 1/5 Telal M. 9 months ago on Google
    The real score that this centre and consultant deserve is minus 5. Everything was awful to say the least. Firstly, the appointment was repeatedly cancelled at short notice until we finally met the consultant after over a year from the initial referral date. Secondly, the consultant was an exemplary image of arrogance, carelessness rudeness and stupidity. She didn't look at the previous scan or at referral letter and didn't seem to care when I pointed this out to her. Rather, she'd already made up her mind about the diagnosis, which turned out to be incorrect after all. She wasn't in the mood to discuss any details. I hope to never see her again. She must have made life horrible for so many victims beforehand.
    5 people found this review helpful πŸ‘

  • 5/5 Soph M. 1 year ago on Google
    Arrived late at night via ambulance for suspected cauda equina, prepped and in theatre in less than 24 hours. Really impressed with the staff, all super friendly, kind and attentive. The surgeons and team were very kind and put me at ease before the operation. I felt instant relief from the microdiscectomy! Overall, I felt reassured and in great care! Thank you so very much to everyone at The Walton Centre!
    4 people found this review helpful πŸ‘

  • 1/5 Eileen C. 1 year ago on Google
    The Walton Centre has a good reputation on Merseyside, however the indifferent treatment of a family member, showed it to be inadequate in many areas, the worst of which were communication and patient care. To receive bad news is never easy, but to have it delivered in such an uncaring way is nothing less than cruel. Merseyside deserves better than this.
    4 people found this review helpful πŸ‘

  • 5/5 PETER NORTH W. 5 years ago on Google
    Wonderful staff. Mr Jibril Osman Farah is the most amazing consultant. He’s very experienced. He shows great empathy.
    4 people found this review helpful πŸ‘

  • 1/5 autumn y. 1 year ago on Google
    If I could give this Hospital and Consultant zero stars I would. Been attending this hospital for many years. Since being transferred to a Consultant appointments have been very random, now I am being ignored. I am left to suffer with the condition I was diagnosed with. The last time I saw the Consultant, he was rude, flippant in manner and to say the least very uncaring. I am praying for the day he retires, then things may improve. Centre of Excellence it is not.
    4 people found this review helpful πŸ‘

  • 5/5 Simon S. 3 years ago on Google
    Unbelievable level of care. My wife was flown there from Wales to have life saving surgery. They saved her life. Then the care she received was amazing! Every single person That played a part in her care were really the height of excellence. In particular the nursing staff on ICU. Can never thank them enough. I think it was called the Horsley ward.
    4 people found this review helpful πŸ‘

  • 2/5 L 4 years ago on Google
    Very disappointed that both psychological and specialist physiotherapy not available for my condition due to 'no funding' for the former and lack of expertise for the latter. Running out of money to self-fund psychotherapy and basically left to just get on with every day life as best I can. I wish it could have been a happier ending.
    4 people found this review helpful πŸ‘

  • 1/5 Jason B. 3 years ago on Google
    14 years ago today I suffered an attack which left me for dead and changed my life completely I had a cerebral haematoma removed from my head I've been passed from pillar to post over the tears and then I got passed to professor t marson who on my first visit bailed what only I was going through I missed appointments because I was to ill to attend then I got passed to dr foy who humiliated me saying there was nothing wrong with me I'm on lots of medication that gets me by then I get re referred to the professor who is actually epilepsy hes read what happened typed it out to make me feel better i got a letter that he didn't think he could help me I rang up the next day his secretary and she said that was a mistake I've booked a consultation with him for September 25th what's the point that was July I've got cognitive impairment my intellectual side wasnt damaged but my emotional damage was where it happened I want someone who deals with tbi and PTSD instead of a mental health worker like dr foy I trusted professor marson I'm disgusted have a drink professor marson and laugh your head off on the 14th anniversary that destroyed my life forever game over goodbye
    4 people found this review helpful πŸ‘

  • 1/5 Sophie F. 2 years ago on Google
    They let you live in pain and expect you to be grateful for it. Be prepared to have to have to jump through every hoop imaginable before they will consider helping at all. Everyone I know who has dealt with them has had a negative experience. Carl Bradley is basically the only good thing about it.
    4 people found this review helpful πŸ‘

  • 2/5 janet s. 2 years ago on Google
    Been waiting 12mths to be seen. When making enquires about when i am due to be seen i was informed i failed to attend in May. No appt letter recieved. In this day and age what about e mail or txt reminder like other hosps. Going to complain if go To the bottom of the list through their screw up.
    3 people found this review helpful πŸ‘

  • 1/5 Jane W. 1 year ago on Google
    Awful hospital. Neglected my son. Blatantly lied to me regarding surgery. Was assured I would be contacted by the secretary regarding their continued incompetence but 10 weeks later and I'm still waiting to hear from her.
    3 people found this review helpful πŸ‘

  • 5/5 Caroline M. 2 years ago on Google
    I was glad they could help me with my spinal stenosis. Well on the 18th of November I had my operation to remove 3 discs from my neck, and let's keep it real people these doctors are truly the men and women who are working on and on for everyone of us. Thank god. I am on a road of recovery. So thanks Walton Centre. πŸ’–β€οΈπŸ€—πŸ˜‡πŸ˜˜πŸ˜πŸ˜πŸ‘πŸ˜Ž
    3 people found this review helpful πŸ‘

  • 5/5 carl s. 1 year ago on Google
    Your in safe hands, great service from everyone, 2 fine examples being Julie & Jenny on the Caton short stay ward. Many thanks for all the care.
    3 people found this review helpful πŸ‘

  • 5/5 Isobel L. 10 months ago on Google
    I have just come home from The Walton Centre after a spinal operation. My experience while there, was incredible, from the care, to the meals, the friendliness of the staff, everything in fact. The nursing staff were so attentive and caring, nothing was too much trouble, and more importantly, they made time to listen despite being extremely busy. My consultant and the team supporting him made me feel at ease from the start, and regularly checked up on how I was doing. The small ward I was in was so friendly, it was lovely having other patients to talk to. It was also very clean, the support staff chatty, and the volunteers made me feel as if I mattered. The meals were second to none, delicious menus to choose from, and always piping hot, it was like a 5* hotel! Having been in a few hospitals for similar operations, if I was ever in a position to need care again, I would ask to come to the Walton Centre in a heartbeat. Thank you, everyone.
    3 people found this review helpful πŸ‘

  • 5/5 Ian D. 2 years ago on Google
    Despite arriving an hour early, because of bus times, the pleasant staff at MR not only changed my GP details but managed to get me in almost immediately to save hanging around πŸ˜€. The scan staff keep you informed of every step of the process to help keep you calm. Very nice people.
    3 people found this review helpful πŸ‘

  • 1/5 Joker H. 8 months ago on Google
    You better make sure that terrorist sympathiser dr elwan is sacked by the end of the week otherwise your centre will suffer
    3 people found this review helpful πŸ‘

  • 5/5 mr.mike h. 4 years ago on Google
    I had an emergency endoscopic third ventriculostomy on Christmas morning. It felt like a private hospital, i had my own room in Chervasse ward. All staff were very attentive and made me feel at ease. Mr Yousaf and his team were brilliant, they saved my life.
    3 people found this review helpful πŸ‘

  • 1/5 angela e. 2 years ago on Google
    I was on Chavasse ward for 4 days. I never had my bed linen changed in all that time. The nursing staff were embarrassed. Too many budget cutting chief's and not enough nursing staff. Shame because I spent a month on Caton ward 3 weeks before that and they were superb. Caring , kind. Never want to be on that ward again.
    3 people found this review helpful πŸ‘

  • 1/5 annalise s. 1 year ago on Google
    Rejected referral for suspected MS for 4 years (since 2018). Despite MRI brain full of lesions. GP and other hospitals have contacted The Walton Centre urging them to investigate this to no avail. They are not only incompetent but negligent. If they are able to ignore a patient with MS for years and reject this, I don't know who they actually accept. They will be hearing from me legally from this point forward.
    3 people found this review helpful πŸ‘

  • 5/5 Susan P. 9 months ago on Google
    I have been home from Walton for 2 weeks after spinal surgery. From start to finish it was an experience l will never forget, the expertise from Mr Narendra Rath who performed my surgery has been without doubt nothing short of a miracle. I am walking upright for the first time in 3 years the nagging pain in my leg has disappeared and l take short walks every day. Mr Rath’s team on the day 9th August 2023 are without doubt the finest and kindest people who took care to explain and reassure me every step of the way. The Walton Centre renowned for their care is also a friendly happy environment for every patient. The care l received was first class, with attention to detail from the amazing Nursing Staff. l will always be grateful to everyone of you. Special thanks to Mr Rath you have changed my life l send you my very best wishes and thank you for taking time to call my husband after the surgery. Doreen Pennington
    3 people found this review helpful πŸ‘

  • 5/5 Shoe G. 1 year ago on Google
    MRI appt today. Being claustrophobic, was dreading it. Its not the clanky noise which is rather unpleasant but the enclosure of the capsule. Staff were absolutely marvellous. Wanted to hug them all but resisted due to social distancing. The radiologist kept me at my relative ease by keeping in touch during it. Telling me how long each scan would be broke up the time.
    2 people found this review helpful πŸ‘

  • 5/5 supason p. 8 months ago on Google
    Been coming here since 2016 to present Under spinal team The staff are great Nurses and surgeons too
    2 people found this review helpful πŸ‘

  • 1/5 Ben β€œI3eemac” M. 9 months ago on Google
    Long story short, I was diagnosed with a very rare autoimmune disease 20 years ago (in the interim moved to Zurich) and have never needed any support whatsoever. Only recently have I needed to reach out (via email) and basically ignored by 2 Neurologists who are supposedly experts. Worst thing that happened to this place was Dr Ian Hart's passing, he was a exemplary professional!
    2 people found this review helpful πŸ‘

  • 5/5 shellsbells 2. 3 years ago on Google
    The best surgeon's and nurses looked after properly
    2 people found this review helpful πŸ‘

  • 5/5 Stephen G. 9 months ago on Google
    I recently attended the Walton Centre (24-8-23) for Focused Ultrasound for Essential Tremor,. May I say that all the staff who cared for me where so so good. From the day staff on Jefferson Ward right through to the staff on Chavasse Ward, as I had to stay overnight. From Mr Farrah & his team of Doctors, to Jay & Debbie who cared for my every need (and who both gave me a great head shave, that was fun) and also Smiling Sarah the Pre Op nurse who videotaped before and after my procedure. All wonderful people. I know I will have the same experience when I return to have my other hand done, hopefully soon. God Bless the wonderful staff and God Bless OUR NHS
    2 people found this review helpful πŸ‘

  • 1/5 Margaret L. 4 years ago on Google
    My husband came on Friday by ambulance, has waited since June for an appointment after his stroke, last time we got from Warrington to St Helens and got a call to cancel. This time got to see the consultant complete waste of time. Made him feel as though we were wasting his time being there. my husband feels really let down as just because he is 72 the doctors don't want to know
    2 people found this review helpful πŸ‘

  • 5/5 Paul G. 5 years ago on Google
    My daughter was in hospital for a over a week and she found staff to be dedicated and professional. I would like to offer profound thanks to all concerned in her treatment.
    2 people found this review helpful πŸ‘

  • 1/5 C A. 5 years ago on Google
    Parking is a nightmare. Drove around for 30 mins and only managed to find 1.5 hour space. Turned up to my appointment to find they were running 30 minutes late. So I will have to leave in the middle of my test when it ever starts. Signposting for the parking is appalling. I found a couple of spaces but had no idea if I could park there. The multi storey is full with a long queue outside.
    2 people found this review helpful πŸ‘

  • 5/5 Lynne C. 1 year ago on Google
    Attended with hubby 6th/04/2023 for a 2-30 appointment Sherrington day ward for lumbar puncture , parking has always been an issue here but won't let parking issues dampen the care you receive here . Appointment was on time seen registrar for assessments then straight in for procedure , the two nurses were fantastic Emma and Jan took great care, put husband at ease from the second they took over him , we are extremely grateful to you nurses , thankyou for relieving the anxieties and your dedication to nursing . X white coat syndrome Steve . X blood pressure back to normal nurse Jan .
    2 people found this review helpful πŸ‘

  • 5/5 Tomasz W. 4 years ago on Google
    Absolutely brilliant place, its feels like private hospital. Staff friendliness is amazing. Very clean place strongly recommended .
    2 people found this review helpful πŸ‘

  • 5/5 stephen e. 4 years ago on Google
    Went for a M.R.I. scan , all very well organized , the staff as ever were brilliant , the department was spotlessly clean. Was expecting to go in the long narrow tube but the new machines are a lot wider and not as long in length so not so claustrophobic for those who are nervous and you are always being asked if you are alright . I had an early appointment and there was plenty of parking .
    2 people found this review helpful πŸ‘

  • 5/5 johnhe m. 4 years ago on Google
    Staff are very friendly and helpful to show you to the right place to go to and help you if you need to scan and book your appointment their
    2 people found this review helpful πŸ‘

  • 5/5 Lesley B. 4 years ago on Google
    Polite helpful staff.clearly signed .if you cant follow directions ( medical problems) they'll help you get were you need to
    2 people found this review helpful πŸ‘

  • 1/5 Sally R. 1 year ago on Google
    Had a crainiotomy for epilepsy last April and it was the worst decision I ever made. Had to fight to get aftercare they doctors lied to me and now my surgeon refuses to see me even though I am 100% worse than before surgery, I am in so much pain with my wound the surgeon says he can't do anymore for me. I feel ill 24/7 since the surgery, can't speak to the nurses as my case is complex. I am still in the same position with my epilepsy only now I don't have a quality of life. The surgeon won't listen to anything I have to say if I don't get a appointment within the next 2 weeks I will be suing the hospital for medical negligence. My neurologist has been fantastic and listened to me. I got confirmed today that I still have epilepsy but the surgeon refuses to believe it. Please get a second opinion before this surgeon operates. I did afterwards and I was told I didn't need the surgery but I was told by the team I would have 12 months to live or be condined to a wheelchair as my body would shut down. I would hate this to happen to anyone else
    2 people found this review helpful πŸ‘

  • 5/5 Shay M. 3 years ago on Google
    I have two types of epilepsy and Dr Nicilson, his secretary Janet Harrison, Dr Jenny Mullin and Dr C Burness are all absolutely amazing, only for this place I probably wouldn’t be here today, I had a sezuire last month that lasted for just over 1hour and only for this place I probably wouldn’t be here today, over the past 7 years I have been under treatment here at the neurological department and all I can do is highly recommend, thank you everyone at the walton centre 10/10 :)
    1 person found this review helpful πŸ‘

  • 1/5 Suzy Q. 1 year ago on Google
    I’ve recently been discharged from the β€˜care β€˜ of my neurologist as he feels I’m no longer getting any benefit from my appointments ! My symptoms are worse than ever but apparently that’s of no relevance . Arrogance and apathy are the norm here .
    1 person found this review helpful πŸ‘

  • 4/5 Katarzyna Kasia K. 11 months ago on Google
    My boyfriend is there right now. The quality of care is exceptional, the doctors and nurses are so polite and understanding, they also are very knowledgeable. My Krystian is in Caton ward, which almost feels like home. Minus for the guy in main reception, he has no idea what's going on and not helpful at all.
    1 person found this review helpful πŸ‘

  • 3/5 Sue B. 1 year ago on Google
    Disappointed. No aftercare instructions given. No follow-up info given. Ward(s) I attended were clean and good staff. Just sad about no aftercare advice or IF I will need follow-up!
    1 person found this review helpful πŸ‘

  • 5/5 Kate M. 3 years ago on Google
    Thank you for the care and support given to me while l was with you having had emergency brain aneurism surgery. I have to come back for a second op but I’m not worried about it at all. Thank you so much. X
    1 person found this review helpful πŸ‘

  • 5/5 Deborah Y. 1 year ago on Google
    Went in 19.05.23 for spine compression surgery, i couldnt of asked for better care, the nurses on jefferson ward espically laura(i think that was her name, she makes whale noises🀣) was fanastic and deserves a gold medal, she knew how scared i was, and tried to relax me all day, and then my surgeon dr maggie lee was just so compassionate and careing, she talked me threw everything ever step of the way, i came home the next day, my whole experience with nurses and surgeon was amazing, thank you for putting me at ease i will be forever grateful.
    1 person found this review helpful πŸ‘

  • 5/5 Andrea S. 3 years ago on Google
    Iv worked here many years ago so know how hard the staff here work. Exceptional high standard service is always guaranteed. Keep up the fantastic work.
    1 person found this review helpful πŸ‘

  • 5/5 Maxine A. 4 years ago on Google
    The hospital is so helpful out side normally hours
    1 person found this review helpful πŸ‘

  • 5/5 Suzanne 2 years ago on Google
    Centre of pure excellence The staff on cairns ward unbeatable from kitchen staff to consultant. On the ward itself it was like we stepped into another dimension. World class care attention and care Thank you so much Sharon’s sister
    1 person found this review helpful πŸ‘

  • 5/5 sarah t. 3 years ago on Google
    I was quickly seen in a professional and caring manner. Lovely lady Bonnie preformed my MRI she was so sweet and gave me clear instructions and checked I was ok throughout the scan. The assistant also think he was called John, was very kind and professional put me at ease straight away.
    1 person found this review helpful πŸ‘

  • 2/5 Stephen O. 7 months ago on Google
    Worst 5 days of my life. I went in on 12/10/23. To have bolts & screws put in my lower back.. before I went in I'd spoken to the hospital pharmacy and told him what meds I was on . But when I came out of a 10 hours surgery they gave me the wrong medicine so I was in horrible pain for 5 days.. and they gave me a medicine that I've never had before and I was halosanating but when I told the doctor he said if he didn't want to be in pain I'd have to take it. Even though I was of my head they still gave it to me.. very unprofessional service....
    1 person found this review helpful πŸ‘

  • 4/5 Dave J. 4 years ago on Google
    Clean and modern. Quick and friendly service.
    1 person found this review helpful πŸ‘

  • 5/5 [email protected] H. 5 years ago on Google
    Can not speak too highly of this hospital,went in to treat an anurismyn the staff, were highly trained and very helpfull food top notch, I was in dot ward, in other words they saved my life, Mr brodbelt marvelouse man a skilled neurosurgeon, thanks from the bottom of my heart, and all the wonderful staff in dot, John and Celine bless you,
    1 person found this review helpful πŸ‘

  • 5/5 Keith M. 5 months ago on Google
    I was transferred from the royal Liverpool to The Walton centre on 25th November with a serious brain condition where I stayed for 3 weeks. The treatment from start to finish was absolutely outstanding by all the staff this includes everybody I came in contact with all doing an amazing job under very difficult conditions at times. Well done you all. Amazing.
    1 person found this review helpful πŸ‘

  • 5/5 Sean W. 5 years ago on Google
    Fantastic hospital with amazing staff
    1 person found this review helpful πŸ‘

  • 5/5 Gill C. 5 years ago on Google
    Easy to find, no problem with parking. All staff very friendly & helpful. Well deserved 5*
    1 person found this review helpful πŸ‘

  • 5/5 Richard M. 5 years ago on Google
    Really good hospital had great care from all the staff a very friendly and warm atmosphere. As good as a private hospital they really looked after me.
    1 person found this review helpful πŸ‘

  • 5/5 Teresa A. 5 years ago on Google
    The nurses on Caton Ward are amazing, food could do with being reassessed
    1 person found this review helpful πŸ‘

  • 5/5 Michelle B. 3 years ago on Google
    Seen Doctor Carlton Bland, who was very professional, caring and down to Earth. He has also helped me with my back pain through hacking surgery.

  • 5/5 George P. 1 year ago on Google
    I would like to thank becky. Jinny and masey on Sherrington ward for the care that they gave me today 5/5/23. They cheered me up no ends.

  • 1/5 D R. 5 months ago on Google
    Nothing short of horrific experience from start to finish. If anyone has the misfortune of being appointed David Lawson then i strongly advise you to seek an alternative consultant or prepare for the outcome to be riddled with "complications" which are in reality a consequence of utter negligence from this clown. I later found out its common knowledge within the hospital that this guy is a utter walking disaster. This fella and his team have zero attention to detail. Shocking attitudes and just no common sense whatsoever. However they are excellent in trying to cover there backs to the point a career in politics is screaming out for them. Years ago this was truly a great neurological hospital. Unfortunately the hero's of this neurological centre have since retired or transferred elsewhere and it's now employing mostly idiots.

  • 5/5 Sonia P. 3 years ago on Google
    Been coming here for 5 yrs under spinal team and recently neuro team ( brain) I’m in here at the moment since 22 sept to have paddle stimulater insertion The team are fabulous from every aspect My uttermost respect to everyone one Caton ward To Mark from pain management To Deepti Bhargava my surgeon Not forgetting my previous pain management consultant Dr Sharma The ancillary You are treated with utmost respect , privacy No wonder this hospital has an excellence Thank you The Walton Centre πŸ‘Just been reading some reviews and Mrs M or W you say you never want to go to this hospital again One day you may need this great place and Junno what I hope you don’t get to go there They are not rude They are the most respectful prof festoon all people treat you with honor and dignity Thank you to all on Caton Especially Beth and Janet

  • 5/5 Claudia I. 3 years ago on Google
    It is very ok nice people!

  • 5/5 john c. 1 year ago on Google
    I have just stayed in the Walton Centre overnight after having operation on my neck, I'd just like to say how well I was looked after by the nurse's! There a credit to the service. They couldn't do enough for me, I just hope they get the pay rise they deserve. Thank you.

  • 5/5 Peter H. 1 year ago on Google
    Just would like to say the staff are excellent can not do enough for your care always polite even when they are run off there feet they make time many thanks to all the staff even down to the tea lady thank you

  • 4/5 philip b. 1 year ago on Google
    I have received good care and I would give 5 stars Nurses lovely but overworked, shower broken and no wifi

  • 3/5 Tracey T. 3 years ago on Google
    Patient care was excellent and welcomed me

  • 1/5 shreen y. 3 years ago on Google
    Had a telephone consultation today with Dr John Williamson, never heard of him, nothing available online about him. He's apparently replaced a Neurologist I saw over a year ago, yes over a year ago and this was the follow up appointment!!!! Well all I can say is, absolute waste of time. Reviewed me from the last consultation I had, to which that consultant completely ignored everything I said and constantly talked over me. Still none the wiser, even though results from lumbar punch confirm consistent with MS!! Apparently without even seeing me and blaming Covid-19, even though my symptoms date back to 2018, said I don't have MS, he can obviously see through a telephone line he's that amazing!! Complete waste of time when I actually, silly me, thought he might actually listen. I was so wrong!!!

  • 5/5 Sarah S. 3 years ago on Google
    Stayed here for a month on CAIRNS ward. Brilliant caring staff.

  • 2/5 Daniel W. 2 years ago on Google
    Waited over a year for my results of a scan still waiting now can’t work without tere results and I bet tere is nothing wrong with me too

  • 5/5 Adeel M. 4 years ago on Google
    Very fortunate to have such a facility in Liverpool. First class care and knowledge from the Doctors here.

  • 5/5 Phill B. 4 years ago on Google
    Absolutely first class attention & care

  • 4/5 Yriaf W. 4 years ago on Google
    A very good hospital but I do not want ever to go back there.


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