This Macy's had a good layout, but, I they seem to have a staff shortage. I rarely ever can find someone whom is willing to come from behind the counter to help me in the men's clothing area. I do like that the Ralph Lauren section includes a B&T section. But, one time, I went to try on some clothes in yhe fitting room; I was in the middle of looking at the mirror, when the door to my space popped open. It was one of the workers. She just said, "Oh" and shut the door. No apology, no explanation, nothing. I felt some kind of way and decided to put the items I tried on on the racks. I got out of there. I've been back since, but, I will never forget that that happened.

Great deals at the men's cologne counter, ask and you'll discover. Ms. Lydia and Fatima are awesome!

We bought many clothes and other accessories from Macy's. They have multiple brands at one stop with a maximum discount. Try to avoid buying from old stocks. Black Friday sales are the best options to grab some fantastic deals. Hope this review will help you to get the best deal.

Absolute horrible service…. The customer service staff are extremely nice! But your Managment of Return Policy is terrible. I received the wrong items.4 You have to wait days in order to get a response. Your operators don’t give out Return Labels! They send out a return policy email that has a virus!! WHICH NO ONE SHOULD OPEN!!! The company should be able to just send a label for someone who’s *physically disabled. HAS *TBI AND CANT DRIVE. Theire Bussiness phone communication is terrible! This is all basic information and is very frustrating for the person who’s disabled.

This location has changed in a drab way. There weren't as many brands on the 1st level. Where did all the everyday costume jewelry go? Maybe some other brands were on the lower level. The shoe department is ugly; doesn't pull you in to browse/buy. Needs updating. Guess I'll have to drive to Delaware or Annapolis for the arrival of their wonderful Fall inventory. Love it every year. Get there!! Never going back to the Towson location.

I hadn’t shopped in Macy’s for a long time. Got tired of going to the mall, not finding parking, searching for a salesperson, only to have that person be unhelpful, plus forgetting my coupons and missing out on sales... BUT this time was great! The Towson mall has a new parking system showing open spots, sales staff in Macy’s were everywhere, extremely helpful and nice, great selection of merchandise to choose from and a new computer system that gave me instant discounts and cash back to continue shopping same day or use up to one month from today. Great experience!

Loved their varieties of clothing and accessories. There's something for everyone. Will definitely be back before I leave the US

Visit this location after dining out to purchase men cologne. Made my purchase and inquire about some free simple and the sale person behavior as if I was getting on their nerves, Towson location need to improve their customers service skills, I shop at other Macy's stores and have always been given free samples or at least ask would I like any...