Lovely hotel stayed here on lots of occasions. Staff are always fabulous, however unfortunately the food is reasonably priced for a hotel restaurant, however at best average. I don't expect cold crushed peas and frozen chips. Having said that Will dealt with my concerns quickly, professionally and with a smile. What more can I say.. go Will, you are whats good about this place. Maybe bin the fast food if you want to really be a restaurant.

Here on business so booked a deluxe room. Very spacious and well kitted out, including a fridge. Beds very comfy, pillows decent and had a good night's sleep on both nights. Comfy desk chair but the desk itself wasn't the most comfortable to work at. The glass top also meant my optical mouse wouldn't work. Bathroom was very spacious. Supplied shower gels and shampoos smelled amazing. Just a shame that most hotels nowadays insist on dark 'mood' lighting. Staff were friendly and efficient. Parking not the greatest: narrow spaces and small gaps between opposite rows.

The reception and fitness centre staff were fantastic and nothing was too much trouble. The room was spacious and clean. The only negative is that we had a ‘do not disturb’ sign on our door which the housekeeper ignored twice.

I have to say I am very impressed with this hotel. The rooms are a good size and vey comfortable. The breakfast was superb and excellent value. The staff are so helpful, especially at breakfast where they were all polite, efficient and very professional. Special thanks to Jusna who was brilliant. The pool was great and the overall facilities are very good. Loads of car parking and a great location for exploring the region. In future on our many trips up north we will always use this hotel.

We were given a room that had a door inside through to the room next door that could be easily opened and with just a piece of sponge in-between, that can be easily removed from either side. This did not allow for feeling full privacy, as anyone opening the door can hear everything from the room next door. It felt unprofessional and not to a 4 star standard.

Checking in was no problem, receptionist was very knowledgeable. Was given a free membership to the "Leisure Club" (but not taken). We had a dinner (ribs) which was very meaty, chips were good too. No handpull bitter so had to have pressurerisd bitter. Beds were comfy. One tip : Supply a bowl of warm water with lemon when issuing finger eating food.

We arrived here on Friday evening. Firstly there was nobody on reception, we waited for a couple of minutes, until a young lady appeared from a room near the entrance. It seemed like she wasn't happy and when she initially came out the the door from the room it looked like she wasn't happy, almost as if her and a colleague have had words. The young lady talked very fast and we felt that she didn't want to be there, thus we didn't feel welcomed. The room is ace, plenty of space and comfortable, more than adequate. Breakfast has been like chaos each morning, not enough staff and the breakfast room too packed, people were having to eat in the bar area. I must say that my omelet this morning was the best I've ever had, exceptional. On the whole all the breakfast food was excellent. Would we come back again? Yes, we probably would do.

Clean, spacious room, plenty of tea and coffee with biscuits. I love the takeaway cups in the room. Only had breakfast, a good choice from the buffet. Staff were lovely..

Stopped here while on business. Great location right to the metrocentre. Room was faultless. Very comfy bed, very clean and plenty of room. Used the leisure facilities while i stayed which are also very good. Lockers are keypad controlled so no money needed and pool area is very nice. A little bit too shallow at one end if doing lenghts but a minor issue. Overall, a perfect stay!

All staff I met and dealt with were wonderful, until I checked out. I left early from a deluxe room as they were having work done on that floor, with no prior warning. I would stay again but frosty exit. I hope the work pays off

1 night stay 3.5.23 , i had a fantastic room it was very clean the beds where super comfy , very well equipped room with a fridge and a large bathroom. The hotel has a free car park at the front and the rear of the hotel which is very useful. The gym is large and well equipped , you can use the pool, sauna however i never have the time. The bar area is ok for a simple meal and you can also use the on site restaurant. The breakfast was fantastic i had a large choice which was hot and they also have a toaster that actually toasts! Staff get a big 10 / 10 this is my 5th stay and if they price is right i will keep coming back! Thank you

I am currently staying in this hotel and it is one of the worst experiences of staying in a hotel I have ever had. Gorgeous rooms and the person that checked us in was very helpful, but the other people staying have been so loud that myself and my baby can’t sleep. We were assured there is a 3 warning policy for noise by the receptionist, but now the night manager is telling us it’s a Saturday night and he can’t control the behaviour of others. I have never been made to feel so like my patronage doesn’t matter, if anything, I have been made to feel like I am the one being inconvenient, rather than the guests that are behaving like rabid children. IF I stay here through the night, I will NEVER stay at another one of these hotels. Awful service.

Hotel rooms were clean and very spacious .. no view, but to be fair the hotel is ideally located very near the metro shopping centre plus a small retail park with a good variety of shops, so I doubt there is a “view” to be had! The staff were friendly and helpful and the gym was well equipped although some machines a little tired .. the pool area was clean as were the changing rooms and facilities! We were part of a coach party so not a la care however our breakfast selection was great… and evening meals better than average! Would return to this hotel especially with the very early/late openings of the gym and pool which we found very convenient.. hats off to the friendliness of the staff!

We were part of europamunda group. Finally we got a better hotel then other hotels in iternary. Room was bigger,neat and clean and Beds were comfortable. Breakfast need more varieties . Europamunda should pay more to Hotel. Hotel staff were nice and polite. Special Thanks to Farida (nice and friendly), JJ( Guy who is greetings every one with smile and greetings) and Jemmy( polite and smiling ).There were gems of the Hotel.

The room was spacious and clean. Good water pressure in the shower. You have to ask if you want the room cleaned and fresh towels daily. The hotel looks like it is recently refurbished. Plenty of parking. Staff very friendly. Disappointing menu for the bar and restaurant. Limited options if you are vegan.

We didn't stay so can't tell you about the rooms. Booked afternoon tea but their booking service was down. That was no problem. It arrived but no vegetarian sandwiches. When I mentioned that the waiter went off and brought back some delicious hummus and roasted veg sandwiches. The scones were so fresh. Would recommend

Rooms a bit dated, but clean and comfortable with a nice cold fridge. Food - 4/10. Not because it wasn’t enjoyable. But purely because when I ordered a rump steak, I expected a rump steak. Not a minute steak. It was +/- 5mm thick. I hasten to add that it was £18. So not expensive so I’d suggest charging more and delivering what the customer expects. But all and all a most pleasant stay. Thanks to the friendly staff.

During my stay at the property, there were both positive aspects and areas that needed improvement. One significant concern was the lack of provided water throughout the entire duration, making the stay less comfortable than expected. Additionally, the cleanliness of the office table area in the room was below expectations, with dust and stains on the surface, making it less conducive for work or other tasks. On a positive note, the location of the property was convenient, and the staff members were friendly and accommodating. However, it's essential for the management to address the issues mentioned above, particularly the lack of provided water and the cleanliness of the office table area, to enhance the overall guest experience in the future. Ensuring the availability of water and maintaining a clean and tidy workspace will undoubtedly make a difference in the satisfaction of future guests. p.s. (Ignore the messy bed pics)

Reception staff on arrival were extremely welcoming and very helpful and gave us a lot of information. The Iron Grill bar and restaurant was lovely. Food was fantastic and I would like to say Carly and Holly in the bar were so friendly and accommodating and couldn't do enough for us. They made our visit very enjoyable. The room we stayed in was very clean and relaxing. Definitely would come back here again. Thank you to everyone in the Delta Hotels by Marriott

Our room was on the 5th floor and was quite large with a large bathroom. Bed was comfortable. Great blackout curtains. No noise. Had a great nights sleep. Complimentary water, tea/coffee/ biscuits and tissues in room. Hotel has a leisure centre on the ground floor with swimming pool, sauna, steam room, jacuzzi and gym. All free to hotel guests. We tried out all the facilities and they were very good. They even supply free towels and lockers. Large car parks at both front and rear of hotel. We had breakfast in the morning and it was good. Would stay here again. Was great value at £107 for one night including breakfast.

Hotel was tidy plenty of parking. Rooms nice size however beds uncomfortable and pillows may as well have been a bin bag to sleep on. Bathroom seemed clean until an attempt to run a bath resulted in the entire bath being filled with black fluff/mould (unsure what exactly it was but it was black and disgusting) Hotel staff were brilliant with the exception of Megan who just scowled while her colleague was dealing with my complaint about the comfort and noise. Did not sleep the 2 nights I was there due to random loud banging sounds. Location was brilliant Unable to comment on the restaurant as for some reason it was closed. Would I go again? Probably not as I feel we'd have had the same experience for a lot less at a budget hotel.

The skirting board in the room was missing; showing a lot of dust and dirt. The breakfast was poor. We had a meal in the restaurant which was awful. I have stayed in lots of other Marriott hotels and I have always been really happy. I would not stay here again.

It's a lovely hotel with excellent facilities in a great location, but don't even think of coming here if you have allergies. My sister has had a nut allergy all her life. It's quite simple - if the food contains nuts or has been cooked in nut oil, then this is bad. If the item has "been prepared in a factory that uses nuts", then this is not a problem for her. However, the restaurant is apparently completely unable to distinguish between these two scenarios and so slaps a nut warning on pretty much everything - even the vanilla ice cream apparently"may contain nuts"! As a result of this, on learning of an allergy, not only do they make you sign a disclaimer before they'll let you eat certain things, our waiter was actually hovering beside our table ready to snatch the food away if my sister didn't sign! As she said - ""I'm 61 years old, have had a nut allergy all my life and have never been asked to sign a waiver". As some of their food is bought-in, it seems they have no clue as to what the actual ingredients are. In comparison to this, a local restaurant we visited one night was able to produce a printed booklet containing information on every possible allergen for every item on their menu. To top all this, when we challenged the manager about this, his response was to say that the waiver was necessary "so that we don;t get sued". Not "so that you don't die of a nut allergy", but "so we don;t get sued". He also attempted to smugly quote Natasha's Law at us whilst unfortunately revealing that he didn't actually know what it meant. Absolutely unbelievable. I can only assume they've had an allergy incident in the past and are being ridiculously over-cautious. Suffice it to say that, whilst we would use the hotel again as it is a very nice hotel with good facilities in an excellent location, we will not be eating in the Cast Iron Grill.

The room was nice and clean and spacious. Hotel staff where friendly and helpful. Good choice for breakfast not just the usual full English. Only thing was the mattress was to hard for me but that's a personal preference. Had 1 meal in the restaurant which was about £14 for burger and chips it was good and filling.

I really like this hotel - its conveniently located directly opposite the Metro centre (walking distance). It has an excellent fitness centre on site, it's well equipped for both weight lifting and cardio. The cast iron restaurant inside the hotel is very good. The rooms are nice. Parking available at the hotel too. Good swimming pool located in the hotel.

My wife and I stayed here at the start of our two-week road trip around Scotland in September-October 2021. I had stayed here several times previously on business, but this was my first leisure stay with my wife. The location is great, near the A1(M), the Metrocentre, and trains into Newcastle. Parking is free. The check in was so not Marriott. I am used to being thanked for being a Platinum guest. This time, I was just given a plain envelope with two room keys in it. Our room was tired. It is ready to be refurbished and/or a deep clean. I had noticed this on previous stays, but my wife notices these things so much more. Breakfast was quite greasy. Everything seemed to have been fried. After our stay, the hotel send me a "satisfaction" survey, which I completed. To be fair, I received a polite and prompt reply from the hotel manager explaining that the receptionist was a trainee, and that further training would be given. The apology was appreciated.

Been here once and it was lovely. Price was very good and it had a grand/luxury feel to it. It is better than your average hotel.

Rooms are a great size and layout is good. Personal choice but I found the pillows way too soft and the air con isn't really air con so it gets warm...Windows open but then you get the traffic noise. Food was lovely, some good and unusual menu options and the buffet breakfast is good.

Exceptional quality from check in to check out. Staff was friendly. Room was clean and tidy. The washroom was also clean and has toiletries provided in it. Breakfast had several items and both quality and quantity was great. The location of this hotel is also spectacular. I had a great view of the city and the mountains from the window. It is right in front of the largest mall in the city. Definitely a 5 star experience.

Really lovely hotel in great location just off A1 at Gateshead, directly opposite metro centre retail park and two mins from the yellow mall entrance. Rooms are fab , really spacious and comfortable, traditional classic decor, massive bathrooms and good facilities in general Nice bar area, friendly staff and spacious restaurant good selection of wines and beer. Clientele a mixture of leisure members and business travellers / hotel guests Food good in restaurant, service a bit inconsistent and a little slow but good if you don't want to rush. Dinner served until 10pm Breakfast 6.30 - 11am breakfast was more organized than dinner, the food on both sittings is fresh and tasty and reasonably priced and good quality as you would expect from this brand of hotel. I did have to make a small complaint about my steak being a little undercooked and the waitress was very sweet and apologetic and offered a new steak, dessert in compensation was acceptable, sticky toffee put a smile on my face! All in all a very pleasant experience Will try the spa next week !

Great hotel. Stayed with family. My kids enjoyed it, especially the pool, which is kids friendly. Located between a huge shopping mall- Metrocentre, and IKEA. No parks or playgrounds within walking distance, but there's entertainment in the shopping mall. Train station is 15 minutes walk from the hotel, it will take ~10 minutes on a train to Newcastle City centre. Hotel parking is free of charge, which is a plus.

I booked a room for myself and my daughter to have a night away. The room was lovely, very clean and had a king-size bed and sofa. All staff very friendly and she loved her time in the pool also I would definitely visit again. In fact daughter tried to get us to stay another night the next day

A lovely hotel! Was right for our family. Only downside - family room did not have a detachable shower which I wasn’t so pleased about. Trying to wash a toddler with water falling from up high on her face and eyes wasn’t pleasant at all. Other than that all was well.

We have just spent 10 days here while here from the usa, visiting family in the area. Some issues at check in. That particular person needs some training. In fact all the front staff desk were kinda miserable. What got you the 5 stars were the restaurant staff. They were amazing and nothing was too much trouble. They were all super friendly and helpful. Thanks to Carly and i’m sorry I didn’t get his name but the tall guy. For putting us together a little something for our very early flight. It was very much appreciated. Cleaning staff were friendly too. I even used the hair Salon on site and had a good experience. Slightly disappointed being platinum elite members we didn’t get a room upgrade but we were told these rooms were being refurbished and there were only 15. We will stay again next time we are in the area.

Really great value Hotel. We stayed there with my wife and two children. Room was clean and spacious. Staff were friendly, breakfast good and the leisure facilities were also very clean and well maintained.

Room clean and bed comfortable. No ability to adjust heating so had to open window and couldn't sleep due to noise. No hot water and told no idea when going to be fixed. Allegedly maintenence and engineers on site all night to try and fix it. Weren't told there was an issue at check in but were told there was an issue with restaurant so only operating a very limited menu. Milk in room not checked as one had already been used and just left. We did get 50 percent refund and apology which was appreciated but doesn't make up for lack of sleep.

Travelling as air crew I appreciate so much this hotel. Even if the interiors are a bit outdated, all the ambiences are warm and welcoming, rooms have a traditional and good taste style, furnished with all comforts, I would suggest to furnish rooms with minibar anyway. Leisure club is amazing, and it includes a indoor pool, two different gyms, furnished with the machines to do most of the weights and cardio workouts, a Spa and a barber saloon. The bar offers a nice selection of beers and good variety of cocktails. Cast Iron grill restaurant offers a selection of delicious meat cuts and nice traditional British dishes. If I may suggest, considering that we are talking about a marriot hotel, breakfast buffet should be a bit more furnished, no black pudding for breakfast in England is quite a lack. All the staff anyway was super friendly, professional, and prompt to assist. Well recommended

Rooms were lovely, nice and spacious, bathroom nipping clean, room service were straight there with your food, if any complaints were made the manager who was lovely sorted it out straight away! Food was very nice and beds very comfy, would stay again! Only minor thing girl behind desk could of smiled upon greet

Under renovation so little noisy. Also heating sistem was not working due to the renovation on my floor. Not a big deal as it was not cold (nothing an extra blanket can solve). Would have appreciated to know in advance.. good breakfast and restaurant

We booked Marriot for my sisters wedding and we were very happy with the service we got, the staff and full team were very friendly and made sure our day went smoothly. It was very easy to deal with Laura, Justina and the rest of the team at Marriot we will definitely be recommending this venue for weddings and for a stay here . Thank you to everyone

I went to book an afternoon tea for my elderly parents & Holly was a great help , She was very helpful with every question i asked. She even ran out of the door to catch me up With an up to date menu. I had a very nice experience Dealing with Holly

The room was large, as was the bed. Comfy for the night. The main bedside light was broken that controls these lights. The shower control was too tight to turn on. The buffet breakfast was good and not lacking. The Delta is 5 mins from the Metro Centre

The softest pillows i have ever laid on, king size bed! Water Pressure for shower wasnt that good but huge bath and fills quickly.

Bit of a strange one. Our group called ahead for 4th March, asked if we could book some sort of room or place that was quiet as we all have a condition which causes tumours on your hearing nerves. It was agreed and under her name and she even had the name of who had agreed. It was a first time meet up for all of us, a support group as such. So I know I personally was a little nervous already. When we arrived the lady said she had no clue of any booking, made no attempt to even rectify the situation. Even after me explaining alot of us are hard of hearing and I have voice difficulties so can't speak over a noisy room. They sent us to the bar, which was full of men watching the football.... not impressed. Luckily the man at the bar arranged for us to move to the restaurant part and was happy to take drink orders from us there (although most of us just went to the bar). And even brought us biscuits. Him and another man came through who was equally lovely. So bit of a mixed bag, but certainly wouldn't rate the ladies on the front desk...