I’m visiting Kraków and I wanted to buy some birthday cards and some souvenirs. When I saw that this store offers them, I went in to see what they had. I found a nice birthday card, and I also spotted a cute neck pillow for travelling, so I snatched it up. I went to pay, and was served by an extremely sleepy worker. She gave me my change and never handed me the receipt, but I just brushed it off, thinking that I wouldn’t be returning anything. Although, as soon as I left the store, I realized that the neck pillow had some crazy motor in it, that was supposed to power a massage function in the pillow. But all the plastic and wiring in the pillow was so uncomfortable, that I just had to exchange it for a different one. And this is when all hell broke loose.. oh boy. I walked back into the store and politely asked if I could exchange the neck pillow for a more comfortable one (they’re the same price so I thought an exchange would be simple). The girl who served me rudely told me that she needs to see my receipt or else I won’t be able to exchange it. I argued then that I never received the receipt, but she was aggressively adamant that she gave it to me. As she stubbornly stuck by her opinion, the argument began to get heated, because I knew for a fact that I never received a receipt!! This resulted in an almost 20 minute dispute, which in the end involved a very aggressive manager telling me that I’m not the only woman in this world (I have no idea what that had anything to do with this 😅). If she was being so smart, I decided to tell her that I would be very happy to see the security footage of the worker NOT handing me a receipt, and then she told me that I have to come back in 2 weeks to go over the security footage because that’s when they receive it. What a joke! The whole point of this massive blurb is that I have NEVER EVER been treated so so poorly as a customer, and this whole dispute completely ruined my day. It was awful. I swear that all the other stores in Galeria Krakowska have such incredible customer service, but not here, no way. Please save yourself a trip to this store and go elsewhere if you’re in need of a birthday card or souvenirs, or in my case, a damn neck pillow.

I bought gift wrapping tape in this store for PLN 8.99. Under the Polish price list there was a German one and they sell this product for €0.99, i.e. 2 (!) times less. Not only did we pay more, but the product was of poor quality - it stained my box. I do not recommend.

(Translated by Google) Your "manager", if you can call this person so is tragic, an Ego larger than hers, expects respect from people, without having respect for employees. This person is unfit for the job. All it can do is sweep the floor ;-). Recruiting people lasts all the time, work literally for 2 months, because if you don't like it, you change it like gloves ;-). Chamska, not nice, she thinks she is Krolowa k ** wa Bona ;-) I do not recommend this place as a workplace. Who can, let him run away, because he will get neurosis. I advise against it with all my heart !!! (Original) Pani "kierownik" o ile mozna wogole tą osobe tak nazwac jest tragiczna , Ego wieksze niz ona cala , oczekuje szacunku od ludzi , sama nie majac szacunku do pracownikow. Ta osoba nie nadaje sie na to stanowisko pracy. Jedyne co moze robic to zamiatac podloge ;-). Rekrutacja ludzi trwa caly czas , praca doslownie na 2 miesiace , bo jak Pani "kierownik" sie nie podoba to sobie zmienia jak rekawiczki ;-) . Chamska, nie mila , mysli , ze jest Krolowa k**wa Boną ;-) Nie polecam tego miejsca jako miejsca pracy . Kto moze niech ucieka , bo sie nerwicy nabawi. Odradzam z calego serca !!!

(Translated by Google) Ladies at the request to reset the terminal, because the payments did not go from two cards, and the PIN code was correct when entering it and when shopping in another store 5 minutes ago, they said that this was not their problem and I certainly did something with the card, they laughed at me. Otherwise crowded service that complains you're trying to get through. Definitely a last visit. (Original) Panie na prośbę zresetowania terminala, bo płatności nie przechodziły z dwóch kart, a kod PIN się zgadzał przy wprowadzaniu oraz przy zakupach w innym sklepie 5 minut temu powiedziały że to nie jest ich problem i na pewno zrobiłam coś z kartą, wyśmiały mnie. Poza tym ciasno, obsługa która ma pretensje ze próbujesz przejść. Zdecydowanie ostatnia wizyta.

(Translated by Google) Poor, at least for me. Total chaos and zero thematic organization, food is right next to kinetic sand, for example, misleading. Prices are also put off. For a bunch of painted sticks - PLN 40. Lots of gift gadgets like lollipops in the shape of male sex organs, and next to it, designer baskets mixed with toys for children ... (Original) Słabo, przynajmniej dla mnie. Totalny chaos i zero organizacji tematyczne, jedzenie znajduje się tuż obok piasku kinetycznego na przykład, wprowadzając w błąd. Ceny też odstraszają. Za wiązkę pomalowanych patyków - 40 zł. Masa gadżetów prezentowych typu lizaki w kształcie męskich organów płciowych, a obok designerskie koszyczki pomieszane z zabawkami dla dzieci...

(Translated by Google) The lady "manager" yells at the employee half of the store, at the end says "I quote" or you will do it or me, but then it will be bad for you ". The manager would never do that lady :) can only sweep the floor. (Original) Pani "kierownik" wydziera się na pracownika na pół sklepu, na końcu mówi cytuję " albo ty zrobisz z tym porządek, albo ja ale wtedy będzie z Tobą kiepsko" . Kierownikiem bym tej Pani nigdy nie zrobiła :) może jedynie podłogi zamiatac.

Cool objects for funny decorations.

Beznadziejna obsługa, można stać godzinę przy kasie a jak się ktoś wola to typ potrawie jeszcze docinki robić że klient niecierpliwy. To teraz nie masz klienta

The bottom and 10,000 meters of silt. The attached photo shows a "cup" purchased on January 2 in the evening, it cost PLN 50. The rude lady didn't even offer to wrap the goods in wrapping paper, which was lying under the glass. It's hard, it happens. After packing the glass into my backpack, wrapping it in a towel and a sweatshirt, I set off for home. In the apartment I realized that instead of a beautiful decorated goblet in my backpack there was broken glass. Unaware of this state of affairs, I managed to cut myself, good thing I didn't lose a finger. The cup was made of such low-quality glass that it shattered without any impact, destroying my backpack as well. The next day, January 3, in the morning around 12 p.m. I arrived at the Nanu-Nana store in Galeria Krakowska to return the obviously defective goods. After placing the goods on the counter and meeting the saleswoman's empty, but already negative, look, I half-screamed: "What is this!?" I explained the above situation. The lady first announced that: "Sir, no one will accept this for you, it's mechanical damage." While looking for the receipt for the purchase, I pulled out of my pocket "funny beans of many flavors" from my pocket, a gadget also purchased the previous day at the Nanu-Nana bazaar. The lady then announced that I was a thief and, insulting me, she started calling the store's security, asking for their help in removing the "aggressive" customer from the store. Having no time for further fruitless discussions with the ill-mannered member of the Nanu-Nana crew, I left the store and engaged in conversation with the gallery's security guards. Having no grounds to stop me, the gentlemen wished me a nice day. As you can see from the story above, it is a ridiculous store with rude staff. Better customer service is already available in online stores, and quality in Chinese bazaars. Hopelessness. I don't recommend it to anyone. The case will most likely go to the Office of Competition and Consumer Protection and will be discussed higher within the Nanu-Nana structures themselves.

I saw the unpleasant sight of a cashier serving me with tears in her eyes, the store is narrow but the young girls are very nice, I go there often, but the manager screams at the customers and has a very unpleasant tone, as if she was forced to work there, she looks grumpy and laughs all the time. shop talking on the phone. The service there changes very often.

Let's start with the terrible, suffocating smell of rubber that makes you gasp as soon as you enter the store. Narrow passages, goods (including glass!!!) unprotected, which means that a potential customer may get injured at any time. Product quality - disaster! Chinese food of poor quality, with many imperfections, dirty, smelling of rubber and glue, dusty, at prohibitive prices.

Sklep odstrasza klientów zachowaniem pracowników. Rzeczy niezabezpieczone, szklane kubki bardzo łatwo potłuc za co winę ponosi klient. Brak przejścia przez co jest to nieuniknione

(Translated by Google) Cramped and crowded. A rearrangement of the shelves in the store would be nice (Original) Ciasno i tłoczno. Przydałaby się zmiana organizacji półek w sklepie

I was in this store on January 3. There was a tea next to the cash register, I took it to look at it and put it back in the spot by the cash register. The seller was dissatisfied and told me that I should return the tea or buy it. I explained that I didn't bring it to the cashier, it was sitting here. the salesman looked dissatisfied, as if I had brought this tea to the cash register and left it there. There was no apology for the allegations against me. The visit to the store left me with an unpleasant feeling, it's not the first time I have encountered an unpleasant face from a salesperson in a store.

(Translated by Google) Funny things ! I recommend (Original) Śmieszne rzeczy ! Polecam

(Translated by Google) Nice shop, lots of interesting little things to decorate your home for the holidays and more. (Original) Fajny sklep, wiele ciekawych drobiazgów do dekoracji domu na święta i nie tylko.

(Translated by Google) A tight, good choice (Original) Ciasno, spory wybór

Nie wiem jak mozna tak brzydko zapakować zakupy (w papier) komuś świadomie, to chyba jakis nieśmieszny zart

Rude employees, glass cups stacked on top of each other, narrow aisles, full of customers. Please arrange glass objects more wisely, because innocent and unaware customers will later be responsible for this. Unfortunately, such a situation happened to me - I caught the corner of my jacket on a glass that was standing on the very edge, the employee started to scare me with the police, instead of explaining the situation politely...

I do not recommend this place because of how they treat customers there. The store is narrow, so I accidentally caught the net on a glass that was on the shelf at the bottom. The lady who served there treated me very rudely, ran to me and shouted to the entire store that this was not done and I had to pay for it at the cash register. I was so shocked that I didn't say anything and went to pay for the thing I had accidentally tapped and which I thought was in the wrong place. I will never visit this place again and I do not recommend it to anyone because the customers there are treated very unpleasantly. I am asking the management to train employees in the culture of service.

Unfortunately, I do not recommend it. The entire store is full of boxes. There's no way to get through. The goods are scattered on the shelves and largely damaged. Store employees are not nice and unhelpful.