(Translated by Google) The service is hopeless and it will be too much praise for these people !!! I have never encountered anything like this in my life! I advise against anyone visiting this store! (Original) Obsługa jest beznadziejna, i to i tak będzie zbyt dużą pochwałą dla tych osób!!! Jeszcze z czymś takim w życiu nie spotkałam się! Odradzam każdemu odwiedzenia tego sklepu!

(Translated by Google) The service in the store is very rude. I wanted to return the clothes I bought in the store the previous day, for which I paid with my husband's card. When paying, no one was bothered by the fact that I was not the owner of the card (even though the husband was not present). The problems started when I wanted to return the clothes. I was then told that the money would not be returned to me as I am not the owner of the card. The lady offered me a return on the gift card, then stated that she had finished the conversation. Apparently, it was a saleswoman / manager, but she did not want to introduce herself, hiding behind the GDPR. I hope that when I go there again with the card owner, I will be able to arrange the refund. Either way, there is no consistency in the behavior of the staff and could use more culture. (Original) Obsługa w sklepie jest bardzo niemiła. Chciałam zwrócić zakupione w sklepie, poprzedniego dni ubranie, za który zapłaciłam kartą męża. Przy płaceniu nikt nie robił problemów, że nie jestem właścicielem karty (mimo, że mąż nie był obecny). Problemy zaczęły się, kiedy chciałam ubranie zwrócić. Powiedziano mi wówczas, że pieniądze nie zostaną mi zwrócone, gdyż nie jestem właścicielem karty. Pani zaproponowała mi zwrot na kartę podarunkową, po czym oświadczyła, że skończyła rozmowę. Podobno była to sprzedawczyni/ kierowniczka, ale nie chciała się przedstawić, zasłaniając się RODO. Mam nadzieję, że jak pojadę tam ponownie z właścicielem karty uda mi się zwrot załatwić. Tak, czy inaczej brak jest konsekwencji w postepowaniu personelu i przydałoby się mu więcej kultury.

Super

(Translated by Google) I strongly advise against. Today my wife went to the store to buy her daughter a suit, the gracious lady saleswoman said that she is not in the store, but in an hour she will take the suit from the warehouse. After an hour we came again and the Lady replied that, unfortunately, only the cap is missing. Ladies and Gentlemen, these are the mockeries of this shop and service. (Original) Zdecydowanie odradzam. W dniu dzisiejszym żona poszła do sklepu zakupić córce kombinezon, łaskawa Pani sprzedawczyni powiedziała że nie ma na sklepie ale za godzinę ściągnie ów kombinezon z magazynu. Po godzinie przyjechaliśmy powtórnie i Pani odpowiedziała że niestety kombinezonu nie ma tylko sama kapsla. Drodzy państwo to są kpiny ten sklep i obsługa.

Go on, treat yourself, there is always something to buy at the garment store

The worst customer service I’ve ever experienced. I bought 2 sweaters in Zara's men's department. I got home and I noticed that on one of the sweaters was an attached security clip that usually gets removed by the cashier. This sweater wasn’t even on the receipt, there was a different, more expensive item on it. So clearly I was overcharged. I thought this whole thing could easily be resolved by the store but since I was home already and live 40 miles away from that store I resorted to contacting Zara customer service over the phone. Zara customer service advised me that I must go to that store so the tag can be removed and the money returned. They assured me they will inform the store beforehand of this whole situation. So I drove to that store and here is where it gets interesting. I met with a young lady who was a shift/store manager (SM) and I proceed to explain to SM what happened. Obviously, the customer service that I contacted did not pass on any information to her. I placed the tagged sweater on the counter and explained that it has a security tag attached to it and so on. SM literally pushed the item towards me and said and I quote: „I don’t know how you managed to walk out the store with this but there’s nothing I can do.” At that point, I can only assume that SM thought that I stole this item. I ignored SM's tone and obnoxious behaviour and I immediately pointed out that there are cameras looking at us right now so can SM check the recordings and we can move on. SM's answer to that was that there is no security team on-site at the moment to check recordings. I asked SM to at least try to contact them and SM did try, 3 times and no one answered. So on Saturday afternoon at 1PM, there is no security looking at the cameras in the Zara Rzeszow store. Just to show how ignorant and rude this person was I asked her to check the store inventory because if I have this sweater with me and it’s not on the receipt that means technically this item is still in stock. And it was. No surprise here. BUT when I asked to check for the item that was actually on the receipt and I was charged for and technically shouldn’t be in stock I was told „no” to that request. After like 30 minutes of this nightmare SM advised me that video records will have to be investigated and this can be done on Monday morning. I thought ok, fair enough. I asked her 3(!) times to give me a call on Monday so I know what was happening and I left. Monday came and I received no call so I drove to that store again. This time there was a different SM there who I had to explain the whole thing again. The SM couldn’t provide any help because she was not aware of any of this and she would have to speak to the SM that I met the first time. I went home with the same security-tagged sweater for the third time. Fun fact: I walked with this item through security gates 3 times and it did not trigger the sound alarm. I pointed that out to the staff just to be told ‘oh I don’t know why it’s not working’. At that point, I was going to give up, take the loss and throw this famous sweater into the bin and forget about this whole thing. As a last resort, I contacted Zara customer service over the phone and I wanted to make a complaint. I explained everything to the customer rep and he pointed out that this whole thing has been passed on to a store director and he guaranteed that all I have to do is go to that store again and I’ll get what I want. So I did go to that store again to meet with a Store director (SD) who was aware of what needed doing in my case. SD pressed a few buttons on the screen, took the tag off and walked away. Cashier returned the overcharged amount to my debit card. No thank you, no sorry, nothing. Explains why store/shift managers have no customer skills whatsoever. So to sum up how much did a PLN 120 (EUR 25) Zara sweater cost me: Fuel: PLN 180 (EUR 38) – 3 trips Time: 7 hours (!) – time spent to get to the store, time in the store, time on the phone with customer service. PS. I don’t even wear that sweater, I don’t like it.

Ok

Good )

Zara have a selective collection at this location..Best to visit

The lady at the front desk was very racist I sent additional complaint to Zara helpline it was a disgusting service

The staff are not friendly

Super

Super

Разочеровал данный магазин. Места много, вещей мало и толкового и померять нечего. Не удобно расположены вещи, искала сестре джинсы и футболки, чуть не чекнулась Футболок так и не нашла, а джинсы одни купила. В Кракове магазин намного больше понравился