2/5 Barbara 3 years ago on Google
We've
checked
into
the
deluxe
room
and
found
urine
splashes
on
the
underside
of
the
toilet
seat
which
at
my
request
was
cleaned
and
we've
received
two
complimentary
drink
vouchers
(which
we
found
to
be
a
very
professional
gesture).
At
bedtime
we've
tried
to
run
the
AC
or
fan
as
the
room
was
a
bit
too
warm
for
us
but
we
couldn't
get
the
system
working.
Again
we
troubled
the
reception
help
yet
it
couldn't
be
remedied.
Furthermore,
a
simple
room
fan
was
not
available
and
the
room
windows
don't
open.
The
bed
and
the
sheets
were
very
comfortable
but
my
night
was
not.
I
felt
too
warm
with
the
covers
on
or
too
cold
with
them
off.
In
addition,
whoever
occupied
the
room
above
ours
was
sleepless
until
3
am
and
walked
or
rather
stomped
on
their
heels
there
and
back
and
kept
flushing
their
toilet
at
regular
intervals
which
sounded
distinctly
in
the
night's
quiet.
I
tried
to
sleep
through
the
noises
and
had
finally
settled
to
a
decent
sleep
at
about
5
am
-
but
6
am
was
my
wake
up
time.
It
happens
that
we
don't
always
get
a
great
night
sleep
and
I
wasn't
going
to
complain
again
.
We
had
a
breakfast
at
the
hotel
(very
nice)
prior
to
catching
an
early
train
but
I
could
not
contain
my
indignation
when
at
checkout
I
was
informed
that
we
have
an
additional
90
PLN
charge
for
the
breakfast
(2
people)
which
was
apparently
not
included
in
the
room
rate.
I
protested
and
explained
to
the
receptionist
how
we've
selected
the
deluxe
room
with
breakfast
included.
She
rejected
my
argument
as
impossible.
It
is
not
my
habit
to
complain
or
to
write
bad
reviews
but
I
wished
that
I
had
more
time
before
taking
my
leave
of
the
BB
hotel
so
I
could
discuss
the
issues
with
a
manager
there
and
then.
However,
I
did
follow
up
with
an
email
to
which
I
have
never
received
a
response.