SPORTS DIRECT image

SPORTS DIRECT

Clothing store Shoe store Sporting goods store Sportswear store Bicycle store Outdoor sports store Running store Soccer store Tennis store

😠 Not a store, but a total misunderstanding. I tried to buy something in this store several times and it was a disaster. The staff deliberately ignores the customers. They ignore any requests. I asked for my sports shoe size and the employee standing next to the shoes said. Someone will come over soon... People often mention shoes, store, sklepie, service, buty, jest, size, recommend, polecam, lady,


Address

Millenium Hall Centrum Kulturalno, Handlowe, Aleja Majora Wacława Kopisto 1, 35-315 Rzeszów, Poland

Website

www.sportsdirect.com

Contact

+48 17 250 21 70

Price rating

$ $$$

Rating on Google Maps

2.30 (124 reviews)

Open on Google Maps

Working Hours

  • Saturday: 10 am to 9 pm
  • Sunday: Closed
  • Monday: 10 am to 9 pm
  • Tuesday: 10 am to 9 pm
  • Wednesday: 10 am to 9 pm
  • Thursday: 10 am to 9 pm
  • Friday: 10 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: shoes (33) store (31) sklepie (17) service (11) buty (11) jest (11) size (8) recommend (8) polecam (8) lady (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Silhouette 7 months ago on Google • 10 reviews
    Not a store, but a total misunderstanding. I tried to buy something in this store several times and it was a disaster. The staff deliberately ignores the customers. They ignore any requests. I asked for my sports shoe size and the employee standing next to the shoes said. Someone will come over soon. After 15 minutes I met the manager and told him how it should be. To which the branch manager told the boy to give him his shoes. I measured something wrong, but I think it might be OK. At the checkout, it turned out that there were two shoes in different sizes. The lady at the cash register didn't call anyone and asked to go and find someone to change it. I went, the ignorance on the part of the staff for the next 30 minutes made me have to go up and tell the guest it's not nice that it's not done that way. The guy threw his shoes on the bench and went somewhere and didn't even plan to look for my size. I went to the cash register and made a small fuss about the unprofessional service, and the lady finally brought the shoes herself. I spent almost an hour and a half in the store unnecessarily. I don't recommend buying anything there. I've been there a few times and there have been some problems while driving. I don't think I'll go back to this store.
    8 people found this review helpful 👍

  • 1/5 Tomasz B. 1 year ago on Google
    (Translated by Google) The six-year-old's shoes lasted 2 weeks. The material on both shoes cracked and the sole fell off. The store rejects complaints claiming that the shoes were not used properly, but they are properly made. I will add that the child has several pairs of shoes, cleats, indoor shoes and shoes for the so-called smashing around the yard, so you can imagine how many times the child has had these shoes on his feet. 2 weeks is definitely too short for shoes of this brand and price. I advise you to think before shopping in this store, whether we will want to advertise the purchased item or throw it in the trash. A complaint in this store is tantamount to throwing it in the trash, so I advise shopping in another store. Not very pleasant service. I strongly advise against this store! Too bad you can't give 0 stars. (Original) Buty sześciolatka wytrzymały całe 2 tygodnie. W obu butach popękał materiał i odkleiła się podeszwa. Sklep odrzuca reklamacje twierdząc, ze buty nie były prawidłowo użytkowane , ale za to sa prawidłowo wykonane . Dodam, ze dziecko posiada kilka par butów, korki, halówki i buty do tzw tłuczenia po podwórku wiec można sobie wyobrazić ile razy dziecko miało te buty na nogach. 2 tygodnie to stanowczo za krótko jak na buty tej marki i ceny. Radzę się zastanowić przed zrobieniem zakupów w tym sklepie, czy będziemy chcieli reklamować kupiona rzecz, czy wywalimy do kosza. Reklamacja w tym sklepie jest równoznaczna z wyrzuceniem do kosza,wiec radzę zakupy w innym sklepie. Do tego mało przyjemna obsługa. Stanowczo odradzam ten sklep! Szkoda, ze nie da się dać 0 gwiazdek.
    7 people found this review helpful 👍

  • 1/5 marcin m. 9 months ago on Google • 23 reviews
    I've been trying to buy a basic Reebok shoe model 6 times in a few months and sizes are always missing. Once I got a good size from a saleswoman, only one, instead of being gray, was almost white (faded). Without a shadow of a doubt, the saleswoman gave me such shoes after looking inside. And today, asking for help, the ladies in the department told me to wait.... It's difficult to provide the product.... I would still understand if there was traffic or delivery.... It's better to take care of the hurdles.... I was the last one here once....
    6 people found this review helpful 👍

  • 1/5 Sy L. 6 months ago on Google • 123 reviews
    On October 17, I wanted to buy shoes. Unfortunately, when asked about the differences in sizes, the gentleman said that he didn't wear women's ones, so how should he know? I started to explain that 39 are smaller than 38 - "if they are too small, go to the men's section." I have never encountered such rude service anywhere. And I will definitely not even visit this store again
    2 people found this review helpful 👍

  • 1/5 Ilona K. 1 year ago on Google
    (Translated by Google) Failure to inform the customer that there is no possibility of returning the goods in their store with the possibility of recovering the money. The refund is possible only on a "gift card", or rather on a funny receipt that can be slightly lost or may fade very quickly. (Original) Brak informowania klienta o tym, że w ich sklepie nie ma możliwości zwrotu towaru z możliwością odzyskania pieniędzy. Zwrot możliwy tylko na „kartę podarunkową”, a raczej na śmieszy paragon, który można lekko zgubić lub bardzo szybko może wyblaknąć.
    6 people found this review helpful 👍

  • 1/5 Sławomir �. 4 months ago on Google • 6 reviews
    The worst store I have ever shopped in. First and last time😡 The shoes fell apart after 5 months and they do not accept complaints because it is not the manufacturer's fault. Clowns and all that
    3 people found this review helpful 👍

  • 1/5 Małgorzata H. 10 months ago on Google
    Obsługa w sklepie to masakra. Kolejka przy kasie robi się coraz większa, a kasa czynna jest tylko jedna, mimo że obok stała druga Pani z obsługi i przyglądała się całej sytuacji. A poza tym to mogliby zadbać o czystość bo też zostawia wiele do życzenia.
    3 people found this review helpful 👍

  • 1/5 Kasia 7 months ago on Google • 3 reviews
    The service in the store is dramatic, especially the blonde lady with glasses, I probably work there as a punishment. She has no competence whatsoever, she stands in the store talking on a private phone when there is a huge queue at the cash register and she is served by a new employee who does not try to help in any way during the first days of work. The cashier was a very nice girl, but she was stressed about the whole situation. I visited this store twice in a week and I don't recommend the same situation.
    3 people found this review helpful 👍

  • 1/5 Jan B. 10 months ago on Google
    Porażka ... Znaleźć obsługę sklepu graniczy z cudem- do kasy też czekanie naście minut bo nikt się nie kwapi żeby podejść. Czytając poprzedzające opinie aż jestem pełen podziwu że sieć sportsdirect nie reaguje, tak samo centrum handlowe MH.
    3 people found this review helpful 👍

  • 1/5 Solidstach 1 year ago on Google
    (Translated by Google) I was sold shoes half a size too small, even though I had specifically asked for the correct size. I only noticed at home when I tried to put on both at once. The phone number listed on Google and on the company's website is a joke, no one answers. I found out in the store that I cannot exchange for a larger size, so I tried to advertise the goods. The complaint was rejected. The cash register is perfectly hidden in the store, it's hard to find. I strongly advise against shopping in this store. (Original) Sprzedano mi buty o pół numeru za małe, mimo iż prosiłem wyraźnie o właściwy rozmiar. Zauważyłem dopiero u siebie, kiedy spróbowałem założyć obydwa naraz. Numer telefonu podany w Google i na stronie WWW firmy to żart, nikt nie odbiera. Dowiedziałem się w sklepie, że nie mogę wymienić na większy rozmiar, więc próbowałem reklamować towar. Reklamacja została odrzucona. Kasa jest doskonale ukryta w sklepie, trudno ją znaleźć. Stanowczo odradzam zakupy w tym sklepie.
    3 people found this review helpful 👍

  • 1/5 Marek Z. 5 months ago on Google • 16 reviews
    The store is a disaster. I advertised trekking shoes that theoretically have another 6 (six) months of warranty. The complaint was not accepted and the shoes are falling apart. They are cracked at the bends and the so-called worn out. "heels". The service was unpleasant.
    2 people found this review helpful 👍

  • 1/5 Krzysiek 6 months ago on Google • 9 reviews
    This store's service is a total failure, as is the warranty process. He has been advertising his shoes for a good 6 months due to the incompetence of this store's staff. The store has not sent an SMS for a month, for which it declares a maximum of 14 days
    2 people found this review helpful 👍

  • 1/5 Bartek T. 6 months ago on Google • 7 reviews
    The gentleman who deals with the shoes department is a big mistake... I asked to check the availability of shoes and I received the answer that they are there and "he will bring them soon", then he comes back in 10 minutes and receives no answer about the shoes, immediately later the gentleman is wearing completely different ones. taking care of someone else's shoes, I ask for help again and the man still disappears for a few minutes and then says he won't find them for me because NO and leaves. If you don't like your job, it's best to simply change it.
    2 people found this review helpful 👍

  • 2/5 Andrey P. 5 years ago on Google • 5 reviews
    One consultant for the whole big shop and only one cashier is working. At Saturday.
    2 people found this review helpful 👍

  • 1/5 Sabina L. 1 year ago on Google
    (Translated by Google) It is worth informing customers that the prices from the boxes do not apply because they are "only" boxes for shoes - as the lady from the cash register informed me. The price on the box is different and the shoes are 2x more expensive at the checkout, I advise you to pay attention to this for future customers. There is no information about this in the store. I do not recommend! (Original) Warto informować klientów że ceny z pudełek nie obowiązują bo są to "tylko"pudełka na buty- jak poinformowała mnie Pani z kasy. Cena na pudełku inna a przy kasie buty 2x droższe, radzę zwracać na to uwagę przyszłym klientom. W sklepie brak informacji na ten temat. Nie polecam!
    2 people found this review helpful 👍

  • 1/5 Jakub 9 months ago on Google
    Podczas zwrotu towaru nie możemy odzyskać pieniędzy w takiej samej formie jaką płaciliśmy. Sklep twierdzi że ma własny regulamin, który ma się nijak do regulaminu na stronie. Regulamin sklepu jest dostępny na paragonie, iformacja o warunkach zwrotu jest zawarta DOPIERO na paragonie. Według Sports direct ich regulamin jest nad prawami konsumenckimi. Nie polecam. Omijać szerokim łukiem.
    2 people found this review helpful 👍

  • 1/5 Szymon L. 3 months ago on Google • 7 reviews New
    Thieves!!! I bought my son corks for PLN 300 and they fell apart after 3 months, of course they didn't honor the warranty Give a wide berth
    1 person found this review helpful 👍

  • 3/5 Alan W. 1 year ago on Google
    (Translated by Google) The service was terrible, I wanted to see how much a longboard costs and the lady said that she could not see it and then said that it is not for sale, it is hanging and why is it there if you cannot buy it? But shoes and clothes are ok (Original) Obsługa fatalna chciałem zobaczyć ile kosztuje longboarda i pani powiedziała że nie może zobaczyć a potem powiedziała że nie jest do sprzedania to jak wisi i jest to po co tam jest jak się nie da kupić ? Ale buty ok i ciuchy
    1 person found this review helpful 👍

  • 1/5 Marcin L. 1 year ago on Google
    (Translated by Google) Service drama, misleading the customer: different prices on the shelves, different at the checkout. Answer the lady at the checkout: we are under no obligation to change prices, apparently the shoes were not properly placed. Purchased 2 pairs of shoes and the price on the box is different than at the checkout. 2X EXPENSIVE SHOES. If you want to return: only for a gift card. (Original) Obsługa dramat, wprowadzanie Klienta w błąd : inne ceny na półkach inne przy kasie. Odpowedź pani przy kasie : nie mamy obowiązku zmieniać cen , widocznie buty były źle odłożone . Zakupione 2 pary butów i cena na pudełku inna niż przy kasie. BUTY 2X DROŻSZE. Przy chęci zwrotu : tylko na kartę podarunkową.
    1 person found this review helpful 👍

  • 1/5 Dominik P. 10 months ago on Google
    Sklep jest dramatyczny. Bluza oddana 3 dni po zakupie na reklamację, gdyz nie zauważyłem pęknięcia szwu na rękawie. Oczywiście reklamacja nie uznana. Powinni mieć w logo "reklamacji nie uznajemy".
    1 person found this review helpful 👍

  • 1/5 Maciej _. 9 months ago on Google
    Obsługa tragiczna, duże kolejki tylko jedna kasa czynna, przebieralnia to po prostu żart jest mała, zero w niej prywatności i są tylko 4 nie da się w niej zmieścić a pełen sklep ludzi. Serdecznie nie polecam
    1 person found this review helpful 👍

  • 2/5 Bear R. 10 months ago on Google
    W sklepie panuje chaos, nie ma w pobliżu pracowników. Buty wystawione na wystawie a nie było pudełek z tymi butami więc zrezygnowałam z zakupu. Znaleźć coś graniczy z cudem, mikroskopijnie małe lusterka na dziale z butami, których szukałam z 10 minut. Regały zbyt blisko wystawy z butami, co robi się ciasno i ciężko z daleka zerknąć jakie buty są do dyspozycji. Po kilkunastu minutach nerwówki w tym sklepie wyszłam wkur***.
    1 person found this review helpful 👍

  • 1/5 Pysiak 1 year ago on Google
    (Translated by Google) I do not recommend the store. They reject all complaints on the grounds of "bad use or too small size of shoes", even though the size was chosen correctly. The first and last time I shopped in this store, I do not recommend it. To all those who have also rejected the complaint, I recommend that the matter be referred to the consumer ombudsman (Original) Nie polecam sklepu. Odrzucają wszystkie reklamacje, tłumacząc się "złym użytkowaniem lub za małym rozmiarem obuwia", mimo, że rozmiar był dobrany prawidłowo. Pierwszy i ostatni raz zrobiłam zakupy w tym sklepie, nie polecam. Wszystkim, którym również odrzucili reklamację, polecam kierować sprawy do rzecznika praw konsumenta

  • 1/5 Ka S. 1 year ago on Google
    (Translated by Google) I do not recommend. I wish I had read the reviews on this store before purchasing. Not very nice service. Shoes purchased for PLN 300 broke after not all 5 months of occasional use and the complaint was not considered. I will never shop at this store again! (Original) Nie polecam. Żałuję że przed zrobieniem zakupów nie przeczytałam opinii na temat tego sklepu. Niezbyt miła obsługa. Zakupione buty za 300 zl pękły po nie całych 5 miesiącach sporadycznego użytkowania i reklamacja nie uwzględniona. Nigdy więcej w tym sklepie zakupów nie zrobię!

  • 1/5 Dawid 1 year ago on Google
    (Translated by Google) I do not recommend. Misleading customers. I filed a claim on November 3rd which was supposed to be resolved within 2 weeks. I was supposed to be informed by SMS with feedback - I haven't received one until today. After exactly 2 weeks, I went to the store myself, however, I was informed that the shoes were not available yet. In two days I decided to visit the store again thinking that maybe now I will get information about my shoes. To my surprise, it turned out that the shoes have been waiting for me for over a week. (Original) Nie polecam. Wprowadzanie klientów w błąd. Złożyłem reklamacje 3 listopada która miała zostać rozpatrzona do 2 tygodni. Poinformować mnie miał SMS z informacja zwrotna - takiego do dzisiaj nie dostałem. Po upływie równo 2 tygodni zgłosiłem się sam do sklepu jednakże poinformowano mnie że butów jeszcze nie ma. Za dwa dni postanowiłem ponownie odwiedzić sklep z myślą ze może teraz dostanę informacje na temat swoich butów. Ku mojemu zdziwieniu okazało się ze buty czekają na mnie już od ponad tygodnia.

  • 1/5 Katarzyna Szwed - S. 1 year ago on Google
    (Translated by Google) Nice stuff in the store but terrible service. No person at the checkout, no people in the store. Shopping at this store is hard. (Original) Fajne rzeczy w sklepie, ale obsługa fatalna. Brak osoby przy kasie, brak osób na sklepie. Ciężko robi się w tym sklepie zakupy.

  • 1/5 Katarzyna G. 1 year ago on Google
    (Translated by Google) Very rude service, the lady speaks not clearly with a haughty tone, this is my last purchase in this store (Original) Bardzo niemiła obsługa, pani mówi nie wyraźnie z wyniosłym tonem, to moje ostatnie zakupy w tym sklepie

  • 2/5 Maciej Mateusz T. 1 year ago on Google
    (Translated by Google) Great selection and good prices. Unfortunately, apart from that, it's just a regular sports supermarket. Terrible service. You need to look for the Lord, because hidden behind the dust, they arrange chats. They will check the availability with a scanner, ask nothing more than advise, bring what you ask for, then run away before you can say anything and you have to look for them again... (Original) Duży wybór i dobre ceny. Niestety poza tym to zwykły sportowy supermarket. Obsługa fatalna. Pan trzeba szukać, bo schowane za pyłami urządzają sobie pogaduchy. Sprawdzą skanerem dostępność, nic nie dopytają, niż nie doradzą, przyniosą o co prosisz, po czym uciekają zanim zdążysz cokolwiek powiedzieć i znów trzeba ich szukać...


Call +48 17 250 21 70 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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