A nonsense. The delivery must be made at the time I am working (at home). To make sure, through their application, I inform them that they can deliver the package to the bakery in front of the house. The time comes and they don't deliver it, so I have to go look for it at the branch, because I need it to work. It arrived and the box, in which it is specified that it is "very fragile", full of bumps and scratches. I just hope to be able to work with the computer tomorrow, because if it's because of them "we don't know the content and its condition is not our responsibility." Incredible, simply

The worst customer service from a delivery company, the second time I pay for shipping and delivery through this company and on both occasions they tell me that they came and that no one was home. Which is a lie because I've been waiting for the package all day and no one called the house. On top of that, they say they called me on the phone and that there was no coverage. But the coverage on my street is exceptional and I have no missed calls. You pay and on top of that you have to go get it. I really don't understand how this company works. And even less the attention received later by phone. Better place your orders through another company

APPALLING. Every time I wait for a package they never deliver it. I have to go to the delivery company. The carrier in my area says it happens and it doesn't. Today I've been at home waiting all day. It appears that it happened at 12:30 p.m. and it is not true. Always does the same. I live in an urbanization and it seems that it doesn't want to go up. Come on, I pay for transportation for nothing. This has happened to me every time Nacex comes with other companies, it doesn't happen to me.

(Translated by Google) The Granollers branch is a disaster, every time I have a package from this agency I tremble. They say that they come home and there is no one and it is not true, it has happened to me twice and when you go to pick it up because they force you to go to the delivery service it is sad, they treat you almost doing a favor. If I have to buy a product and there is another option other than Nacex, I do not hesitate to choose it. (Original) La sucursal de Granollers es un desastre, cada vez que tengo un paquete de esta agencia tiemblo. Dicen que vienen a casa y no hay nadie y no es verdad, me ha pasado dos veces y cuando vas a recogerlo porque te obligan a ir el servicio de entregas da pena, te tratan casi haciendo un favor. Si tengo de comprar un producto y hay otra opción que no sea Nacex no dudo en escogerla.

Unpresentable. They come after hours. They do not locate you and are NOT to return the next day. On top of that, they want me to go get the package from the office...

(Translated by Google) Very bad service. Very friendly office staff, yes. The 1st day that they were going to deliver my package I received a message that I was absent ... But I have not moved from home. I call and they tell me that they will deliver the next day ... The same thing, they say I'm absent, they don't call me on my mobile either. Finally I had to go to their facilities. (Original) Muy mal servicio. El personal de oficinas muy amable, eso sí. El 1er día que iban a entregarme mi paquete recibo un mensaje que estaba ausente... Pero no me he movido de casa. Llamo y me dicen que harán la entrega al día siguiente ...Lo mismo, dicen que estoy ausente, tampoco me llaman al móvil. Finalmente tuve que ir yo a sus instalaciones.

(Translated by Google) VERY BAD EXPERIENCE, I GIVE A STAR BECAUSE I CAN'T PUT ZERO. They do not call before passing, and on top of that they do not wait even 30 seconds, you are a transport agency with a terrible quality of service, I do not know how they can continue to hire you. Above as the fault of the customer that the delivery man does not have, why wait even 1 minute. Customer service even worse (Original) MUY MALA EXPERIENCIA, DOY UNA ESTRELLA PORQUE NO PUEDO PONER ZERO. No llaman antes de pasar, y encima no se esperan ni 30 segundos, sois una agencia de transporte de pésima calidad de servicio, no se como os pueden seguir contratando. Encima como que la culpa del cliente que el repartidor no tiene, porque esperar ni 1 minuto. La atención al cliente incluso peor

They are a disaster, I asked them to bring me the package and there was no way for them to always understand it in the morning and they sent me messages saying that the delivery time had expired until they sent it to me in the afternoon because I complained to the company that he sent it to me

4 envíos he recibido a través de ellos. 3 de ellos no han llegado a repartir porque no llegaba el transporte, al día siguiente tampoco llegaba. Un día se estropeó la furgoneta y es factible, lo entiendo, pero que todas las entregas no lleguen porque no da tiempo.. les faltan recursos, organización.

(Translated by Google) All very bad, the worst transport company I know. Every time something has to arrive through Nacex, the same thing happens to me, they don't call home, and then they tell you that it has happened and there was no one, they never call because in many requests they have always done the same to me. In the end, you always have to find out yourself where your package is and go look for it personally. In fact, for a long time when I see that the transport is Nacex I cancel the order or I do not do it directly. (Original) Todo muy mal, la peor empresa de transportes que conozco. Cada vez que tiene que llegar algo por Nacex me pasa lo mismo, no llaman a casa, y después te dicen que es que han pasado y no había nadie, nunca llaman porque en muchos pedidos siempre me han hecho lo mismo. Al final siempre tiene que ir uno mismo averiguando donde esta tu paquete y irlo a buscar personalmente. De hecho hace tiempo que cuando veo que el transporte es Nacex anulo el pedido o directamente no lo hago.

The management was good and without wasting time.

I receive a text message on my mobile telling me that my package can be collected from Nacex Granollers between 8am and 8pm. I go there at 3.15pm and they tell me it's closed and they can't give me the package! Need to rectify!

The girls in the office are super friendly and nice, always willing to help! 0 problems

Atenció deprorable. Quan hi ha un problema amb el paquet les persones que t'atenen són maleducades i quan demanes de parlar amb una persona responsable la resposta es que no o que no atén trucades.

Suelo trabajar con nacex Granollers. Buen servicio de recogidas y entregas . Gran atencion telefonica.

DE LOS MEJORES SERVICIOS DE PAQUETERIA. LA ENTRADA SIN PAQUETES AL ALCANCE DEL PUBLICO, RECEPCIONISTAS AMABLES, PROFESIONALES Y TODO CONTROLADO. BUENA ORGANIZACION. LLAMAN Y TE TRAEN TU PAQUETE.

Muy buen servicio, rapidos y eficaces con varías opciones de entrega y el personal de atención en el punto de recogida en Pol. Industrial Ramassar muy amables y competentes.

Siempre hay que pelearse con ellos para que vuelvan a pasar. Si tienes la mala suerte de tener trabajo te ponen mil pegas para entregarte las cosas por la tarde.

No tenen punt de recollida de paquets (NACEX SHOP) en L'Ametlla del Vallès.

1. The delivery man indicates that I am not at home when I was. 2. They didn't call, claiming they didn't have a phone number when I had to enter my number to follow up. 3. After 3 days. Second delivery attempt without tracking update. 4. I call the office at 3 different hours and they don't answer. 5. I go to the office and call while I wait and listen to them hang up the phone while they are chatting inside. 6. It tells me that the package had been in the office for several days, all of this without updating tracking.

I already tremble when I order something and the agency is Nacex. It is the one I have the most problems with, as I have seen in many other comments they inform you that they have passed or called and it is a LIE. They don't come by anymore if you don't call them and pick it up yourself or tell them again another day. Awful!

Aunque la espera fue media, la chica que me atendió fue de lo más atenta y amble, sobretodo interesada en mi problema e intentar resolverlo. Y así fue

(Translated by Google) Despite the delay of the package that we were waiting for, the person in charge of Nacex Granollers (Anna Gracía), behaved very well and on a Sunday morning in August 2022, she delivered the package to us in person. Thanks. (Original) A pesar del retraso del paquete que estábamos esperando, la encargada de Nacex Granollers ( Anna Gracía), se portó muy bien y un domingo de agosto de este 2022 por la mañana nos entregó en persona el paquete. Gracias.

Después de pasar todo el día en mi casa esperando, llamo a media hora de que cierren y me dicen primero que el paquete lo tiene el repartidor y luego que lo tienen ellos en la oficina que si lo necesito vaya a buscarlo yo, de verdad que es una tomadura de pelo.

(Translated by Google) They can't deliver because I didn't hear the bell. They call me for next delivery. I say that I will pick it up at the offices that I have 5 minutes away. And perfect. No problem. Perfect. (Original) No pueden entregar pq no oì el timbre. Me llaman para siguiente entrega. Digo que lo recogeré en las oficinas que tengo a 5 minutos. Y perfecto. Sin problemas. Perfecto.

Molt contenta del servei i atenció al client, el paquet va arriba cuan ells van dir, en menys de 24h de Granollers a Olot. Molt recomanable el servei en general.

La sucursal de Nacex de Granollers. De vegades hi vaig doncs sembla que el repartidor no fica gaire bona voluntat en trobar-me i assegurar-se de l’horari. Habitualment quan vas fins allà són ràpids en atendre’t.

(Translated by Google) I have been working with them for several years, I send an average of 3 packages a day and it is rare that something happens with the shipment, when it happens they solve it quickly (Original) Llevo varios años trabajando con ellos, envío una media de 3 paquetes al día y rara es la ocasión en la que pasa algo con el envío, cuando se da el caso lo solucionan rapidamente

(Translated by Google) Lousy service and care. I was attended by a middle-aged woman with medium brown hair. I name her because her attention has been terrible. I have tried to send a computer and it has simply told me no, that it had to be packed and it has not offered me any solution, despite the fact that boxes appear on the Nacex website, it has not offered them to me. When I mentioned it, he told me that I couldn't fit a laptop (they even have boxes for bikes). Obviously I would pay for this service. What messaging does not offer this option? It is as if the post office did not offer you envelopes for shipping. When I have asked him for a solution to my problem, his answer has been that he look for my life and bring him the ready package. In short, we will not ship with Nacex. (Original) Servicio y atención pésima. Me ha atendido una mujer de mediana edad y melena media castaña. La nombro porqué su atención ha sido pésima. He intentado hacer el envío de un ordenador y simplemente me ha dicho que no, que tenía que estar embalado y no me ha ofrecido ninguna solución, a pesar que en la web de nacex aparecen cajas no me las ha ofrecido. Cuándo lo he mencionado, me ha dicho que no me cabía un portátil (tienen cajas hasta para bicis). Obviamente pagaría por éste servicio. Qué mensajería no ofrece ésta opción? Es como si en correos no te ofrecieran sobres para el envío. Cuándo le he preguntado por una solución a mi problema su contestación ha sido que me busque la vida y le traiga el paquete listo. En definitiva no haremos el envío con Nacex.

(Translated by Google) I've been waiting all afternoon for the courier and I get an incident like I'm not at home, but they haven't even called the bell !! (Original) Llevo toda la tarde esperando al mensajero y me sale una incidencia como que no estoy en casa, pero si ni siquiera han llamado al timbre!!

(Translated by Google) Good Attention, fast, friendly and efficient (Original) Buenas Atencion , rápidos amables y eficaces

(Translated by Google) Bad experience today. He had to give me an envelope at the agency, as agreed by phone And when he arrived, he told me that the messenger had it ..... Organization 0/10 Customer service and respect 3/10 Just raised the tone it was solved INADMISSIBLE (Original) Hoy mala experiencia. Me tenía que entregar un sobre en la agencia, como pactado por teléfono Y cuando llegó, me dice que la tiene el mensajero..... Organización 0/10 Atención al cliente y respecto 3/10 Sólo levantó el tono se solucionó INADMISSIBLE

(Translated by Google) After not delivering a package on the agreed day, this agency is called 20 minutes from its closing time, nobody picks up the phone. (Original) Tras no entregar un paquete el dia acordado se llama a esta agencia a 20 min de su horario de cierre, nadie coge el teléfono.

Tube que ir yo a buscar el pedido a su central , no me gusto

Últimamente los repartidores no pasan por el domicilio ni dejan ninguna notificación y te llaman de la oficina que pases a recoger el 📦. Creo que se están ahorrando viajes,muy mal.