I would give them 5 stars if they were open earlier, 11 is too late for an Urgent Care Center. Otherwise, it was a great experience. They were all very professional and concerned about my issue.

This was my first time going to this location. It is half a mile from my home, which is a great convenience for my family. They don't provide all services, but if you call and ask them they will let you know what they can do or not do for you. I took my daughter in because she was feeling sick and the nurse practitioner saw her, examined her, and gave us some advice. She also did a COVID test in the office on her. I'm glad she did that because my daughter was very nervous about getting the swab up her sinuses. The facility is clean, modern, and the staff are very nice.

Phone appointment is easy though my health provider not at all belonged. It's a make believe thanks to you phone operator you make my day easy too. Appointment done by you.

Front office lady was so rude and heartless. My child has an earache I arrived 30 minutes before closing I asked her if she could please ask the doctor if they can see my child and she told me to go to another Sutter 30 minutes away she didn’t mentioned it was by appointment only. So it was worthless

Excellent customer service by medical and administrative staff at Sutter Walk-In on Sunday 11/19/2023 at about 4:30 pm. Staff were helpful, knowledgeable and friendly. —————————————————————- On the same day at about 3:30 pm, I went to Sutter Urgent Care on Alhambra Blvd. Administrative staff asked if I had called and told me that they don't take walk-ins and had no appointments available from 4:00 pm through the remainder of the evening. There was one person sitting in the waiting area. When I called the Alhambra Blvd Urgent Care office on another occasion, I was told they could not help me and to go to the Natomas Med7 instead.

I had a very good experience on the video call with Rebecca Andews. She's very caring and helpful. When you're sick and don't know what to do, kind people make a whole lot of difference. The video call was convenient and easy to use.

Was able to get an appointment the night before for an eye problem, staff was very kind because I arrived 8 minutes late. Was seen promptly and received good care and Rx for my eye issue was sent to pharmacy right away. Thank you Maria and Manjit!

Was in and out quickly! Staff were friendly and professional. The place was really clean. The nurse gave me my immunization was AWESOME! I didn't even feel it!

I was seen right away which was great. I definitely recommend scheduling an appointment ahead of time. Everyone was nice. A lot of waiting in between which I have found at every location. I would go back.

I am only giving 3 stars. I would give less but my experience with the doctor and nurse was far better, and I would give them a much better rating. That being said, I will give the receptionist a solid Minus rating. She was a horrible first contact, I'm sorry I didn't get her name. Upon entering, I approached the desk where is was working. I was first to arrive. There was a problem with a mistake about my appointment time. It was actually the next day, but since it was a walk in clinic and they weren't busy, she agreed to take my anyway. I asked her if she accepted my insurance, she would not even make eye contact with me. She continues the conversation all the while never once looking at me and avoiding all eye contact. There was some misunderstanding about my insurance, but she soon found out that it was accepted. Ironed out the details and I swear it was like pulling teeth. She never looked at me, staring the whole time looking at her computer screens. I finished up checking in and before I walked to my seat I told her "she was seriously lacking customer service skills". She very sarcastically said "thank you". She's the first person you greet upon entering into a health facility. Many people are experiencing pain and discomfort. She needs to be a nicer person overall. She really left me feeling like I was not in a place that really cared about me. I had a bad experience with her overall attitude I'm sorry to say. There's definitely room for improvement. My nurse, and doctor however were great, and were very kind, and attentive. I would rate them with a solid 4 out of 5. Thank you Paula Newton

Had to go to a farther away one, as my initial choices were booked - but there are at least three within a reasonable distance so that was not too bad. Seen quickly and they were professional and thorough. Only "hiccup" was that I got to the pharmacy and my prescription had not been received. Had to call the call center and wait on hold while they called the clinic and got it sent which caused a bit of a delay. I do appreciate having this available!

Great service, very nice Doctors. Listened to me carefully and took into consideration my experience this far. Besides a little hiccup with tech in the beginning the appointment was easy and affective. I will be recommending this to my family and friends.

The nurse and doc were incredibly kind and patient while taking care of my two year old.

I have been sick for 3 weeks. First appt. was with an NP in Auburn (J. Pierson) & he was completely unhelpful. My 2nd appt, a phone appt in Sacramento, was fantastic. The PA listened to my symptoms, was kind, compassionate & prescribed several medications. Two days later, I am so much better & can finally take a full, deep breath! Thank you, M. Haneffant!

This wasn't a walk-in - I made a tele-health appointment online (I actually live in the Bay Area). But whatever - I was able to get a tele-health appointment for an hour subsequent to when I was online. I got a phone call confirming everything, and the P.A. showed up right on time - video worked smoothly. We talked for 10-15 minutes, she "called" an Rx into my local pharmacy, and I picked it up an hour later. Saved me infinite time driving to a clinic, sitting there, etc, and I got 90% of the quality I'd have gotten seeing somebody in person.

I had a quick and pleasant visit to Sutter West Sacramento. The staff was friendly, the office and rooms were clean, the place was quiet. Was in and out within 20 minutes for my appt.

I was there for preop covid test only required by Sutter Alhambra Outpatient Surgery clinic. They swabbed my nose & I left. I am now being erroneously charged a $20 copayment. This is wrong & United Healthcare have intervened on my behalf because the billing code is wrong & Sutter billing refused to correct it. I probably will have to file a complaint with California State Insurance Board. What a rip off Sutter billing service is. Never use them again.

Does not open at 8am, despite Google maps telling me otherwise

Zero stars** The person at the front desk this afternoon was horrible. I came in with my 2 year old. We had called his doctors office and they recommended we go to the walk in clinic for prompt services. He woke up with conjunctivitis. We arrived at 1235 to and empty front desk and waiting room. 2 more people walked in after us. About 10 min later a lady came from the back. I had been there the longest, but she checked the person that came behind me first. They had an appt, she told her to have a seat. I then went up and wanted to check my son in. Her response was that they have several appts and have to see those first and if there’s any time left they will see my child. I could not believe her answer. I said this is a walk in clinic and it clearly states no appointments are necessary. She said I can see why this might be confusing…. It was very condescending. She didn’t not ask for our info or check us in! I walked out. I am very disappointed and called my sons dr and let them know as well. I will be contacting whom ever runs this walk in clinic and filing a complaint.

Went today it was useless. No triage, and apparently only one staff person. She literally told people to go to urgent care or call their doctor. So you can pay two deductibles before) you get actual help. This place is only good for walk-in vaccine shots. Otherwise it's a waste of a deductible, waste of time, waste of space. It's a trap, it lures you in, makes you give your information so it can charge your insurance. I hope I get notice of class-action suit about these scams.

The staff at multiple walk-in clinics (Natomas and West Sac) were able to provide me with an appoint on very short notice prior to closing and all while most clinics were booked up solid for the night. I was desperate to get an appoint and was seen within an hour and a for a non-emergency appointment. It am grateful to the Doctor who was so kind and generous with her time and squeezed me in to get the medication called in that I desperately needed. I am extremely grateful to all of them.