Took my child in for being sick. Doctor only looked in ears and said ear infection. Never listened to the heart never listened to lungs even after expressing that he was making a weird grunting breathing sound herself. I asked her for testing for influenza, rsv, and covid since he's been exposed. She said sure then forgot to order them. Nurse came in to test and was only ready to test for rsv. I kept having to correct them to test for all three viruses. Nurse told me results for 2 test would be ready in 5 to 10 min. It's now 24 hours later with still no results online. I've tried to call for test results but the phone just rings non stop (10 min and still just ringing). My child had to be retaken to another doctor because they were very concerned about his breathing considering he has heart disease (which the doctor also knew about) overall very disappointed in the lack of care and communication.

The entire staff was very professional, prompt, and friendly. I was able to make a same date appointment for the time I wanted. I only had to wait 1-2 minutes before being roomed. The NP Renata was thorough and very helpful, and provided great care!

Renata is the best Nurse Practitioner and is a genuine human being that does so much for the community taking care of us. Im glad I was able to get my issue checked out, get my prescription, and talk with her - she is holistic and explained why I was in pain. Thank you Renata! - God bless you and I hope you feel better too by patching us up. One day we'll all patch you up and throw you a party for taking care of us! - my wife included.

Renata and everyone at Instant Urgent Care is absolutely fantastic! My son has special needs and has difficulties going to doctors appointments and he feels so comfortable here and Renata is so patient and gentle with him. Renata also helped me with refilling a couple prescriptions when I was waiting to establish care and needed my medications. They are always friendly and very quick, even for walk ins! I cannot speak more highly about them and I have recommended my family to go there as well.

Extremely friendly and cozy clinic. I was seen promptly and the NP here was amazing, she was so kind and you could just tell she actually cares about what she does and the care she gives. I would definitely come back again.

So this turned out to be one of the better medical experiences I’ve had in years. They were a little busy, which is expected, but we’re genuinely apologetic about the wait. Perfect customer service. Great care. Felt like I was talking to a person not just a doctor. Hopefully I don’t have to come back for anything, but if I do, I’m glad it will be here!

Renata was very cordial, concise, thorough and a great communicator. I felt like she listened and heard everything I said and addressed everything I came in for. If there were more stars available, I would’ve given them to her. Thanks so much Renata!

I was in and out in no time. The Nurse Practitioner who treated me was very attentive and radiated warmth in her care for my health. Thank you!

Was very pleasantly surprised at how quickly I was seen. The staff is very friendly and I felt welcome. I felt confident that my doctor understood my problem and knew how best to remedy

Very friendly people who really cared about my Daughter. Got an appt quick within 2hrs. Super clean practice. We will definitely return for any future needs. Thank you!

I absolutely love this place! The front desk ladies are nice and quick getting us checked in. I have been twice. Once for myself and once with my daughter. Both times I’ve booked online. They always have many of same day appointments. Both times I’ve been I was literally in and out in 15mins. I had a spider bite, and my daughter had an air infection. Dr. Renata Holliman seen me and my daughter. She has a great personality, caring and patient with us. I will continue to use this place when my primary doctor can’t see us. I highly recommend if you need urgent care or just a check up. They are nice, caring, easy to get an appointment and you will be out in less than 20-30mins. Mine was 15 max both times. Anyways thank you Instant Urgent Care Rocklin.

I was a walk-in. The wait wasn’t very long.Nice and helpful woman at the counter. Renada (NP) was very caring and listened to my concerns and ordered the medication I needed. She was absolutely delightful❣️I’m finally feeling much better and I’m truly grateful.

This was by far the best urgent care experience I've had. I was able to book an appointment online for the same day. When I arrived, the appointment time was honored and I was quickly seen. The medical assistant was quick, attentive and thorough. I saw the doctor quickly and was informed of all of the next steps. I also received great communications via email and text.

Office is clean, staff professional and friendly. The MD was attentive and took care of everything. Much better experience than the large companies. I do believe this was the first time I've been seen on time instead of waiting for my appointment. Thanks Doc!

My 96 yr old mom could not get in to see her regular doctor but am I ever glad we went here for help. She felt so bad and in a matter of 12 hours she is definitely on the mend. Slept through the night for 1st time in a week! Very thorough. Wow! So relieved.

Staff is very friendly and efficient. PA Renata Holliman has been very diligent about prescribing appropriate medications based on lab results.

I've been overly impressed with this location. Not only do they stick by their name "instant" but their staff is wonderful. Always welcoming and very professional. Renata the physician we've seen three times there is absolutely outstanding. The fact that she asked for my daughter to return from an urgent care walk in appt to make sure her ear infection was improving, to me is the definition of superb patient care. She is very good with my daughter and speaks to her like the patient and not just to me as the parent. This is our go to place since we moved to the area and I definitely recommend it!

Can’t express how grateful I am that another office referred me here. I couldn’t get into my primary and did not want to have to go the emergency room. The staff was kind and quick to get me in and the Dr truly listened and cared. She ordered imaging, got me on meds and scheduled to follow up and see me the following day. I will definitely be using them in the future. Thanks for saving me a trip to ER when medical care was immediately needed and provided

I feel so blessed to have found this practice and NP Renata Holliman. I’ve never had a primary care doctor that 1.) I can easily schedule appointments with (let alone in person appointments), 2.) I can easily get a hold of through calls and messages, 3.) Actually listens to my symptoms and orders tests to see what’s going on, 4.) Actually takes the time to explain things without making me feel dumb, and 5.) Has an amazing and friendly front office staff and team of nurses. HIGHLY recommend this practice!

I was in urgent need of medical attention and did not feel well enough to travel too far from home. So fortunate to have an office in the neighborhood. The wait was <5”,the staff was efficient and professional, the Provider was very knowledgeable, professional and kind. The diagnosis and treatment regimen was definitely on point. Thanks!!

This review is based on my experience with online booking and trying to contact the clinic itself. I have not been inside the clinic or received care here, so please keep that in mind when reading this review! I made an appointment online for a minor issue. On their website they have appointment slots available to book until 6:15pm, and because of my availability I chose a slot past 4pm. I received a call that let me know I booked an appointment that wasn’t within their hours of operation and to call them back for a slot earlier in the day. When I called back I was on hold for six minutes, and then someone must have accidentally picked up my phone call. I heard a woman typing and saying the words she was typing out loud, which hopefully wasn’t patient information. After a few hello’s I hung up to prevent hearing anything I wasn’t supposed to. The second time I called I was on hold for 12 minutes before I was disconnected. Then I called a third time and was finally able to reach someone after about 6 or 7 minutes. I ended up rescheduling but later in the day decided to seek help elsewhere because I was in pain and needed to find help asap. I called again to cancel the rescheduled appointment and luckily this time I only had to call once, and waited about 15 minutes to receive quick help from a friendly masculine voice. TLDR; being able to book an unavailable time slot doesn’t make sense and it was difficult to get in contact with someone via phone call.

I made a same day appointment and was seen within minutes of checking in. I was given various tests and results were ready before I left. NP and assistant were polite, attentive and caring.

Very friendly and helpful staff. I took my son in and we were seen very quickly. Great nurse practitioner. I would definitely recommend this place.

I scheduled online and was seen quickly an hour or so later. Office was small and nice, staff was friendly and no waiting. Dr was great. No complaints here!

Great service from check in to seeing the doctor. Staff & doctor so friendly and extremely helpful! First time visiting and all my questions were answered. So convenient and definitely will come back for other urgent needs. Highly recommend!

Both the staff and physicians assistant were great. The PA was especially knowledgeable, considerant and genuinely my best doctor visit in several years. Thank you for your help.

Efficient, friendly and convenient! We were able to book a same day appointment, and when we arrived we only waited about 1 minute before being called back. Another 2 minutes to see the NP, who was kind and took care of my 1.5yr old. Total time there about 20minutes tops. Thank you for the service! We will be back for any other urgent care needs.

Was feeling bad , but the temp is what made me take a “ home” COVID test , sure enough positive . I was able to make a fast , convenient COVID testing appointment and they were extremely nice and understanding . Could not ask for better out come.

I had a great experience coming to the urgent care. The staff was very kind and personable and the doctor was knowledgeable and friendly. I have had a hard time adjusting to California and finding healthcare so as a last resort I came to this facility. They made me their priority and were empathic to my needs. I would maintain them as primary care if it were possible. Thank you all again for all your help.

Second effort. I think my first submission accidentally went astray. My bottom line was this. I was more than happy with the service delivered. I made my appointment online with no problem I completed my entry level paperwork that the same way. I was probably admitted right on time Add quickly served by nurse practitioner Renate Holliman. She was a complete professional in every respect. Very friendly and patient and thoroughly walked me through the symptoms I was experiencing. She submitted my prescriptions electronically to my pharmacy of choice and I was on my way. Thank you all for the wonderful service. It was greatly appreciated. Dave Lunsford