Hotel Uttam Heritage image

Hotel Uttam Heritage

Restaurant Hotel

😠 Worst experience. Management and staff both are having irresponsible attitude towards services and maintenance. Cleanliness and security aspects are very poor as doors and windows are not having proper locking system. Heavy noise day and night due to heavy traffic outside hotel. Rating at OYO is fal... People often mention hotel, good, staff, working, room,


Address

Ghanta Ghar, Hotel Uttam Heritage, Ambala Rd, opposite V Mart, Bijopuri, Saharanpur, Uttar Pradesh 247001, India

Contact

+91 79065 01727

Rating on Google Maps

3.20 (646 reviews)

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Featured Reviews


Frequently mentioned in reviews: hotel (11) good (9) staff (8) working (8) room (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 gulshan h. 2 years ago on Google
    Worst experience. Management and staff both are having irresponsible attitude towards services and maintenance. Cleanliness and security aspects are very poor as doors and windows are not having proper locking system. Heavy noise day and night due to heavy traffic outside hotel. Rating at OYO is falsely managed and most of the customers have given adverse comments and ratings. Catering is also poor. Electric equipment are not properly functioning.
    4 people found this review helpful 👍

  • 1/5 SP S. 1 year ago on Google
    Absolutely unpleasant experience, dust all around every where, dirty rooms, linens not cleaned, not done, no welcome drinks, not even water as a gesture guests to welcome..! You have to ask for it. Tea/coffee cups hardly 40ml very small and rough. Floors stairs very dusty. "BEWARE NO LIFTS"...!! NOT SO GOOD EXPERIENCE.
    3 people found this review helpful 👍

  • 1/5 Ahmed S. 1 year ago on Google
    Blanket m chuhe lipte hue the. Too much dusty floor. Toilet water leakage to room. No proper locking window.. AC is not working properly & there is no ventilation.. And staff behavior is so poor.. Staying night at Railway station is much bettere than hotel's room. Ceiling fan is so doen.. It could be dangerous if i stand at bed.
    3 people found this review helpful 👍

  • 1/5 Avinash S. 1 year ago on Google
    Reception guy asked for give 5 star at the time of checkout. Very bad attitude. Even drinking water was not good Very bad rooms. Very bad staff. Bedsheets were stinking, crocroach were there in the bathroom flush was nt working
    1 person found this review helpful 👍

  • 5/5 abhishek m. 1 year ago on Google
    The very good hotel in Saharanpur. Staff and the owner of the hotel is absolutely wonderful.
    1 person found this review helpful 👍

  • 1/5 ansh k. 1 year ago on Google
    They having a strategy to get customer via oyo and then at the time of check in they denied by stating the price of oyo is very less pay extra for checkin
    1 person found this review helpful 👍

  • 1/5 Vijay M. 1 year ago on Google
    Very bad experience, i checked in late rather the room was not ready, then I changed and upgrade the room, the owner forced me to pay via cash not via online for extra amount, also the changed room condition was not so hygienic, the old spots were on the bedsheet, i have the photo of that, the owner also make the rude talk about the stay of my wife, he said i will match the id card - actually she is your wife ? This type of activities happened.
    1 person found this review helpful 👍

  • 1/5 robin s. 10 months ago on Google
    Worst hotels i've been to. Didn't get any washroom pics Taps leakings, slow flush, bugs...it was worse than public toilets in delhi metros.. BEAWARE
    1 person found this review helpful 👍

  • 5/5 Ashrafiyab k. 1 year ago on Google
    Best hotel of Saharnapur. Food amazing friendly staff.❤️❤️❤️❤️❤️
    1 person found this review helpful 👍

  • 1/5 Ankita M. 1 year ago on Google
    Staffs are worse in their behaviour. They don't even know how to talk with elderly. I am never going to recommend this hotel to any one. One of the worst experience ever.
    1 person found this review helpful 👍

  • 1/5 Hiker R. 2 years ago on Google
    Worst room Condition. Very Dirty Bedsheets. Water heater not working. Toilet Door not Working. TV not Working. Worst Food Quality
    1 person found this review helpful 👍

  • 3/5 Sonu S. 1 year ago on Google
    Everything was good. All staff persons we're very good. But Behave and his way of talking of owners son. I mean younger sardar wasn't good
    1 person found this review helpful 👍

  • 5/5 Sandesh J. 9 months ago on Google
    Best in town to stay.. Pocket friendly nice location... Great hospitality

  • 5/5 Mohit N. 8 months ago on Google
    Had a nice stay ., Food is always good Good for family

  • 3/5 Ravindra Shekhar P. 3 months ago on Google New
    Will write only "Above Average". The word is self explanatory

  • 3/5 amit g. 1 year ago on Google
    Overall good But oyo couldn't book my hotel at that time, neither the hotel recognized OYO

  • 5/5 Avneesh C. 5 months ago on Google
    Location is not good but a couple can stay here without any privacy violation.

  • 5/5 V S P. 1 year ago on Google
    Nice room clean bed sheets Nice behaviour softly spoken

  • 5/5 M F. 1 year ago on Google
    great experience, nice place, good service, excellent staff..😍😍

  • 1/5 rohit p. 1 year ago on Google
    Booked this hotel online for my parents they charged extra money, said you have to pay gst when it was included in online bill. My parents didn't know and they paid it.

  • 1/5 deepak p. 1 year ago on Google
    I visit yesterday night time as I entered, I saw dust in stairs then there was no cupboard, ☎️ working and gyser working. Not provide complementary breakfast right time while asking about bf, staff denied by saying,chef will come late

  • 1/5 sumit c. 1 year ago on Google
    OYO services are really pathetic. I paid online for this hotel and when I reached there...the receptionist denied entry and asked for more 500 rs. I called OYO executive and he told me that money will be refunded by tomorrow. I asked him to cancel it but he asked that hotel person has made check-in against my booking but I hadn't gone and stayed there. There was no action done from OYO side

  • 1/5 rohit a. 2 years ago on Google
    Worst hotel saw in my life..no t.v.working..dirty walls..traffic sound is so irritating..10/2 hardly..

  • 1/5 Aman K. 1 year ago on Google
    Complete staff was very poor. I have visited two times and they charged me extra 300 Rupees. Rooms were poor too. No proper behaviour with customers.

  • 2/5 Manish v. 2 years ago on Google
    Wifi isnt working ...a Led tv and a big screen mobile is same in rooms.. Bathroom geaser is just for showoff ...landline isnt working


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