This place was awful. I went in last minute for a severe problems with my iud. I just wanted to move my check up by a few days or be seen at any time of day by any provider that could fit me in that day or the next, they wouldn’t even try. They told me to go to the er if I felt it was bad enough to be seen. They called about 20 minutes later and said they misunderstood and they could then move my check up to 30 minutes from then. The desk ladies are very rude. I feel like my concerns are hardly addressed or brushed off. I do have to say that one of the male doctors is very kind and will talk you through everything and make you feel like he actually enjoys patient care!

Their billing department doesn't seem to know what they're doing. They keep trying to charge you for visits you've paid for already and even if you pay through your insurance card to attach the payment to the respective claim and date of service they say they'll just apply it to the oldest charge. This isn't accurate, however, because they still send you bills with "missing" dates of service on them. They won't contact Vpay though it says on the proof of payment I sent them to call or email if they have trouble with receipt of the payment and they won't contact Health Equity. The patient/client gets stuck in the middle of all this and sent to collections while juggling life with a new baby. Sorry, but billing is part of it all, even if I have no complaints with the care I received. I'm not sure these billing woes make the care worthwhile.

Dr. Pottorff was great. She listens and is wonderful. However, the post op care was nonexistent, wasn’t even offered a follow up appointment. I had to call the on call nurse regarding issues I had and had to see another doctor for it. I was out on leave from work and had issues with the information provided to the leave of absence company and Yolanda took over a week to provide a letter that was requested for time off work, and I was told it would only be for 1 week, which didn’t make sense since I was approved for 2 from their previous notes. Luckily, I already got things squared away and was able to get information myself. If this note was needed I would have had a huge delay and necessary payment from my work. Still liked the gynecologist, but the supporting staff is lackluster.

I called for my annual to find my wonderful physician left the practice and so I didn’t reschedule. That’s when the relentless, automatic, 1 direction messages via email, text and phone started. No easy way to opt out- no click, no STOP, no link. Only option is to block sender, or call and be on hold. What a disrespectful medical corporation - with doctors and patients (and staff) caught in the middle. Which executive got a bonus for this decision?

I started going during my first pregnancy and they were great. They delivered my first baby too who was a preemie and i am grateful for their care! I'm very disappointed because now i would have to find a new OB because Cigna is no longer an in network insurance! It's horrible to find new care, turn over records and have to build new relationship with a new provider.

Very inconsiderate to cancel my appointment and only attempt to send one voicemail. Even had me confirm my appointment via text the day before, so I thought everything was good to go. Wasted both my time and the doctor’s time and the lady at the front desk was rude about the whole ordeal. BTW if you’re gonna have new patients have a mandatory 30 min appointment, you should have a section on the site to indicate who is and isn’t a new patient so they can plan accordingly and not accidentally schedule a 15 minute appointment. Such a waste of time and so rude 😭

Dr. Bell is amazing! She has excellent bedside manner and was very kind and compassionate. Most importantly, she took the time to make me feel heard, never rushed, and I walked out of her office better educated about my health. Her staff were also very friendly and caring.

I was seen by OBGYN “Taylor Jenkins” but I’m not sure if she is always here since she has another office in phoenix according to her office. Anyways I went here to this clinic for a nexplanon replacement implant and I had her first time being a patient I filled forms a day before that way you save so much time and filling paper while there in the office. It was a bit of wait but only waited 15 minutes in the lobby then nurse was friendly took inside was like 20 minutes with nurse then no more then 5 minutes the doctor Jenkins came in explained the procedure and was done in 10-15 minutes quick and fast and clean. Recommend her she’s so sweet and friendly.

I have been going to this practice a while. I have LOVED every single Dr. I have encountered. Will not say a bad thing in that department. However, I have become very upset with how the practice is run and their lack of care for patients. If you are in a sensitive matter or need care that is important, you should consider going elsewhere. This practice will NEVER call you back, and they do not take time constraints issues seriously. Sadly, I had a miscarriage and after that, some testing. Found out I needed a simple day procedure surgery. The Dr. said it should be done asap, as I should only continue to try to conceive naturally 6 more months. We agreed. With this being such a hard time and having time issues, you would think the practice would be considerate enough to stay in touch and keep you updated. Here we are a MONTH after that appointment. No call back, no surgery scheduled. ONLY time I hear anything is when I call. I have called EVERY DAY for two weeks straight to be PROMISED I'll be called back that same day and I never receive a call. All for me to call back the next day and repeat. Girls at the front desk are nice. They truly need to find better surgery schedulers! At least have the decency to call back and update!!! This is a sad and scary time for me, and the facility is adding to the stress and scare. Please, if you are in a situation like mine....find somewhere else to go where patient timing and advocacy is valued.

This review is solely for the rude front desk woman with dark curly hair who worked this morning 1/4/24. I have no issues with the medical treatment thus far. My fiancée’s appointment was at 8 am and the automated phone call from the office told us to arrive 30 minutes early. We arrived at 7:30 only to be rudely shrugged off and given a dirty look by the front desk person. It was 50 degrees this morning and my pregnant fiancée and I weren’t deemed worthy of even a “hey we don’t open for another 15 minutes, do you mind coming back?” Instead she just looked at us like we were dumb, rolled her eyes, and turned away and ignored us. Have some respect and basic human decency. Seriously gross behavior especially coming from someone in a medical profession. When we came back she wouldn’t even make eye contact and when we confronted her about their instructions to us, she made it seem like it was our fault for following instructions. She simply ignored me when I told her she could be more respectful. This was a day we’ve been so excited for (our first ultrasound) and she completely soured us on the experience. I know this doesn’t encompass the entire business, but I think it’s important to be respectful of the people who are walking into the office. We got no apology and no acknowledgement of miscommunications or how they should have been more specific. We likely won’t be coming back.

Dr Pottotrof was in charge of my cesarean, everything went well, I was consulted several times by Cece during my pregnancy, she is a caring professional, I highly recommend Maricopa Obgyn!!

I had my pregnancy follow-up in place and I can say as a Hispanic mother... it is the best, my first language is Spanish... they really make an effort to give you care, help and support in any situation during your care... they are really very kind people and respectful... Thank you for your care.. the only thing that is a little difficult is that automatic telephone answering machine.. 😅