1/5 jjessica s. 1 year ago on Google
Unfortunately
I
paid
$280
for
a
2
queen
bed
room.
We
thought
we'd
get
a
roll
away
if
they
offered
one
for
extra
fees.
The
room
was
so
small,
one
wouldn't
have
fit.
We
got
the
kids
in
the
pool.
The
pool
was
cold
and
white
cloudy
along
with
over
chlorinated.
There
were
no
pool
towels.
I
went
to
desk.
Staff
was
rude
and
short
with
me.
Front
desk
told
me
each
person
had
to
come
get
their
own,
including
getting
my
kids
from
the
pool.
I
brought
2/3
to
the
desk
dripping
wet
for
a
towel,
then
was
told
they
would
not
give
me
any
more
towels.
One
pool
and
hot
tub
were
shut
down
for
renovations.
There
was
no
pre
notifications
on
it
or
even
mention
at
the
desk
until
I
asked
at
check
in.
As
a
result
pools
were
overcrowded
with
unattended
children
not
acting
appropriately.
Kids
were
doing
connon
balls,
back
flipping,
jumping
into
pool.
The
game
area,
pool
area,
volley
ball
court
and
landing
of
the
stairs
were
all
coated
with
inches
of
water,
no
wet
floor
signs
and
no
staff
mopping
involved.
After
getting
my
kids
in
dry
clothes
one
went
to
sit
in
a
racecar
game
that
had
a
puddle
of
water
on
the
seat.
People
outside
rooms
late
1130
at
night
drinking
and
being
loud.
It
seems
to
me
they
were
running
on
a
skeleton
crew
and
refused
to
awknowledge
it
was
at
the
expense
of
their
guests
and
staff
enjoyment.
The
only
staff
was
at
the
desk,
filled
with
rude
short
responses
to
any
concerns
or
questions.
Next
time
I
have
to
bring
my
kids
I'll
be
sure
to
avoid
this
hotel.