1/5 Danielle H. 1 year ago on Google
We
showed
up
at
this
hotel
at
3pm,
check-in
is
at
3pm,
and
the
rooms
were
not
ready.
We
proceeded
to
wait
patiently
as
the
wedding
we
were
attending
wasn't
until
430pm.
At
415,
the
hotel
staff,
Rain,
told
us
when
asked
to
the
status
of
the
room,
that
the
room
would
not
be
available
for
another
hour,
over
two
hours
behind
with
no
apology.
We
had
not
changed
for
the
wedding
and
had
to
get
ready
in
the
hotel
bathroom,
gross,
and
rush
to
the
wedding,
almost
missed
it.
When
asked
to
cancel
the
reservation
at
the
hotel,
Rain
told
us
we
would
be
able
to
get
a
full
refund.
When
I
tried
to
process
that
refund,
I
was
not
given
an
apology
or
anything,
but
was
told
that
it
was
my
fault
and
they
would
not
give
a
refund
by
the
hotel.
On
top
of
dropping
$200
on
a
room
that
we
couldn't
use
and
the
hotel
not
putting
the
customer
first
and
backing
their
employees
word,
I
was
one
of
probably
20
people
that
this
happened
to
at
this
wedding.
Overall,
stay
at
your
own
risk.
Update:
the
company
replied
to
my
original
post
making
it
seem
like
they
took
care
if
the
issue.
They
did
not.
I
tried
the
number
in
the
post
and
it
was
incorrect.
I
tried
the
hotel
again
and
they
gave
me
the
runaround,
again.
Overall,
I
would
NOT
stay
here.
Their
customer
service
is
terrible!