I’ve had Charley’s Cheesesteaks at many other locations, and it had always been good! I will never go to this one ever again. Ordered with a regular cheesesteak and wanted all the toppings that came on it. I ordered to go, and got home to my surprise they added EVERYTHING on it! Tomatoes, lettuce, pickles 🤮. It wasn’t wrapped and everything was just literally thrown on the bun! I just wanted to onions, mushrooms, and green pepper that came on it. Then I wanted a regular water, they refused to give me water. The manager that took my order was short and rude. When I went to the fountain, THEY HAD WATER!! The manager just wanted me to pay $2.45 for a cup! I have never been refused a water!!!!! I can tell the workers there are just hating life, and it shows in their service. I even thanked the guy when he handed me my food, no response back. Rude! I would give 0 stars if i could.

I ordered from door Dash on my lunch break while at work. I didn’t receive any of the condiments I asked for, my fries are soooo cold and soggy just disgusting; and to put the icing on the cake I paid $2.79 for fries just to receive 10 fries in my box just a ripoff.

The staff was not rude during my visit but neither welcoming. A how’s your day going changes the whole dining experience. iMy sandwich came out quick and hot but is not worth the $10 plus $4 to make it a drink and fries combo.The bread gets saggy real quick and the meat has no flavor so if you are craving a good steak and cheese look for other place.

I’ve come few times to this location and I’ve never had any problems with their staff until today. I usually order with the woman who works in the evenings and she is always really nice. Today, after ordering a sandwich, I told the person who took my order that I didn’t get my milkshake the last time I was there and I wanted to know if I could get it this time. I did not demand to have that for free, I just wanted to know if there was a possibility to get it this time since we ordered everything to-go the last time and we realized we never got it when we got home (I didn’t even care and I was not gonna come back for just a milkshake). When the girl told the other employees, a tall young (blonde?) guy with short hair said “BS!” as if I was making up the story. I didn’t get the milkshake and it was fine to me I will just not come back after having an employee saying that out loud in front of my 7 y.o daughter and no one seemed to care.

I really enjoyed this franchise every time including the customer service. I was actually a regular customer at a different location. I stopped by this one briefly instead of the mall is not the food is the people working at this location make the whole place way below its usual standards including customer service just go to the one at the mall. It will be whole different experience

My friend & I got hot honey wings, buffalo wings, loaded fries & a strawberry lemonade yesterday. I guess some food spots get an overwhelming amount of bad reviews because people mostly go out of their way to leave reviews after bad experiences. I wasn’t gonna leave a review until I saw all of the bad ones. I’ve had Charley’s like 3x. It’ll be my 4th later today. Never had an issue. Food hits every time 👍🏽

Placed and order for pickup today at 10:00am as the website says they are open but not open and they opened at 10:20am 2nd time having problems with this location. food ready about 10:38am and it was cold. so never again! I have emailed my info as requested to you today. 12.22.23

I’ve been feeding my family Charleys for years the food is great! I usually visit the Charleys in Seminole Town Center the manager there is very kind and the staff is always great and so is the food. They closed at 8 so I wasn’t able to make it in time so I decided to check out the Charleys located in the WalMart on Rinehart Road not far from the one I usually visit. Upon arrival I ordered my food and wasn’t asked what I wanted on my sub, I figured he would ask cause that’s what the others do usually people atleast as about mushrooms, but I swiped my card. After paying I begin to explain to him what I don’t want on my sub. He then says why didn’t you tell me before I put it on the stove. I replied you didn’t ask and they usually do. We went back a ford about it and then he stormed off with no reply after I asked him again he literally told me to “shut up” I asked for the manager and he said he is the manager super rude and walked off I was embarrassed he went to the back room and the staff helped me out and took care of my order. This guy needs to be replaced asap trust me.