2/5 Miss E. 6 months ago on Google
I
will
start
saying
that
I
have
been
a
long
time
customer
who
has
enjoyed
your
BBQ
for
almost
30
years.
I
have
even
sat
in
the
drive-thru
for
almost
an
hour
during
the
heightened
point
during
the
pandemic.
With
all
that
said,
I
would
like
to
offer
my
most
sincere
feedback
on
my
last
couple
of
experiences
and
my
free
advice
as
a
business
consultant/strategist.
Overall,
my
last
3
experiences
have
been
pretty
disappointing-
from
the
difficulty
in
getting
to
the
restaurant
due
to
construction
to
the
obvious
smaller
portions
to
the
watered
down
bbq
sauce.
Each
visit,
spending
$50
or
more...
this
is
unacceptable.
Today,
I
stopped
to
purchase
one
shoulder
dinner
(which
now
offers
choices)
and
a
rib
tip
dinner
with
extra
meat
(or
that's
what
I
was
told).
I
don't
understand
why
there's
a
speaker
system
with
such
poor
quality
at
a
restaurant
that
has
made
millions
of
dollars.
The
cashier
was
difficult
to
hear
and
seemed
distracted
by
conversation
with
another
coworker
about
another
order.
(Consider
starting
with
a
recording
like
many
other
restaurants)
She
stopped
me-mid
order
and
proceeded
to
talk
to
her
coworker
(unprofessional).
Fast
forward-
I
get
home
to
open
the
dinners
and
to
my
disappointment,
I
am
astonished
by
the
size
of
the
portions.
Reminder,
I
asked
for
extra
meat-
an
upcharge!
One
thing
you
don't
do
as
a
company
is
create
a
perception
within
your
customers
that
they
aren't
receiving
a
"good
value".
Not
only
was
the
portion
size
noticeably
smaller
but
the
container
is
now
approximately
half
the
size
of
the
original....
my
"extra
meat"
dinner
only
covered
the
bottom
of
the
container
in
one
layer...
barely!
See
picture....
The
shoulder
dinner
was
even
worse.
From
a
professional
business
consultant
perspective,
your
decision
to
implement
such
changes
at
the
same
time
or
very
close
together
give
the
perception
that
I
(
as
a
customer)
am
paying
more
for
less.
This
is
not
okay
and
does
not
go
over
well
from
customers.
I
am
not
sure
if
this
was
a
strategic
approach
to
increase
earnings/profits
but
may
impact
the
perception
of
quality,
quantity
and
value.
Additionally,
the
meat
was
very
fatty
and
included
overcooked
pieces
that
were
unconsumable.
This
speaks
to
the
perception
of
quality
in
your
product.
For
many
years,
this
business
has
thrived
due
to
the
taste,
consistency
and
the
value-
now
this
has
become
questionable.
Your
reputation
is
on
the
line
and
your
time
as
a
well-
respected
establishment
may
be
limited.
As
a
local
business
consultant,
I
am
willing
to
provide
you
with
a
free
consultation
on
your
company's
stategy.
Best
of
luck-
I
hope
to
return
some
day
but
for
now....
I'm
done!
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