Best Friends Roadhouse and Mercantile image

Best Friends Roadhouse and Mercantile

Cafe Hotel Tourist attraction Resort hotel Motel Vegetarian cafe and deli

One of the Best Places To Visits in Kanab


Address

30 N 300 W, Kanab, UT 84741

Website

bestfriendsroadhouse.org

Contact

(435) 644-3400

Rating on Google Maps

4.90 (298 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: room (18) stay (16) hotel (15) staff (14) great (13) rooms (9) friendly (9) stayed (8) Friends (8) clean (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 drake m. 11 months ago on Google
    -CALL AHEAD TO CHECK THE STATUS OF AC IN ROOMS! -The staff is lovely and the atmosphere for dogs and animals of all kinds is great. The rooms look modern and are well-designed. My only serious issue is that the AC didn't work, the room stayed at a constant 75 degrees. The AC units not working properly is a persistent issue and appears to be ongoing for upwards of a year. And for $200+/night I would expect better. The temperature overnight was not unbearable, but uncomfortable. I would have serious concerns about staying here in the summer. I wouldn't recommend staying here in warmer months until the AC issue is resolved.
    1 person found this review helpful 👍

  • 5/5 michael b. 10 months ago on Google
    Absolutely one of a kind hotel. The staff, the room, the area was amazing!! My dogs loved it. It was very dog friendly. We will definitely stay here again. Did I mention the staff was AMAZING? They are. I happened to leave an expensive camera piece when I left and they called me saying they found it. Thank you so much!!
    1 person found this review helpful 👍

  • 3/5 Kristyn W. 10 months ago on Google
    We stayed here twice on a recent road trip with our pup and we loved it. The staff was amazing, the morning coffee was delicious, and my pup loved the huge dog park! The reason for the 3 stars (and not 5) is because our room’s very loud smoke alarm woke us up at 2 am because the battery was low. I called the front desk and the amazing gentleman working that night immediately came to our room to change the battery. However, we were awoken again at 7:30 am to the smoke alarm making a low battery beeping noise yet again. When I went to the front desk to let them know, they told me they “could try” to get someone to come and look at it. We didn’t make a huge deal about it since we understood there was only so much they could do about the situation. We were just disappointed that they didn’t really seem to care about our situation and didn’t even offer an apology. Luckily a nice gentleman came by our room a little bit later to try to fix the smoke alarm again. We didn’t get much sleep because of this, but the worst part was our dog was very freaked out by the constant loud beeping. That being said, we really love all the amenities this hotel has to offer and we’ll likely stay here again. We just had a really bad experience this last time.
    1 person found this review helpful 👍

  • 5/5 sara d. 9 months ago on Google
    I loved my stay here and will definitely be back. The property is beautiful and completely tailored to bringing your pups with you. Complimentary breakfast was great as well. The staff even graciously figured out my lodging after I had accidentally booked for the wrong day. I will definitely be back.

  • 5/5 Courtney E. 8 months ago on Google
    The most pet-friendly hotel I've ever stayed at! We hosted an overnight with a dog from the Best Friends Sanctuary and it was the highlight of our trip. There's a small dog park on the hotel property, walking distance to many pet-friendly restaurants (patio seating). I can't wait to stay there next time we drive through Kanab!

  • 5/5 Margaux W. 6 months ago on Google
    The Roadhouse is so special. I was so happy staying here because my dog was happy staying here. The trundle pet beds are adorable. The dog parks (one for smaller dogs and another for large) are so nice for pets and people. Everyone dotes upon your pet and genuinely cares that your stay is a nice one. The mercantile is a great spot with good coffee, supplies and gifts for people and pets, board games you can borrow, and folks who are thrilled to tell you all about and what to do in Kanab. The hotel rooms are clean by any good hotel room standard but especially considering the number of pets that come through. The beds are comfy, nice showers, and nicely designed rooms. Plus a nice entry room so your pet doesn't risk darting out the door and so you have a place to kick all the wonderful Kanab red sand off your shoes. All of it makes for a really comfy stay. Best Friends Sanctuary is a wonderful place with Wonder people and that absolutely extends to the Roadhouse ♥️

  • 5/5 Julie B. 7 months ago on Google
    We loved our stay here. The room we had was incredible. It had everything we needed for ourselves and our sleepover dog from Best Friends. The staff was very helpful and friendly. They have a wonderful fenced in area for pets. The mercantile has a wide variety of Best Friends merchandise. It is located where you can access multiple national parks. If you are traveling with a pet (or not) this is definitely the place to stay.

  • 3/5 Skylar G. 8 months ago on Google
    This place is near perfect. Nice rooms. The look of the place is awesome. We will definitely stay again. But one con id say is walls and ceilings are paper thin. Avoid the ground level. We had someone above us stomping and jumping for hours. Until midnight at least. And around 6 am it started again. And didn’t stop until 8. Ridiculous. Not necessarily the motels fault for unruly customers but you can hear every thing. So that comes down to construction. So just stay on the top level. Outside of that. Place is great for dogs. Really neat idea. Hopefully more places start doing something like this. Catering to dogs.

  • 5/5 Rachel B. 8 months ago on Google
    Best Friends Roadhouse was a highlight in our trip! The rooms are modern and clean. They have comfy beds and great amenities. The staff here is caring, helpful and friendly! We had a great time at kitten bingo and the concert. Continental breakfast and laundry facilities were greatly appreciated. We will definitely be back

  • 5/5 A N. 9 months ago on Google
    Great place to stay for a night or longer. The rooms are so cozy and the whole place is super clean and extremely modern. They have electrical blinds!! Also they are super pet-friendly, any furry friends won't miss anything. The AC is super quiet, we had a great night's sleep. The people working there are very sweet, we enjoyed our stay and will come again! Thank you!

  • 5/5 Monica G. 10 months ago on Google
    Super pet friendly! The room is cozy, homey, and has many pet amenities. The guest laundry is free but only a washer and a dryer. The receptionist is VERY fast response. They have a dog park in the property! There is no daily room cleaning but for us it is completely fine. The egg bite for breakfast is so yummy too!

  • 5/5 Linda S. 1 year ago on Google
    Omgosh. How can I even explain? I traveled with a big old rough collie. We were greeted with dog treats, human treats, and friendly staff. My room was incredible. Large dog bed with padding at the foot of the bed, also a great little alcove with a dog bed inside there, too. My dog tried them both, and seemed to love each! Dog dishes, and also dish soap and supplies to clean them. A little kitchenette was there, too. Outside there are two dog park areas, one is smaller, the other one large enough for proper running around, benches are there for the humans, too. Breakfast area is inside the mercantile, pretty much a continental breakfast, but was tasty. Dogs can eat with you, too. Definitely a great experience. For a female solo traveler, it felt so much safer than walking around the grounds of a hotel in the dark with my dog, which I do often, but don't feel exceptionally safe. Highly recommend.

  • 5/5 Hailey F. 1 year ago on Google
    I would recommend this hotel to anyone! I have never done any reviews before, but decided this one was a must. This hotel was a quick stop during our road trip, and it was so pleasant we were going to extend our trip another day just to stay here an extra day (Unfortunately it was fully booked so we were unable to, but it kept us on schedule)! The staff was so friendly and made our stay so much better. There is a dog park and spa that is complementary with your stay. We specifically had driven 30 minutes out of our way on this trip, just so our sweet boy can have fun on this trip, too. Staff: The hospitality was amazing, and I have never encountered such nice staff in a hotel before. People who seemed so genuine and loved the work they participated in. When we checked in, we were greeted with treats for the pups and cookies for the humans. There was a welcome note for us in our room, as well as a welcome sign for our pup. Rooms: The rooms are very clean and have a simple modern look! The amenities were great, everything you could need, and more. If you are ever in Kanab, make sure to bring your fur babies and stay here!

  • 5/5 Mingmei Hong L. 1 year ago on Google
    This is the best pet friendly hotel we have ever stayed! The room is super clean with fresh smell and well laid out with plenty of space. Joanne at the front desk was so helpful, and welcoming with a warm smile! Mike was delightful at the Mercantile serving us delicious breakfast! There is a very nice pet grooming room and a laundry room with plenty of supplies. The dog parks are large with plenty of space to play. The location is great, close to various parks and attractions! We highly recommend this hotel and we look forward to our next visit!

  • 5/5 Sergii P. 1 year ago on Google
    I recently stayed at the Best Friends Roadhouse, and I must say it was one of the best hotel experiences I've had in a long time. The staff was extremely friendly and welcoming, not just to me, but to my dog as well which I picked up from Best Friends Sanctuary for sleepover. The room was clean and comfortable, with plenty of space for both me and my pet. The decor was modern and stylish, and the bed was incredibly comfortable. I also appreciated the thoughtful touches, such as the dog bed and bowls provided in the room. The hotel's location is also great - it's just a short drive away from several national parks and hiking trails. The staff was happy to provide recommendations and directions for nearby attractions. Overall, I highly recommend the Best Friends Roadhouse to anyone traveling with pets. The staff goes above and beyond to make both you and your furry companion feel welcome, and the amenities are top-notch. We will definitely be back!

  • 5/5 Christine B. 11 months ago on Google
    One of THE BEST pet-friendly places we’ve stayed at, hands-down. The staff was warm & welcoming, & you could tell they truly cared about supporting a great cause. Everything is pet-centric: from the treats upon arrival, to the pull-out dog beds, to the beautiful dog park with a splash pad for hot days, to the complimentary “pet-spa” on site. The hotel rooms & grounds are modern, beautifully updated, & absolutely stunning. We could hear footsteps of the guests staying in the room above us, so heads up the rooms aren’t totally soundproof if your fur-baby has anxiety. Highly recommend looking into their “sleepover” program where you can host an adoptable dog, cat, or bunny from the sanctuary.

  • 5/5 Zach H. 10 months ago on Google
    I have stayed here a few times with my pup and we absolutely love it. It has always been very clean, service is phenomenal, and of course the dog friendly atmosphere makes this place our go to hotel when staying in the area. I can't give enough praise to this place. Also, we stayed here last weekend and they had live music playing Saturday Evening which was the perfect way to end our day. I hope that is a regular thing during the summer, because it is the best.


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